Under construction and demolition. Nothing on hotels.com warned us about it.

Close to airport. Bed was clean. The room was dirty.

Close to airport. Bed was clean. The room was dirty.

To begin this was one of the worst experiences I have had in my years of booking through Hotels.com, from the moment I arrived I was not greeted I was told "I can not check anyone in right now " with out knowing what my question even was. Door barely opened and that's what I was told walking in. The Service was very unprofessional , and seem rude. I had pre called to make arrangements to a late arrival and was told NO PROBLEM, but when arrived its was not how it went. Then one of the employees after dealing with what I needed to do and I requested a manager (which I never met just saw from a distance until check out day for 1 minutes,she had a loud conversation with another employee and we can hear her complaining about us. They made me feel as everything was my fault, and just gave us negative answers. Problem was finally solved and then they were to NOT going to give us the room we booked, but I guess they figured it out. The experience was HORRIBLE and very unprofessional, seems as employees needs a lot of training on how to treat customers. We will NOT be booking again and for the price it was NOT worth it as the hotel was also under mayor construction and was not told. I was not offered any compensation or helped to make the situation smoother. When I ask for names I was told , "I will not give you my name " I was traveling alone with my Daughter and had just got out of the emergency room the day before and I know I looked sick (Not covod)

To begin this was one of the worst experiences I have had in my years of booking through Hotels.com, from the moment I arrived I was not greeted I was told "I can not check anyone in right now " with out knowing what my question even was. Door barely opened and that's what I was told walking in. The Service was very unprofessional , and seem rude. I had pre called to make arrangements to a late arrival and was told NO PROBLEM, but when arrived its was not how it went. Then one of the employees after dealing with what I needed to do and I requested a manager (which I never met just saw from a distance until check out day for 1 minutes,she had a loud conversation with another employee and we can hear her complaining about us. They made me feel as everything was my fault, and just gave us negative answers. Problem was finally solved and then they were to NOT going to give us the room we booked, but I guess they figured it out. The experience was HORRIBLE and very unprofessional, seems as employees needs a lot of training on how to treat customers. We will NOT be booking again and for the price it was NOT worth it as the hotel was also under mayor construction and was not told. I was not offered any compensation or helped to make the situation smoother. When I ask for names I was told , "I will not give you my name " I was traveling alone with my Daughter and had just got out of the emergency room the day before and I know I looked sick (Not covod)

Hotel is under remodeling. Should have offered us a discount!

Hotel is under remodeling. Should have offered us a discount!

I understand, the property was in the process of becoming another brand. Sorry, that is no excuse for operations on such a low level. Parts missing from in room coffee maker, Damage every where, a breakfast of waffles and toast, 3 tables in breakfast room. Your standards will have to be much higher when you change.

I understand, the property was in the process of becoming another brand. Sorry, that is no excuse for operations on such a low level. Parts missing from in room coffee maker, Damage every where, a breakfast of waffles and toast, 3 tables in breakfast room. Your standards will have to be much higher when you change.

everything very clean glad to have closet-microwave-fridge wish there had been some sort of breakfast

everything very clean glad to have closet-microwave-fridge wish there had been some sort of breakfast

Construction everywhere

Construction everywhere

My stay was just one night as I came for a wedding. I did a late check in 10:30pm, check in was fast and efficient and I appreciated that . Had a great night sleep and my family picked me up at 6:30am and now I am back home. This was a great experience for me as a senior and was very comfortable. Nice and clean environment

My stay was just one night as I came for a wedding. I did a late check in 10:30pm, check in was fast and efficient and I appreciated that . Had a great night sleep and my family picked me up at 6:30am and now I am back home. This was a great experience for me as a senior and was very comfortable. Nice and clean environment

I would appreciate if someone reached out to me regarding this reservation.

I would appreciate if someone reached out to me regarding this reservation.

Moved our child into ASU just down the road which was a very convenient location. But the room walls and bottom part of the bedding were dirty.

Moved our child into ASU just down the road which was a very convenient location. But the room walls and bottom part of the bedding were dirty.

Went to check in & the first room was real nice but the TV didn't work so I had to go tell the attendant! We proceeded to check 2 more rooms and the TV didn't work till finally the 3 rd room we checked the TV worked but it wasn't as nice as the previous 2 rooms! Saturday night we didn't get back to the room till late & the room keys didn't work on the door or the room so I had to go get them reprogrammed so we could get back into our room!Im Not sure if we will stay there again!

My air went out, so I stayed here . Was very good

Went to check in & the first room was real nice but the TV didn't work so I had to go tell the attendant! We proceeded to check 2 more rooms and the TV didn't work till finally the 3 rd room we checked the TV worked but it wasn't as nice as the previous 2 rooms! Saturday night we didn't get back to the room till late & the room keys didn't work on the door or the room so I had to go get them reprogrammed so we could get back into our room!Im Not sure if we will stay there again!

My air went out, so I stayed here . Was very good

The room was disgusting

The room was disgusting

Friendly atmospheres clean rooms comfortable

Friendly atmospheres clean rooms comfortable

This place was absolutely disgusting no cleaner in my room for 3days had to ask at reception in night for clean towels found a condom in drawer and women’s clothing they did a small breakfast in morning but concerned off the dining room so no where to sit and when I was checking out I took some bags to my car they locked my door and then a cleaner stood there watching me like a convict this is by far the dirtiest and worse hotel I have ever stayed in also complaining to management AVOID this place like the plague

This place was absolutely disgusting no cleaner in my room for 3days had to ask at reception in night for clean towels found a condom in drawer and women’s clothing they did a small breakfast in morning but concerned off the dining room so no where to sit and when I was checking out I took some bags to my car they locked my door and then a cleaner stood there watching me like a convict this is by far the dirtiest and worse hotel I have ever stayed in also complaining to management AVOID this place like the plague

Have been staying here with my family on and off through out the past couple of months and we have had a great experience every time the staff are great especially front desk Arianna and Alesha they are the absolute sweetest … My kids enjoy the hotel so that says something .Can’t wait to see all of the upgrades they are making. We will be back soon

I left my charger bedind called the front desk shortly after our departure they checked the room and it was gone and so was the cleaning lady left my number for them to call me the next day when they talked to the cleaning lady, nothing...

I left my charger bedind called the front desk shortly after our departure they checked the room and it was gone and so was the cleaning lady left my number for them to call me the next day when they talked to the cleaning lady, nothing...