I had booked the more expansive rooms called "Heaven" that should be on the top floors, but when I got checked in I ended up on the 4th floor. No one informed me at the reception so I had to go back after I realized this was not what I paid for. The explanation i got was that my room where no longer availble and that I should come down the next day to check again. I was Annoyed since I choosed to pay extra for better view and that I was not informed at the check in.

I had booked the more expansive rooms called "Heaven" that should be on the top floors, but when I got checked in I ended up on the 4th floor. No one informed me at the reception so I had to go back after I realized this was not what I paid for. The explanation i got was that my room where no longer availble and that I should come down the next day to check again. I was Annoyed since I choosed to pay extra for better view and that I was not informed at the check in.

The lounge looked fresh, and the staff was friendly and helpful. Downside was the elevators. Even if there were 6 of them, it took forever to get one to our floor. Most people took the stairs. The room was as we expected, clean and functional. Downside was the pillows, only one type and quite high. The location is very central and practical, with a good variety of bakeries, cafes and pubs.

The lounge looked fresh, and the staff was friendly and helpful. Downside was the elevators. Even if there were 6 of them, it took forever to get one to our floor. Most people took the stairs. The room was as we expected, clean and functional. Downside was the pillows, only one type and quite high. The location is very central and practical, with a good variety of bakeries, cafes and pubs.

Great location very central copenhagen

So I got this mail informing me that I’d better order breakfast if I wanted one. Took the time and followed the link and got a confirmation mail from the hotel: Your order has been confirmed Request received at: 11/8/2024 - 10:20 2 x Adult - From 12 years 190.00  DKK Total 190.00 DKK So at check in at the counter I said, that I ordered two breakfast. I was all ready to pay with my card in my hand. “No” he said, you haven’t. I showed him the confirmation mail and he got a bit confused .. walked away with my phone, got back to me and said I hadn’t ordered breakfast, “you’ve ordered TIME” he kept repeating this btw, “you’ve ordered TIME”. I was very confused .. we discussed this a bit but I could tell he was stuck with this “time” bit so I backed off. He was not very nice to me. Apparently this way of booking breakfast doesn’t work, you can follow the link and get a confirmation mail from the hotel but it doesn’t register, so quite pointless in my opinion.

So I got this mail informing me that I’d better order breakfast if I wanted one. Took the time and followed the link and got a confirmation mail from the hotel: Your order has been confirmed Request received at: 11/8/2024 - 10:20 2 x Adult - From 12 years 190.00  DKK Total 190.00 DKK So at check in at the counter I said, that I ordered two breakfast. I was all ready to pay with my card in my hand. “No” he said, you haven’t. I showed him the confirmation mail and he got a bit confused .. walked away with my phone, got back to me and said I hadn’t ordered breakfast, “you’ve ordered TIME” he kept repeating this btw, “you’ve ordered TIME”. I was very confused .. we discussed this a bit but I could tell he was stuck with this “time” bit so I backed off. He was not very nice to me. Apparently this way of booking breakfast doesn’t work, you can follow the link and get a confirmation mail from the hotel but it doesn’t register, so quite pointless in my opinion.

Great location very central copenhagen

Fint hotel for korte opphold . Veldig liten rom , men helt ok , veldig sentralt beliggenhet

Fint hotel for korte opphold . Veldig liten rom , men helt ok , veldig sentralt beliggenhet

Budget hotel

Budget hotel

not possible to order breakfast through the website but possible to pay there. The berakfast was nothing special, would recommend to go somewere else. The room was small but enough for the use.

not possible to order breakfast through the website but possible to pay there. The berakfast was nothing special, would recommend to go somewere else. The room was small but enough for the use.

A good budget-friendly choice with excellent service. As long as your card is in the room's card slot, a set of lights will stay on in the room. (At least I couldn't find the off-switch, and there's not a lot of space where it could be hiding.) So, you cannot charge anything, or leave the heating on, while asleep - assuming you need some measure of darkness to sleep. The room was quite cold; the thermostat does not go above 23 degrees. The thermostat reading is questionable; it claimed it was 23 degrees, but I still needed a sweater inside the room.

A good budget-friendly choice with excellent service. As long as your card is in the room's card slot, a set of lights will stay on in the room. (At least I couldn't find the off-switch, and there's not a lot of space where it could be hiding.) So, you cannot charge anything, or leave the heating on, while asleep - assuming you need some measure of darkness to sleep. The room was quite cold; the thermostat does not go above 23 degrees. The thermostat reading is questionable; it claimed it was 23 degrees, but I still needed a sweater inside the room.

Nice & clean, great location. Very basic rooms and very basic breakfast

Nice & clean, great location. Very basic rooms and very basic breakfast

The lobby and public spaces are elegant and modern, my room was comfortable and clean, breakfast was good.

The lobby and public spaces are elegant and modern, my room was comfortable and clean, breakfast was good.

Room a bit small but good central location and great value for money

Room a bit small but good central location and great value for money

Very bad customer treatment, and does not keep their word. What I was promised over the phone, they did not honor. Will steer away from this chain in the future.

Very bad customer treatment, and does not keep their word. What I was promised over the phone, they did not honor. Will steer away from this chain in the future.

Definately a great location and basic normal Danish breakfast that is served at all hotels. However the room is tiny the shower is not for heavy people either. Barely had room in my room for my suitcase on the floor. Definately not for couples or families, as a single it was OK. The location made up for everything.

Definately a great location and basic normal Danish breakfast that is served at all hotels. However the room is tiny the shower is not for heavy people either. Barely had room in my room for my suitcase on the floor. Definately not for couples or families, as a single it was OK. The location made up for everything.

Self serve. 2 starts hotel

It had so much potential, but just isn't maintained the way it should be. Bed sheets had multiple stains, shower temperature was workable but didn't at all match the dial - lots of trial and error. Toilet had issues. Breakfast had only a few meager options. I could go on. It got the job done but could have been much better.

It had so much potential, but just isn't maintained the way it should be. Bed sheets had multiple stains, shower temperature was workable but didn't at all match the dial - lots of trial and error. Toilet had issues. Breakfast had only a few meager options. I could go on. It got the job done but could have been much better.

Self serve. 2 starts hotel

WakeUP always provides, in line with what can be expected for this kind of a hotel. Front desk service is always great!

WakeUP always provides, in line with what can be expected for this kind of a hotel. Front desk service is always great!