Property was not as shown in pictures. Considerably worse. Faulty smoke alarm went off at midnight and three additional times. Mentioning it in the morning to the desk was met with indifference and offered nothing. She could have cared less.

Decent hotel - nice comfortable bed - convenient to everything.

Decent hotel - nice comfortable bed - convenient to everything.

Property was not as shown in pictures. Considerably worse. Faulty smoke alarm went off at midnight and three additional times. Mentioning it in the morning to the desk was met with indifference and offered nothing. She could have cared less.

I spent a week here with my wife and 4 year old daughter. Our first night was spent in one of their garden rooms. During a night of heavy rain, I discovered a mouse in our room at 1:30 am!!! The staff responded quickly and moved us to another room on an upper floor. The building for the overnight move, however, did not have an elevator so we had to lug all our luggage up a flight of stairs at 2 am. The following day they moved us to the main building, which has an elevator. A houseman helped us with our luggage, which we appreciated. All in all, we were not satisfied here. The staff was great, but the facility was not up to par.

I spent a week here with my wife and 4 year old daughter. Our first night was spent in one of their garden rooms. During a night of heavy rain, I discovered a mouse in our room at 1:30 am!!! The staff responded quickly and moved us to another room on an upper floor. The building for the overnight move, however, did not have an elevator so we had to lug all our luggage up a flight of stairs at 2 am. The following day they moved us to the main building, which has an elevator. A houseman helped us with our luggage, which we appreciated. All in all, we were not satisfied here. The staff was great, but the facility was not up to par.

The place is in need of a redo. Lots worn and needs replacing, painting, carpet, etc. Stayed on the lower level facing the pool. In the morning the workers in the hallway outside were laughing, and very loud. I understand why now. The laundry is there as are the employees lockers...loud. Avoid the lower level at all cocts. In the morning the front desk staff said there was coffee in the lobby... a crowd assembled and stood around with everyone saying the coffee was out and they were bringing more. We waited for a bit but decided to just go out and get our own coffee. When we came back 30 minutes later the same people were there shaking their head saying they were still waiting. You will be hard pressed to find a parking place on the grounds... we double parked to check in, then drove around for 40 minutes with no luck. Ended up parking 2 blocks away at Kamameha Hotel for 35 bucks a day, the Pacific 17 charges 25. They said they credited us the difference but gave us zero paperwork when we checked out so not even sure if they did. I really just wanted to get out of there asap. Check out at 11, we were gone but 915.

The place is in need of a redo. Lots worn and needs replacing, painting, carpet, etc. Stayed on the lower level facing the pool. In the morning the workers in the hallway outside were laughing, and very loud. I understand why now. The laundry is there as are the employees lockers...loud. Avoid the lower level at all cocts. In the morning the front desk staff said there was coffee in the lobby... a crowd assembled and stood around with everyone saying the coffee was out and they were bringing more. We waited for a bit but decided to just go out and get our own coffee. When we came back 30 minutes later the same people were there shaking their head saying they were still waiting. You will be hard pressed to find a parking place on the grounds... we double parked to check in, then drove around for 40 minutes with no luck. Ended up parking 2 blocks away at Kamameha Hotel for 35 bucks a day, the Pacific 17 charges 25. They said they credited us the difference but gave us zero paperwork when we checked out so not even sure if they did. I really just wanted to get out of there asap. Check out at 11, we were gone but 915.

They charge a resort fee and then also without telling you until you arrive charge you $25 to park in their own parking lot

They charge a resort fee and then also without telling you until you arrive charge you $25 to park in their own parking lot

Lovely hotel with helpful friendly staff, it’s in a good location close to the beach, restaurants and shops. There is no bar but they have coffee cart which is open mornings only. We stayed for 10 days during the Ironman event. Also they have laundry facilities which is free to use only had to buy washing powder.

Lovely hotel with helpful friendly staff, it’s in a good location close to the beach, restaurants and shops. There is no bar but they have coffee cart which is open mornings only. We stayed for 10 days during the Ironman event. Also they have laundry facilities which is free to use only had to buy washing powder.

Great location and amenities.

Great location and amenities.

It was decent. Not special at all. AC was broken and so noisy. Room was small and room cleaning never picked up trash. Front desk was friendly and there are many restaurants and cafes walkable.

It was decent. Not special at all. AC was broken and so noisy. Room was small and room cleaning never picked up trash. Front desk was friendly and there are many restaurants and cafes walkable.

It was the best location for the Ironman event. And the hotel was very comfortable and centrally located.

It was the best location for the Ironman event. And the hotel was very comfortable and centrally located.

This hotel stay was very good. Hotel is nice but older, renovation looks good. Great location. Good customer service. Small pool.

Absolutely love this place. Second time staying! The area is great, love the pool. Open air lobby. 10/10

This hotel stay was very good. Hotel is nice but older, renovation looks good. Great location. Good customer service. Small pool.

It was a decent stay for one night. Parking was a nightmare, as a gold member , not offered any of the supposed benefits. Had to tell the front desk that I was a gold member and was supposed to receive the $10 credit per room. She said, are you sure. Never offered room upgrade, the front seemed disinterested. Not a bad hotel, but inattentive staff. Pool closes very early. Room small.

It was a decent stay for one night. Parking was a nightmare, as a gold member , not offered any of the supposed benefits. Had to tell the front desk that I was a gold member and was supposed to receive the $10 credit per room. She said, are you sure. Never offered room upgrade, the front seemed disinterested. Not a bad hotel, but inattentive staff. Pool closes very early. Room small.

Close enough to town for walking to places. The only complaint is that the beds were not comfortable.

Close enough to town for walking to places. The only complaint is that the beds were not comfortable.

Enjoyed the morning yoga class!!

Enjoyed the morning yoga class!!

Very cool vibe here, will definitely go back. Great location, super clean, friendly staff

Very cool vibe here, will definitely go back. Great location, super clean, friendly staff

Good enough for one night. Parking was terrible, lots of other patrons double parked and even though we paid, we barely found a spot.

Good enough for one night. Parking was terrible, lots of other patrons double parked and even though we paid, we barely found a spot.

Very clean and updated since it was the Kona Seaside. A ceiling fan in the room would have been nice. The staff was friendly and helpful. The gate at the path leading to Alii was locked the entire time. It would have been convenient if it was open. The grounds were beautiful and well maintained.