It’s the fact that they would not waiver the fee during a hurricane Berklyn as the warning was issued is disturbing lossing the entire amount paid .

It’s the fact that they would not waiver the fee during a hurricane Berklyn as the warning was issued is disturbing lossing the entire amount paid .

Wonderful

Wonderful

Spectacular resort with beautiful pool, ocean, swim up bar, and delicious restaurant. The room was very nice. The staff was awesome! My only two complaints, (1) many sudden and short power outages, and beeping appliances when power returned. That will startle you if not pre-warned. That is common in Placencia. (2) the room safe was not bolted down and had a master key that worked in our friends room as well. So we didnt use the safe. Minor issues. The place was gorgeous and fun!

Spectacular resort with beautiful pool, ocean, swim up bar, and delicious restaurant. The room was very nice. The staff was awesome! My only two complaints, (1) many sudden and short power outages, and beeping appliances when power returned. That will startle you if not pre-warned. That is common in Placencia. (2) the room safe was not bolted down and had a master key that worked in our friends room as well. So we didnt use the safe. Minor issues. The place was gorgeous and fun!

Nice beach

Nice beach

Resort is nice, staff and service was great. Restaurant was very good, great breakfasts. Tasty drinks at poolside bar. Maya beach is a 15-20 min drive down to Placencia village so you need a car or can rent a golf cart to get around. Overall, everything was great, happy with our stay.

Resort is nice, staff and service was great. Restaurant was very good, great breakfasts. Tasty drinks at poolside bar. Maya beach is a 15-20 min drive down to Placencia village so you need a car or can rent a golf cart to get around. Overall, everything was great, happy with our stay.

The property was beautiful. However, the staff were terrible and rude and did not care about the customers at all. We had two awesome staff, Alton and Rodney. They went above beyond for us. The AC went out in our room the first night. The resort was empty and they did not even offer us another room. It was 3 hours before the ac started working but only in the bedroom. The meals are way over priced and a limited menu. If you want to go 1 mile down the road to eat, it will cost you 40$. We ordered breakfast the night before (as told to do) because we were leaving on an excursion at 7 the next morning. The next morning I checked on the breakfast at 635 and he said oh yeah it will be right out. At 659 they had not even started making it yet. These were the same waitresses from the morning before who did not wait on us. We sat there for 20 min when finally the lady came up and asked if we wanted to eat. They would not refill our coffees. But they took the time to sit at the counter and eat their breakfast and drank their coffee. And by all means don’t lose a towel or they’re going to charge you 20$ per towel.

The property was beautiful. However, the staff were terrible and rude and did not care about the customers at all. We had two awesome staff, Alton and Rodney. They went above beyond for us. The AC went out in our room the first night. The resort was empty and they did not even offer us another room. It was 3 hours before the ac started working but only in the bedroom. The meals are way over priced and a limited menu. If you want to go 1 mile down the road to eat, it will cost you 40$. We ordered breakfast the night before (as told to do) because we were leaving on an excursion at 7 the next morning. The next morning I checked on the breakfast at 635 and he said oh yeah it will be right out. At 659 they had not even started making it yet. These were the same waitresses from the morning before who did not wait on us. We sat there for 20 min when finally the lady came up and asked if we wanted to eat. They would not refill our coffees. But they took the time to sit at the counter and eat their breakfast and drank their coffee. And by all means don’t lose a towel or they’re going to charge you 20$ per towel.

The rooms are quite and nice. Great resort with beautiful pool and yummy stone baked pizza.

The rooms are quite and nice. Great resort with beautiful pool and yummy stone baked pizza.

I enjoyed my stay. The room was comfortable and the staff were amazing! The sunset was breathtaking and I would definitely stay there again

Our first time back in Belize in 18 years . Umaya was the perfect place. The views over the lagoon towards the Maya mountains are perfect backdrop after a day at the beach and pool. The staff were great, very helpful with booking trips etc. The restaurant is excellent and the wood burning Pizzeria provides a great alternative. We will be back

Our first time back in Belize in 18 years . Umaya was the perfect place. The views over the lagoon towards the Maya mountains are perfect backdrop after a day at the beach and pool. The staff were great, very helpful with booking trips etc. The restaurant is excellent and the wood burning Pizzeria provides a great alternative. We will be back

I enjoyed my stay. The room was comfortable and the staff were amazing! The sunset was breathtaking and I would definitely stay there again

Very friendly staff and super attentive. Unit could use more kitchen items and the bathrooms need a major overhaul. Pool needed maintenance, as well. Amazing, clean beach and staff were constantly working to keep it clean. Housekeeping did not come until dinner, but when asked for extra pillows, someone came right away. Laguna was great food and service. Pizza place was yummy, but expensive. Our family of 5 had a wonderful time.

Staff was great! Lost power almost everyday. Second time there and i guess has been multiple owner. Needs improvements.

Very friendly staff and super attentive. Unit could use more kitchen items and the bathrooms need a major overhaul. Pool needed maintenance, as well. Amazing, clean beach and staff were constantly working to keep it clean. Housekeeping did not come until dinner, but when asked for extra pillows, someone came right away. Laguna was great food and service. Pizza place was yummy, but expensive. Our family of 5 had a wonderful time.

Staff was great! Lost power almost everyday. Second time there and i guess has been multiple owner. Needs improvements.

The property was clean and very quiet with easy access to the beach even if your room was on the lagoon side. All of the staff were kind and helpful as well. This was exactly what we needed to disconnect from our busy schedules.

The property was clean and very quiet with easy access to the beach even if your room was on the lagoon side. All of the staff were kind and helpful as well. This was exactly what we needed to disconnect from our busy schedules.

The beach is not very nice. The restaurant isn’t always open

The beach is not very nice. The restaurant isn’t always open

Untrained staff

Untrained staff

Arrived latter then anticipated but still within their stated limit. However reception gave me the impression that they may had already given our room away. Where they sent us the first night, looked like an older section that had been half heartedly remodeled to match the rest of the resort. The fridge wasn’t cooling, and after having someone fix it for half the day, we asked to be moved once it started leaking water all throughout the kitchen and living area. They moved us to a room on a second level for our second and third night. It was the same room I’ve been in before and from there we had a great Experince. Lagoon side is always my preference, with the beautiful sunsets and lush grass. Hard to get a peaceful early morning of quiet when the restaurant staff are setting up while blaring ether cell phone music. Other than that all the staff was very helpful and polite, and worked diligently to fix our frustrations. Pool was nice, but could have been kept more clean, and you had to wait for pool towels as they never seemed to have enough on hand. Next time I go, I will request my same room, bring my own ice cube trays, and beach towel.

Arrived latter then anticipated but still within their stated limit. However reception gave me the impression that they may had already given our room away. Where they sent us the first night, looked like an older section that had been half heartedly remodeled to match the rest of the resort. The fridge wasn’t cooling, and after having someone fix it for half the day, we asked to be moved once it started leaking water all throughout the kitchen and living area. They moved us to a room on a second level for our second and third night. It was the same room I’ve been in before and from there we had a great Experince. Lagoon side is always my preference, with the beautiful sunsets and lush grass. Hard to get a peaceful early morning of quiet when the restaurant staff are setting up while blaring ether cell phone music. Other than that all the staff was very helpful and polite, and worked diligently to fix our frustrations. Pool was nice, but could have been kept more clean, and you had to wait for pool towels as they never seemed to have enough on hand. Next time I go, I will request my same room, bring my own ice cube trays, and beach towel.

Rooms were great size, quiet. Need more kitchen dishes, cutlery and oven mitts

Just wonderful and very friendly staff