Excellent stay. Very centrally located though parking is a challenge unless u r prepared to pay 1.5euro an hour in underground parking.

Excellent stay. Very centrally located though parking is a challenge unless u r prepared to pay 1.5euro an hour in underground parking.

Had trouble using a code for the room but thankfully was able to fix this quickly via whatsapp. There were stains on a chair and the toilet wasnt clean 😒. Also looked like there were pee stains on the walls in the corridor. Great location though.

Had trouble using a code for the room but thankfully was able to fix this quickly via whatsapp. There were stains on a chair and the toilet wasnt clean 😒. Also looked like there were pee stains on the walls in the corridor. Great location though.

I would never book this piece of crap hotel ever again. Bad customer service, bad communication and bad hotel.

I would never book this piece of crap hotel ever again. Bad customer service, bad communication and bad hotel.

everything good and clean. most important have a great location and basement parking however i have a roof box on top cannot park there.

everything good and clean. most important have a great location and basement parking however i have a roof box on top cannot park there.

The apartment was as promised. Nice and clean. BUT the check-in procedure was below all standards and so was the information. Guest needs a lot more information about how to get to the hotel, where to park (in the parking garage under the hotel, convenient but expensive). That it is totally digital check in and access to apartment is not possible without digital codes. Also they had in some way lost the information about the age of my girls, they are 10 and 12 but there were two baby cots prepared for them. Meant that we had to sleep three persons in the same bed.

The apartment was as promised. Nice and clean. BUT the check-in procedure was below all standards and so was the information. Guest needs a lot more information about how to get to the hotel, where to park (in the parking garage under the hotel, convenient but expensive). That it is totally digital check in and access to apartment is not possible without digital codes. Also they had in some way lost the information about the age of my girls, they are 10 and 12 but there were two baby cots prepared for them. Meant that we had to sleep three persons in the same bed.

This is one of those hotel initiatives to make money without investing in human capital. No on-site assistance. First, the hotel was difficult to find, buried in a mall. Check-in was a nightmare. It took 2 HOURS to get into my room. Apparently I was supposed to receive check-in instructions & a code. No special instructions were emailed to me. As I am a short term visitor in Germany I have no WiFi on my phone. I had to impinge on the generosity of the restaurant owner in the mall who helped me with calling and invested a good hour or more of his time helping. He says it happens all too frequently. I had to email my passport and vaccine information to them. They sent me some numbers without explanation that failed to open the hallway door. They likewise failed to send me the apartment number. At least 6 calls were made to them to unravel this mess. Most calls with long hold times. Several calls resulted in door codes that didn’t work. Every step was piecemeal. Failure to provide information or giving incorrect information. I could not have managed this without the restaurant owner’s help. I'd have had to find another hotel and forfeited the 2 nights of prepaid rent. The hotel puts a lot of effort into self promotion in the room, trying to appeal to the 20 somethings how hip and comfy the hotel is. I can’t vouch for cleanliness. Somebody had peed in the toilet and didn’t flush. Smelled like it happened at least several days before. Bed uncomfortable. Good location for meals.

This is one of those hotel initiatives to make money without investing in human capital. No on-site assistance. First, the hotel was difficult to find, buried in a mall. Check-in was a nightmare. It took 2 HOURS to get into my room. Apparently I was supposed to receive check-in instructions & a code. No special instructions were emailed to me. As I am a short term visitor in Germany I have no WiFi on my phone. I had to impinge on the generosity of the restaurant owner in the mall who helped me with calling and invested a good hour or more of his time helping. He says it happens all too frequently. I had to email my passport and vaccine information to them. They sent me some numbers without explanation that failed to open the hallway door. They likewise failed to send me the apartment number. At least 6 calls were made to them to unravel this mess. Most calls with long hold times. Several calls resulted in door codes that didn’t work. Every step was piecemeal. Failure to provide information or giving incorrect information. I could not have managed this without the restaurant owner’s help. I'd have had to find another hotel and forfeited the 2 nights of prepaid rent. The hotel puts a lot of effort into self promotion in the room, trying to appeal to the 20 somethings how hip and comfy the hotel is. I can’t vouch for cleanliness. Somebody had peed in the toilet and didn’t flush. Smelled like it happened at least several days before. Bed uncomfortable. Good location for meals.

Really nice structure, one of the best where i have ever been

Really nice structure, one of the best where i have ever been