Wonderful hotel, very attentive and friendly staff.

This is a beautiful, peaceful setting with beautiful rooms and great pools and hot tub. I am definitely going back!!

Alot to say and only 1500 characters: * Accommodations assigned to us as Expedia guests were appauling. * Front Office staff refused to change our room after we reported all-night noise from pool equipment & safety lights right next to our "Luxury Suite" & then suddenly found a room when I became less friendly about our bad experience. * Second room in our group also unsatisfactory but Front Office claimed there were no more available rooms & then we observed a vacant room for 2 nights below the room we were moved to. * The property was poorly maintained & deeply understaffed and the staff they did have on duty were all students without anything but the most basic training. No hospitality skills. * The swimming pools were posted as off-limits for 2 of our 3 mornings until almost noon because "there was a problem with the chlorine". The problem was that they put the chlorine into the pool in the morning so of course the levels were too high. * We were made to feel unwelcome when we accidently sat in a cabana at the pool that was only available for $200 extra. Please note: The avg rate we paid was $450/nightx2 rooms x 3 nights which translates to more than $3,000. * Bathroom vents were full of dust/grime & the bathroom shower tile had not been properly cleaned in a long time as there was mildew in the grout. * Guests were freely smoking marijuana around the fire pits that were supposed to be for families & guests to enjoy in the fresh country air. * And on and on...

Alot to say and only 1500 characters: * Accommodations assigned to us as Expedia guests were appauling. * Front Office staff refused to change our room after we reported all-night noise from pool equipment & safety lights right next to our "Luxury Suite" & then suddenly found a room when I became less friendly about our bad experience. * Second room in our group also unsatisfactory but Front Office claimed there were no more available rooms & then we observed a vacant room for 2 nights below the room we were moved to. * The property was poorly maintained & deeply understaffed and the staff they did have on duty were all students without anything but the most basic training. No hospitality skills. * The swimming pools were posted as off-limits for 2 of our 3 mornings until almost noon because "there was a problem with the chlorine". The problem was that they put the chlorine into the pool in the morning so of course the levels were too high. * We were made to feel unwelcome when we accidently sat in a cabana at the pool that was only available for $200 extra. Please note: The avg rate we paid was $450/nightx2 rooms x 3 nights which translates to more than $3,000. * Bathroom vents were full of dust/grime & the bathroom shower tile had not been properly cleaned in a long time as there was mildew in the grout. * Guests were freely smoking marijuana around the fire pits that were supposed to be for families & guests to enjoy in the fresh country air. * And on and on...

The Silver Birches Resort is a beautiful sprawling property with an assortment of accommodations. It is directly on Lake Wallenpaupack. The resort fee includes a variety of activities, multiple pools, kayaks, canoes, paddle boards, firepits, etc and breakfast. The breakfast was just ok. More like a "camp" style breakfast. The room was very spacious with a fantastic view of the lake. All the amenities you could think of and more were provided. It's a perfect spot for a family vacation too.

The Silver Birches Resort is a beautiful sprawling property with an assortment of accommodations. It is directly on Lake Wallenpaupack. The resort fee includes a variety of activities, multiple pools, kayaks, canoes, paddle boards, firepits, etc and breakfast. The breakfast was just ok. More like a "camp" style breakfast. The room was very spacious with a fantastic view of the lake. All the amenities you could think of and more were provided. It's a perfect spot for a family vacation too.

We were staying at one of the off site rooms and we got there earlier than expected. We were just going to wait until 3 to check in but our room was ready way earlier than expected which was a great surprise. The women at the check-in counter were all super sweet and answered any questions we had. The pools were nice and clean. The kayaking is also a great time, and the boy who was in charge of that was also very kind. I’ve stayed with my family at Silver Birches before but this was the first time I went alone with a friend and they made the stay great. Will definitely be back!

We were staying at one of the off site rooms and we got there earlier than expected. We were just going to wait until 3 to check in but our room was ready way earlier than expected which was a great surprise. The women at the check-in counter were all super sweet and answered any questions we had. The pools were nice and clean. The kayaking is also a great time, and the boy who was in charge of that was also very kind. I’ve stayed with my family at Silver Birches before but this was the first time I went alone with a friend and they made the stay great. Will definitely be back!