My brother and I stayed for a week and we enjoyed this hotel very much. The service was great, the rooms very clean, daily a maid came to change our towels and make our beds. The kitchenette was an added bonus as we were able to make some meals a few times in-house. We were fortunate to have to pool all to ourselves every time we used it and it was very clean. There is even a view to the sea from the rooftop sitting area. Close to everything : beach - shops - restaurants etc. We will definitely keep this hotel in mind if we return to Playa del Carmen. Thank you.

My brother and I stayed for a week and we enjoyed this hotel very much. The service was great, the rooms very clean, daily a maid came to change our towels and make our beds. The kitchenette was an added bonus as we were able to make some meals a few times in-house. We were fortunate to have to pool all to ourselves every time we used it and it was very clean. There is even a view to the sea from the rooftop sitting area. Close to everything : beach - shops - restaurants etc. We will definitely keep this hotel in mind if we return to Playa del Carmen. Thank you.

We were extremely disappointed by the state of the Marvic hotel vs what was presented to us in the photos on hotels.com. As can be seen in the photos: Cracked, rotting wood with nails sticking up on the pool deck. Many, many tiles missing and sharp all along the edge of the pool and on the floor of the pool. Only three chairs next to the pool. When we up to sit at the pool - two were taken and we can't sit on the wood deck because of the poor state of the wood. Mold in the shower at the edges and at the corner of the vanity. Towels were not only old and ragged, they were stained in several places. Cumulatively, this was too much for us. After having been checked in for only 2 hours we tried to get our money back and were told by both hotels.com and the Marvic that it was not possible since we didn't cancel before we checked in. How could we possibly know the state of cleanliness and upkeep prior to checking in? We took our lumps and checked into another hotel immediately. Very, very disappointed in both hotels.com and the Marvic.

We were extremely disappointed by the state of the Marvic hotel vs what was presented to us in the photos on hotels.com. As can be seen in the photos: Cracked, rotting wood with nails sticking up on the pool deck. Many, many tiles missing and sharp all along the edge of the pool and on the floor of the pool. Only three chairs next to the pool. When we up to sit at the pool - two were taken and we can't sit on the wood deck because of the poor state of the wood. Mold in the shower at the edges and at the corner of the vanity. Towels were not only old and ragged, they were stained in several places. Cumulatively, this was too much for us. After having been checked in for only 2 hours we tried to get our money back and were told by both hotels.com and the Marvic that it was not possible since we didn't cancel before we checked in. How could we possibly know the state of cleanliness and upkeep prior to checking in? We took our lumps and checked into another hotel immediately. Very, very disappointed in both hotels.com and the Marvic.

The property could be great but the services they list aren’t always working. Internet wasn’t working the entire time and penalized my stay and costed me extra to go elsewhere. The water doesn’t always come out, and not hot

The property could be great but the services they list aren’t always working. Internet wasn’t working the entire time and penalized my stay and costed me extra to go elsewhere. The water doesn’t always come out, and not hot

The location was good, close to shops and restaurants. Its just a place to sleep, clean up and go explore.

The location was good, close to shops and restaurants. Its just a place to sleep, clean up and go explore.

The hotel is quite nice however the front of the building is noisy at night and the back is much quieter after midnight when the live music stops. The staff are helpful. However, there is. O English television stations available and that is a must have for many.

The hotel is quite nice however the front of the building is noisy at night and the back is much quieter after midnight when the live music stops. The staff are helpful. However, there is. O English television stations available and that is a must have for many.

The room was in poor conditions, dirty and with a kitchen I did not ask for. The cleaners did not clean the room and left the garbage from the previous guests. The staff was useless and unable to address or improve the stay. The bedsheets were disgusting and the bathroom had dirt all over the place. The room had a window that faced a wall and felt claustrophobic.

The room was in poor conditions, dirty and with a kitchen I did not ask for. The cleaners did not clean the room and left the garbage from the previous guests. The staff was useless and unable to address or improve the stay. The bedsheets were disgusting and the bathroom had dirt all over the place. The room had a window that faced a wall and felt claustrophobic.

I haven’t find any upgrade. They gave a room on a main floor very close to the lobby

I haven’t find any upgrade. They gave a room on a main floor very close to the lobby

The hotel was located within easy walking distance to restaurants and coffee shops. The beach was about 5 minutes away, so very walkable. The suite itself had no view, the window faced into the building next door about 5 feet away, but it also blocked any noise from the street. Would stay again.

The hotel was located within easy walking distance to restaurants and coffee shops. The beach was about 5 minutes away, so very walkable. The suite itself had no view, the window faced into the building next door about 5 feet away, but it also blocked any noise from the street. Would stay again.

Every member of the staff was so friendly kind and super helpful.the best . Studio was super ,quiet, good kitchen location location

Hotels.com promoted a room with balcony & thats why we took it. The room had no balcony, they gave us a room with window facing a wall (6 feet away). The bathroom smells sewage because the plumbing was done poorly. Cleaning lady came to clean, she never flushed the hair my gf left on purpose to see if they'd clean! 3rd day, we left on an excursion at 5am when we came back at 22h45 the room was upside-down the same way we left it. No clean towels, smelly bathroom, no room service done! The lady at the front desk was helpful, she tried to help which was appreciated but it was not worth the money i paid for...

Hotels.com promoted a room with balcony & thats why we took it. The room had no balcony, they gave us a room with window facing a wall (6 feet away). The bathroom smells sewage because the plumbing was done poorly. Cleaning lady came to clean, she never flushed the hair my gf left on purpose to see if they'd clean! 3rd day, we left on an excursion at 5am when we came back at 22h45 the room was upside-down the same way we left it. No clean towels, smelly bathroom, no room service done! The lady at the front desk was helpful, she tried to help which was appreciated but it was not worth the money i paid for...

This hotel is so special because of the style used in the planing of the suites. The staff is not pretentious, but simply kind caring welcoming and truly caring about your comfort. The rooftop pool area is very usable and nice but they are in the process of renovating so not perfect. The neighborhoods is quiet because it is at the northern part of 5 th avenue. Still close to the action if you want to walk a few blocks. The neighborhood is in transition boho chic. In a few years we won’t be able to afford to stay here..haha, but seriously. The best beach stretch for walking is one block away. The real people of playa are here along with the expats who are here for winter. Eclectic crowd. Lots of doggies in the surf.Mexicans love there dogs. So do we. Cheers!!

Very nice staff really helpful. Our room’s coffee machine was broken and they got another right away.We were short on forks and knives but got some very soon after our request. Our coffee mugs were both cracked so maybe dishes need to be checked for chips etc Layout of unit great . Good mattress . Would stay longer . All rooms don’t have balconies ,you must request a room with one if important for you to have one. Super neighborhood, quiet and more a regular atmosphere not like busier part of 10th Avenue. Would come back.

Very nice staff really helpful. Our room’s coffee machine was broken and they got another right away.We were short on forks and knives but got some very soon after our request. Our coffee mugs were both cracked so maybe dishes need to be checked for chips etc Layout of unit great . Good mattress . Would stay longer . All rooms don’t have balconies ,you must request a room with one if important for you to have one. Super neighborhood, quiet and more a regular atmosphere not like busier part of 10th Avenue. Would come back.

Stayed alone for 2 nights. The price was right! Cute rooftop pool, very walkable to shopping beaches and restaurants in the area. Felt safe, clean and had all the basic amenities you need, friendly helpful staff as well

Stayed alone for 2 nights. The price was right! Cute rooftop pool, very walkable to shopping beaches and restaurants in the area. Felt safe, clean and had all the basic amenities you need, friendly helpful staff as well

Best hotel ever!!

Best hotel ever!!

Rooms are tiny but very cozy and well designed

Rooms are tiny but very cozy and well designed

I like everything just my suggestions is great if you have you own parking !!

I like everything just my suggestions is great if you have you own parking !!

Place was basic, but clean, and a good location. This end of 5th is much slower than the rest. Which was good and bad.

Place was basic, but clean, and a good location. This end of 5th is much slower than the rest. Which was good and bad.