Furniture, Aircon, bathrooms need refurbishment

Very relaxing environment, and very clean

Very relaxing environment, and very clean

I booked 2 weeks in advance but was Made to wait over half an hour to ready our rooms even though we only arrived at the hotel at 1600hrs. Miscommunication by hotel on Golf Course access resulted in me booking and traveling over 8hrs (one way) only to find out that there is a competition on and course is booked, even after I specifically asked this before booking. Had correct information been given, I would have planned my trip on a different date. Overall disappointing in comparison to previous stays at Serena. Only positive is that certain staff showed usual helpfulness and friendly atmosphere, while others not so much

I booked 2 weeks in advance but was Made to wait over half an hour to ready our rooms even though we only arrived at the hotel at 1600hrs. Miscommunication by hotel on Golf Course access resulted in me booking and traveling over 8hrs (one way) only to find out that there is a competition on and course is booked, even after I specifically asked this before booking. Had correct information been given, I would have planned my trip on a different date. Overall disappointing in comparison to previous stays at Serena. Only positive is that certain staff showed usual helpfulness and friendly atmosphere, while others not so much

The place is quite , clean Only some of tools and other materials need change Lock card is poor quality

The place is quite , clean Only some of tools and other materials need change Lock card is poor quality

Nice place to go.

Nice place to go.

Check out experience

Check out experience

This hotel has no ATM Machine. UBER service is generally unavailable in this area. ATM machines within 10min of the Hotel provide limited currency withdrawal. Purchasing a local SIM requires travel to distant places in order to get connected. Facebook does not work properly in the hotel

This hotel has no ATM Machine. UBER service is generally unavailable in this area. ATM machines within 10min of the Hotel provide limited currency withdrawal. Purchasing a local SIM requires travel to distant places in order to get connected. Facebook does not work properly in the hotel

After a rocky start during the first of 4 days at this hotel, we got all the attention adn service we wanted. Great reaction of hotel management to early and true complaints - and great service for the remaining 3 days. Kids loved the pool and playground, we loved the gardens and setting, and the whole family loved the food. Highly recommended.

After a rocky start during the first of 4 days at this hotel, we got all the attention adn service we wanted. Great reaction of hotel management to early and true complaints - and great service for the remaining 3 days. Kids loved the pool and playground, we loved the gardens and setting, and the whole family loved the food. Highly recommended.

So far , so geat‼️ Please do not coerce me into writing more than I chose to or I won’t reply st all.

So far , so geat‼️ Please do not coerce me into writing more than I chose to or I won’t reply st all.

Beautiful grounds, great view of Lake Victoria. Spa was wonderful, food great.

This property is an absolute treat! The facility is beautiful, the restaurants are very good,the spa is lovely,the gym is spot on......! We love this place and will definitely be back!!

Service was magnificent,workers the best,but the condition of the room was 2 Star to me,the shower room,am really sorry but I was in shock,couldn’t believe it was 5 Star

Service was magnificent,workers the best,but the condition of the room was 2 Star to me,the shower room,am really sorry but I was in shock,couldn’t believe it was 5 Star

Generally amazing! Food not so great! Service hit and miss! A few of the staff (young James, for example, top class!) some of the staff, mainly female, could have been more forthcoming. A smile here and there goes a long way!

Generally amazing! Food not so great! Service hit and miss! A few of the staff (young James, for example, top class!) some of the staff, mainly female, could have been more forthcoming. A smile here and there goes a long way!

I had an excellent stay at your hotel. My overall rating is excellent . Telar Deng

I had an excellent stay at your hotel. My overall rating is excellent . Telar Deng

Pool was amazing, lunch at the marina was stunning and a round of golf made it extra special followed by a nice massage!

Pool was amazing, lunch at the marina was stunning and a round of golf made it extra special followed by a nice massage!

The place was very nice but the food was not nice at all and to expensive we tried different kind of foods but it was all the same and the drinks where also expensive would I tell a friend about the place yes I would but I will also tell them about the food experience

The place was very nice but the food was not nice at all and to expensive we tried different kind of foods but it was all the same and the drinks where also expensive would I tell a friend about the place yes I would but I will also tell them about the food experience

This is a lovely resort with decent food and a wonderful spa. Food and spa prices are an excellent value. The road to turn off of the Kampala-Entebbe Hwy is not well marked. We found it by asking a local who told us to turn at the Fuel-Ex station and there we found a small sign regarding the Serena schools in the area with a very small blurb at the bottom for the resort. We passed by it 3 times because it is very hard to spot. You will drive down a very long dirt road through villages, thinking "this can't be the right way", but it is. The resort appears and you are transported to another world. We drove from Kenya where we live, so it was a long way to travel and thank goodness we were very pleased when we finally got there!

This is a lovely resort with decent food and a wonderful spa. Food and spa prices are an excellent value. The road to turn off of the Kampala-Entebbe Hwy is not well marked. We found it by asking a local who told us to turn at the Fuel-Ex station and there we found a small sign regarding the Serena schools in the area with a very small blurb at the bottom for the resort. We passed by it 3 times because it is very hard to spot. You will drive down a very long dirt road through villages, thinking "this can't be the right way", but it is. The resort appears and you are transported to another world. We drove from Kenya where we live, so it was a long way to travel and thank goodness we were very pleased when we finally got there!

Great resort once you get there. The 5 kilometer stretch just before the resort is rough. We did not get the requested wake up call and nobody came to room to help with bags as was some distance from front desk and raining. Excellent property and good food selection and quality. Very nice rooms.