Will never stay here again! The room was not clean, dirt in the sink and trash in the trashcan when we arrived at the room. Only a shampoo bootle for door to use both in the shower and toilet sink. The door to the toilet was a glass door that left a few inches open the whole time. Privacy at the toilet was only made by the horrible sound of the fan in the bathroom. The breakfast is not what I expected for a four star hotel. Overall impression was that the hotel was worn out and definitely needs a fresh up! This is not what I expect from a four star hotel.

Will never stay here again! The room was not clean, dirt in the sink and trash in the trashcan when we arrived at the room. Only a shampoo bootle for door to use both in the shower and toilet sink. The door to the toilet was a glass door that left a few inches open the whole time. Privacy at the toilet was only made by the horrible sound of the fan in the bathroom. The breakfast is not what I expected for a four star hotel. Overall impression was that the hotel was worn out and definitely needs a fresh up! This is not what I expect from a four star hotel.

Good pool area with plenty of activities. Seems a little dated and service very slow

Good pool area with plenty of activities. Seems a little dated and service very slow

Lovely

Lovely

I don’t recommend this property, dirty towels, smelly rooms, dirty swimming pool and horrible breakfast.

I don’t recommend this property, dirty towels, smelly rooms, dirty swimming pool and horrible breakfast.

Rude staff (shouted at for daring to ask why the room was not ready when they said it would be, even though I was with a 10 month old baby), dirty rooms (including rusty bathroom ) which are cleaned sporadically. Very bad quality of breakfast. Room keys which constantly stop working.

Rude staff (shouted at for daring to ask why the room was not ready when they said it would be, even though I was with a 10 month old baby), dirty rooms (including rusty bathroom ) which are cleaned sporadically. Very bad quality of breakfast. Room keys which constantly stop working.

Excellent location right by the beach. Staff were not helpful and make sarcastic comments to customers. Breakfast buffet is poor quality.

Excellent location right by the beach. Staff were not helpful and make sarcastic comments to customers. Breakfast buffet is poor quality.

I have stayed in this hotel on several occasions up to a few years ago, I returned this year it was not a good experience. The staff were unfriendly, no name badges, The food in the dining room was of poor quality. The corridors were filthy and need to be vacuumed. The room was spotless. The house keeping staff friendly and helpful. There are not enough staff working in reception. You have no business in this hotel if you only speak English. Hardly any information provided in English. There is no late check out. No changing room to shower if you have a late flight, I was told “change in the toilet” The only plus for this hotel is that it is almost on the beach, Cala Marsal beach is beautiful as is Porto Colom. Porto Colom is the most relaxing place in the world but stay somewhere else not Cala Marsal

I have stayed in this hotel on several occasions up to a few years ago, I returned this year it was not a good experience. The staff were unfriendly, no name badges, The food in the dining room was of poor quality. The corridors were filthy and need to be vacuumed. The room was spotless. The house keeping staff friendly and helpful. There are not enough staff working in reception. You have no business in this hotel if you only speak English. Hardly any information provided in English. There is no late check out. No changing room to shower if you have a late flight, I was told “change in the toilet” The only plus for this hotel is that it is almost on the beach, Cala Marsal beach is beautiful as is Porto Colom. Porto Colom is the most relaxing place in the world but stay somewhere else not Cala Marsal

The hotel is dated but excellent location, friendly staff, walk to beach and restaurants, excellent pool area, free entertainment and large choice of food at breakfast although hot food tepid.

The hotel is dated but excellent location, friendly staff, walk to beach and restaurants, excellent pool area, free entertainment and large choice of food at breakfast although hot food tepid.

The activity staff were amazing, friendly and fun. The variety of activities was also great. Location by the beach is perfect and the on site pools are also great, if a little chilly!

The activity staff were amazing, friendly and fun. The variety of activities was also great. Location by the beach is perfect and the on site pools are also great, if a little chilly!