Both the service and facilities were below average

I stayed in room 110 which was closer to the Casino parking lot, therefore, it was noisy. Then the persons across the hallway keeps slamming their doors and the persons above me keeps flushing toilet and constant walking. The bed was comfortable but the sheets were rough. The staff were super friendly and I love the breakfast. I enjoyed the on-site entertainment especially Jazz night.

Love the bed.

Good

Excellent service

Good

Lovely ambiance! Delicious food and great entertainment at the lounge

The included breakfast was very good. The pool area was lovely

The included breakfast was very good. The pool area was lovely

I love this hotel! The only place I stay when I’m in Kingston. The rooms are great, the staff is wonderful! Just a pleasant experience always!

I love this hotel! The only place I stay when I’m in Kingston. The rooms are great, the staff is wonderful! Just a pleasant experience always!

The service was awesome. Jada, Fitzroy, Navion, Tishanna. Some names I'm unable to remember.

The service was awesome. Jada, Fitzroy, Navion, Tishanna. Some names I'm unable to remember.

Upgraded facilities. Professional service from staff. Efforts to maintain standards. Comfortable room but could be more sound proof. Could hear guests in adjoining room and walking in room above could be disturbing if prolonged

Upgraded facilities. Professional service from staff. Efforts to maintain standards. Comfortable room but could be more sound proof. Could hear guests in adjoining room and walking in room above could be disturbing if prolonged

The wait to access the room was inordinately long - over three hours After waiting that long there one would have thought some form of be compensation e.g. complimentary meal or part refund on the room for that particular night. All you were told was 'sorry for the wait'. Tired, hurgry and sleepy after travelling by air and ground transportation foral most 6 hours very disappointing to say the least. You asked and I responded .

The wait to access the room was inordinately long - over three hours After waiting that long there one would have thought some form of be compensation e.g. complimentary meal or part refund on the room for that particular night. All you were told was 'sorry for the wait'. Tired, hurgry and sleepy after travelling by air and ground transportation foral most 6 hours very disappointing to say the least. You asked and I responded .

I enjoyed my stay. The hotel was spotless and smelled great. The staff members were courteous.

I enjoyed my stay. The hotel was spotless and smelled great. The staff members were courteous.

Centrally located in the heart of the city, the staff , food and services were excellent.

Well kept

Well kept

Centrally located in the heart of the city, the staff , food and services were excellent.

It were clean and quiet and the service was great

Room was not clean and front desk was giving us sheets to make bed ourselves, so they sent two man to buff and bam the room, was very disappointed because housekeeping came by and we left for half a day yk give them time to clean. Not going back to stay

The first night was beautiful. I Was enjoying all the service that I taught that I was to receive, but to my surprise the next day I didn’t get all my perks That was stated and had to call twice for someone to come and clean my room 🤔🤔I was very upset about . I must say that the premises very well kept, slept beautiful on the bed very comfortable beds,Breakfast was nice., I must say all staff very nice very polite.as I said the first night I felt at home second night wasn’t What I was expecting, specially about getting my room cleaned and only got one bottle of wine. Nobody brought the other one don’t know what happened to it and then I didn’t get all my perks

The first night was beautiful. I Was enjoying all the service that I taught that I was to receive, but to my surprise the next day I didn’t get all my perks That was stated and had to call twice for someone to come and clean my room 🤔🤔I was very upset about . I must say that the premises very well kept, slept beautiful on the bed very comfortable beds,Breakfast was nice., I must say all staff very nice very polite.as I said the first night I felt at home second night wasn’t What I was expecting, specially about getting my room cleaned and only got one bottle of wine. Nobody brought the other one don’t know what happened to it and then I didn’t get all my perks

Room was not clean and front desk was giving us sheets to make bed ourselves, so they sent two man to buff and bam the room, was very disappointed because housekeeping came by and we left for half a day yk give them time to clean. Not going back to stay

I loved how it was tucked off a busy street yet still quiet and nicely laid out.

I loved how it was tucked off a busy street yet still quiet and nicely laid out.

A great place to stay in Kingston, JA. The room was excellent. The food was world class. The Manager’s Reception was special - a great way to say “guests we appreciate you choosing to stay at TN while you are visiting Kingston.”

Everyone was very friendly expect I had an issue at the bar with cold food, and bartender wouldn’t help. The breakfast was amazing and the staff kind.