Third time we’ve stayed at Quincy’s and as usual the rooms were excellent. The welcome was friendly and we were met with a complimentary bottle of wine, due to our Hotels.com booking. There was an issue with the lifts on the Friday and Saturday of our stay, with one lift being out of action meaning waiting times to head up or down were longer than usual. What made these times worse was the constant use of the lifts by staff to travel one or two floors. Crazy that staff weren’t directed to walk between floors, which in turn lessens the waiting time for guests and enhances their experience. We also visited the rooftop bar on this stay, and, it obviously caters to a different demographic than my wife and I. We’ll give it a miss next time. And there will be a next time as aside from a few minor distractions on this trip, Quincy’s is a great place to stay. Comfortable with great access to most Melbourne attractions.

Overall great. The hallway carpets were always dirty from the visitor traffic and the houskeeping activities. It made the whole place feel dirty even when it wasn't. Coffee pods were not refreshed regularly. Included breakfast should really include a proper barista coffee.

No longer stocks anything in the room for drinks or snacks. A bit poor for this level of hotel

I love staying here normally but on this occasion, I did feel it wasn't up to the usual standard it has been in my previous stays. This was a short overnight stay as part of a longer multi-city trip and I booked the standard Quincy room which I haven't stayed in before. I normally opt for the altitude room as it's spacious and truly luxurious. However, this room was very small in comparison, I was unable to fully open my large 83cm suitcase next to the double bed, and the bed was quite close to the wall and TV. However, the more annoying things were that I had to wait over 45 minutes to check in as my room wasn't ready even though this was after check-in time (I checked in by 3:40 pm), the room wasn't as clean as I have been used to at Quincy (cup marks on the table and dirt in the sink), and lastly the noise!! Quincy is next to a nightclub on the front side of the building which on Fridays and Weekend stays open until 7am or later. I love a night out and party and often do when I travel, but I also like being able to sleep in a room that costs over 220 AUD a night. I have never noticed this problem before as I'm usually on floors 13-27 so it's far enough from the street. But on this occasion, I was on floor 3, meaning I could hear everything all night. I feel like small details were missed and I also had no body wash in the shower, just two shampoos. In saying this, this is the first negative experience I have had so I will give Quincy another shot.

Had a lovely stay on floor 27, very clean and spacious room with beautiful city views.

Had a lovely stay on floor 27, very clean and spacious room with beautiful city views.

Takes a long time for services ie room service etc. waited 40 minutes for a coffee that never came and found out that our order hasn’t even been placed. Also waited for cocktails for around 40 minutes and got charged $5 room delivery fee.

Takes a long time for services ie room service etc. waited 40 minutes for a coffee that never came and found out that our order hasn’t even been placed. Also waited for cocktails for around 40 minutes and got charged $5 room delivery fee.