staff so professional and welcoming. everything was clear. breakfast spread is good. area very convenient to walk. room is clean as well

The staff was wonderful- friendly and helpful. My room was spacious and had a wonderful chaise lounge that I enjoyed using instead of the bed in the morning/evening. The location was perfect- just minutes from Hoan Kiem Lake and easily walkable to other attractions. The only negative was that there was no window to outside, so the room was extremely dark when no lights were on. Overall, though, it was a wonderful stay and I wish I had more time in Hanoi.

The staff was wonderful- friendly and helpful. My room was spacious and had a wonderful chaise lounge that I enjoyed using instead of the bed in the morning/evening. The location was perfect- just minutes from Hoan Kiem Lake and easily walkable to other attractions. The only negative was that there was no window to outside, so the room was extremely dark when no lights were on. Overall, though, it was a wonderful stay and I wish I had more time in Hanoi.

the junior twin room is spacious and comfy and quiet at the back of the hotel. the family room has a balcony and comfy king bed but bathroom much much smaller than junior twin room, feel cramped. plus quite noisy by the elevator luckily has a sound proofed door which helps a little. rooms need new wallpapers and paint. drains in shower drain extremely slow. hot water supply is sufficient. enough choices for breakfast. walking distance to the famous lake and surrounding attractions. all staffs work very hard and efficient, very helpful, pleasant and caring. Zoe and Kim offered better price for our extended stay and airport transfer. Zoe assisted us to reserve dinning table. thank you for your hospitality and we enjoyed so much of our stay. would like to come back.

the junior twin room is spacious and comfy and quiet at the back of the hotel. the family room has a balcony and comfy king bed but bathroom much much smaller than junior twin room, feel cramped. plus quite noisy by the elevator luckily has a sound proofed door which helps a little. rooms need new wallpapers and paint. drains in shower drain extremely slow. hot water supply is sufficient. enough choices for breakfast. walking distance to the famous lake and surrounding attractions. all staffs work very hard and efficient, very helpful, pleasant and caring. Zoe and Kim offered better price for our extended stay and airport transfer. Zoe assisted us to reserve dinning table. thank you for your hospitality and we enjoyed so much of our stay. would like to come back.

The staff went above and beyond to help you. The hotel was walking distance to all the major attractions. The breakfast was great as well as the in house tour operator which I booked all my tours with.

The staff went above and beyond to help you. The hotel was walking distance to all the major attractions. The breakfast was great as well as the in house tour operator which I booked all my tours with.

Good

Good

Lovely hotel and amazing staff.

Lovely hotel and amazing staff.

The hotel staff were very friendly and made us feel warm and welcome. They are very happy to provide travel shopping and food advice. The breakfast is rich in variety and great value for money.

The hotel staff were very friendly and made us feel warm and welcome. They are very happy to provide travel shopping and food advice. The breakfast is rich in variety and great value for money.

Had the best stay, room was excellent, balcony was massive, breakfast was excellent, staff were so helpful especially the 2 ladies at the reception, they were so happy & friendly, will definitely be back, thank you so much for making Hanoi perfect

Had the best stay, room was excellent, balcony was massive, breakfast was excellent, staff were so helpful especially the 2 ladies at the reception, they were so happy & friendly, will definitely be back, thank you so much for making Hanoi perfect

Room need a refresher. Looks dated. Wifi connection in room 401 was bad. Breakfast was not worth the time and calories.

Room need a refresher. Looks dated. Wifi connection in room 401 was bad. Breakfast was not worth the time and calories.

Impeccable service by all staff, special thanks to front desk Bonie and Zoey for making this a memorable stay. Good breakfast spread with Real fruit juice (not packaged) and again their wait staff was efficient in all services. Room was spacious and beds were comfy, many international channels on TV, bathroom was clean and provided clean towels. Every attraction / night market / eateries were within walking distance. We spent 4 nights here. Highly recommended to stay!

Impeccable service by all staff, special thanks to front desk Bonie and Zoey for making this a memorable stay. Good breakfast spread with Real fruit juice (not packaged) and again their wait staff was efficient in all services. Room was spacious and beds were comfy, many international channels on TV, bathroom was clean and provided clean towels. Every attraction / night market / eateries were within walking distance. We spent 4 nights here. Highly recommended to stay!

Very friendly and helpful staff, especially Ms Zoey who gave us many good suggestions. One thing that really need improvement, room soundproofing. Overall good stay 😊 Location is very strategic, away from the busy street.

Very friendly and helpful staff, especially Ms Zoey who gave us many good suggestions. One thing that really need improvement, room soundproofing. Overall good stay 😊 Location is very strategic, away from the busy street.

The staff here at this hotel are so welcoming and friendly! It was my husband’s birthday when we checked in and they surprised him with a special birthday cake. The room was spacious and comfortable. The hotel location was very convenient to the night market and other local delicious restaurants. Breakfast was included and consisted of fresh fruit, cereal, omelette station, local Vietnamese dishes, pastries, pho, and fresh juice, coffee, and tea. We highly recommend this hotel!

The staff here at this hotel are so welcoming and friendly! It was my husband’s birthday when we checked in and they surprised him with a special birthday cake. The room was spacious and comfortable. The hotel location was very convenient to the night market and other local delicious restaurants. Breakfast was included and consisted of fresh fruit, cereal, omelette station, local Vietnamese dishes, pastries, pho, and fresh juice, coffee, and tea. We highly recommend this hotel!

We appreciated kind welcome. They upgraded our room. Room was large and comfortable.

We appreciated kind welcome. They upgraded our room. Room was large and comfortable.

Wonderful location and staff 😊

Wonderful location and staff 😊

Wonderful staff attentive to details & dedicated to customer service; great location in middle of “Old downtown”. Strongly recommend this hotel for location, staff professionalism & service!

Hanoi emerald waters hotel is an lovely boutique hotel. Room is clean with a good air conditioner. Bed in room is comfortable. I had good night sleep. Good breakfast buffet and made to order Pho noodle soup is delicious. Staffs in hotel is very helpful and courteous. I would recommend this hotel if you want to stay in Hanoi.

It’s rated 4,5 and it’s clearly at the most a 3,5. I don’t know how in Vietnam most of the cheap hotels are overrated. The room is only clean where your eyes can reach. The rest is very unclean

Staff very kind and smiling. Rooms a bit old. They appear in the pictures in a better shape then they are in real. But OK so far. My room had a blind window with no sunlight entering the room. But for one night was ok.

Staff very kind and smiling. Rooms a bit old. They appear in the pictures in a better shape then they are in real. But OK so far. My room had a blind window with no sunlight entering the room. But for one night was ok.