The Savoy Palace is perfectly positioned in the centre of Funchal. The staff are so helpful and are very knowledgeable about Madeira. I will definitely be staying here again when I next visit Madeira.

I loved the hotel, but I didn’t like the fact that the main attraction, which was the restaurant at the top of the roof was closed for the private party on Saturday night. To me that is unacceptable !!! I spend 5 nights there, and my last night and most important one I couldn’t spend where I truly wanted to. Very disappointed. I also found out about it the night before, so I couldn’t plan it better because they didn’t let us know early enough.

I loved the hotel, but I didn’t like the fact that the main attraction, which was the restaurant at the top of the roof was closed for the private party on Saturday night. To me that is unacceptable !!! I spend 5 nights there, and my last night and most important one I couldn’t spend where I truly wanted to. Very disappointed. I also found out about it the night before, so I couldn’t plan it better because they didn’t let us know early enough.

Excellent location and fabulous quality hotel. Great choice of bars/entertainment as well as an array of fabulous dining choices. Breakfast offer was first class.

Would fully recommend staying at the savoy palace , pure excellence

Amazing hotel!

Amazing hotel!

Lovely room on 14th floor overlooking pool Very comfortable bed and pillows Immaculately clean Friendly reception and door staff Breakfast just ok not as good as we had expected

Best place to enjoy relaxing vacation

Fantastic

Fantastic

Decent selection of food for breakfast

Decent selection of food for breakfast

Excellent everything! Great experience. Can’t wait to go back.

Excellent everything! Great experience. Can’t wait to go back.

We had an amazing honeymoon at the savoy palace. There is so much to do on site including a wide variety of live music, spa, games room, afternoon tea, event nights and more. We booked the fire pit which had a delicious menu. The ocean suite was spectacular! The little touches of treats and turn downs were great too. Breakfast was delicious each morning with plenty to choose from and including some great coffee. Overall we would say that by the best thing about the hotel is the staff and customer service. Every member of staff was kind and welcoming and always going above and beyond for us during our entire stay. We’ve already said that we will be returning with our daughter as there’s a great selection of things for the kids to do.

We had an amazing honeymoon at the savoy palace. There is so much to do on site including a wide variety of live music, spa, games room, afternoon tea, event nights and more. We booked the fire pit which had a delicious menu. The ocean suite was spectacular! The little touches of treats and turn downs were great too. Breakfast was delicious each morning with plenty to choose from and including some great coffee. Overall we would say that by the best thing about the hotel is the staff and customer service. Every member of staff was kind and welcoming and always going above and beyond for us during our entire stay. We’ve already said that we will be returning with our daughter as there’s a great selection of things for the kids to do.

Positives: 1. Great location, central and walkable 2. Spacious room with balcony and great views 3. Multiple pools 4. Most of the staff was very nice and courteous (other than below examples) Negatives: 1. The first day my wife and I were there, I asked for an ice bucket at the reception. I was told by the woman at reception that the only way to get an ice bucket is to call room service and pay a 5 euro charge. I asked if I could just go to the adjacent bar and get an ice bucket, as I didn't need to pay to have one delivered. I was told "they wont give you one." So, we were forced to pay 5 euros for a very small bucket of ice. That same day, after eating at one of their restaurants, I became ill with a gastrointestinal sickness. My wife went to a nearby store and purchased some Gatorade to help me stay hydrated. When she came back through the lobby, she went to the adjacent bar and asked for a cup of ice. She was then repeatedly questioned why she wanted the ice. The bartender refused to give her a glass of ice and was again told that the only way to get a glass of ice is from room service and pay a 5 euro charge. I find this absolutely absurd. The fact that you can't get an ice cube at this hotel without paying 5 euros for room service is a joke. 2. You are not permitted to have a drink in the adult pool despite using plastic cups 3. Staff refused for us to take 1/2 finished glass of wine to the room after breakfast.

I totally enjoyed my stay at the Savoy Palace. I feel that it lived up to its reputation of being the best hotel in Madeira. Staff was very helpful with suggestions for our tours which we thoroughly enjoyed. Breakfast is free with an array of choices to suit any palate, and there are off-site restaurants at every turn.

Positives: 1. Great location, central and walkable 2. Spacious room with balcony and great views 3. Multiple pools 4. Most of the staff was very nice and courteous (other than below examples) Negatives: 1. The first day my wife and I were there, I asked for an ice bucket at the reception. I was told by the woman at reception that the only way to get an ice bucket is to call room service and pay a 5 euro charge. I asked if I could just go to the adjacent bar and get an ice bucket, as I didn't need to pay to have one delivered. I was told "they wont give you one." So, we were forced to pay 5 euros for a very small bucket of ice. That same day, after eating at one of their restaurants, I became ill with a gastrointestinal sickness. My wife went to a nearby store and purchased some Gatorade to help me stay hydrated. When she came back through the lobby, she went to the adjacent bar and asked for a cup of ice. She was then repeatedly questioned why she wanted the ice. The bartender refused to give her a glass of ice and was again told that the only way to get a glass of ice is from room service and pay a 5 euro charge. I find this absolutely absurd. The fact that you can't get an ice cube at this hotel without paying 5 euros for room service is a joke. 2. You are not permitted to have a drink in the adult pool despite using plastic cups 3. Staff refused for us to take 1/2 finished glass of wine to the room after breakfast.

I totally enjoyed my stay at the Savoy Palace. I feel that it lived up to its reputation of being the best hotel in Madeira. Staff was very helpful with suggestions for our tours which we thoroughly enjoyed. Breakfast is free with an array of choices to suit any palate, and there are off-site restaurants at every turn.

Prime location, excellent facilities, and friendly staff.

Prime location, excellent facilities, and friendly staff.

Great location and facilities. Hotel staff are very helpful and courteous

Great location and facilities. Hotel staff are very helpful and courteous

Excellent place great location

Amazing beds. So comfortable. Very clean.

Amazing beds. So comfortable. Very clean.

The experience was a DREAM! Will definitely come back and recommend to others.

The experience was a DREAM! Will definitely come back and recommend to others.

On of the best and biggest hotels with great service

On of the best and biggest hotels with great service