Great location for Portsmouth. Friendly, efficient staff.

Great location for Portsmouth. Friendly, efficient staff.

Dear Angela, you don’t get to make the choice of putting someone in a poxy, less than single bed room rather than the double they PAID FOR because you think they’re travelling alone (which was an innocent booking mistake!). Any deposit that is held for 7 days even though we only stayed one night is ridiculous. What are you holding a deposit for when the place looks like it does? The door of the room had 3 locks, not including the pass card entry, and only 1 worked - which was the chain. Curtains don’t close fully either side, annoying for ground floor rooms, and are very stiff.

Dear Angela, you don’t get to make the choice of putting someone in a poxy, less than single bed room rather than the double they PAID FOR because you think they’re travelling alone (which was an innocent booking mistake!). Any deposit that is held for 7 days even though we only stayed one night is ridiculous. What are you holding a deposit for when the place looks like it does? The door of the room had 3 locks, not including the pass card entry, and only 1 worked - which was the chain. Curtains don’t close fully either side, annoying for ground floor rooms, and are very stiff.

It’s a 3 star stay but with 5 star cleanliness and service, lovely people and the room was big with a very clean comfortable bed, the decor was nice enough but a little rough around the edges, certainly why it’s a 3 star- fresh paint but not to the highest of standards, functional furniture but needs updating etc, I would stay there again.

It’s a 3 star stay but with 5 star cleanliness and service, lovely people and the room was big with a very clean comfortable bed, the decor was nice enough but a little rough around the edges, certainly why it’s a 3 star- fresh paint but not to the highest of standards, functional furniture but needs updating etc, I would stay there again.

I don’t like, very old design

I don’t like, very old design

Last minute request for an extra £20 deposit, Hole in the wall behind the bedroom door, Some black staining (maybe mould) on bathroom floor between tiles, Broken bedroom curtains, carpet lifting by the bedroom door, but mostly the extra deposit which I must get back.

Last minute request for an extra £20 deposit, Hole in the wall behind the bedroom door, Some black staining (maybe mould) on bathroom floor between tiles, Broken bedroom curtains, carpet lifting by the bedroom door, but mostly the extra deposit which I must get back.

Budget hotel. Clean rooms Friendly staff

Budget hotel. Clean rooms Friendly staff

Terrible

Terrible

Shocking customer service Hostel manager threatens guests and tries to lock you in your room at 11pm If you try to leave the room for a cigarette outside, he tells you that you have broken (HOTEL??) more like hostel policy and cannot continue your stay and will not refund the remainder of the stay

Shocking customer service Hostel manager threatens guests and tries to lock you in your room at 11pm If you try to leave the room for a cigarette outside, he tells you that you have broken (HOTEL??) more like hostel policy and cannot continue your stay and will not refund the remainder of the stay

It was better than i thought it would be. The room was big clean and tidy. The hotel could do with better decor and tidying up

It was better than i thought it would be. The room was big clean and tidy. The hotel could do with better decor and tidying up

Checking was a terrible experience. No card machine wanted bank tranfer which wasnt a great thing email about this came out 1hr after we checked in smelt of weed and damp .matteres on bed had seen better days very uncomfortable. Lots of different rooms which is fine but hallways cluttered with old furniture .hoovers .boxes just wasnt presentable at all

Checking was a terrible experience. No card machine wanted bank tranfer which wasnt a great thing email about this came out 1hr after we checked in smelt of weed and damp .matteres on bed had seen better days very uncomfortable. Lots of different rooms which is fine but hallways cluttered with old furniture .hoovers .boxes just wasnt presentable at all

The property is conveniently located to all things in Gosport. Our first night was ok as it was quiet but the next two were noisy due to thin wall between the units. Also, asked for a second key when checked in and never received it.

The property is conveniently located to all things in Gosport. Our first night was ok as it was quiet but the next two were noisy due to thin wall between the units. Also, asked for a second key when checked in and never received it.

Very friendly and did everything they can to facilitate my stay.

Very friendly and did everything they can to facilitate my stay.

No air conditioning, but functional and affordable

Perfect

Perfect

I just needed a place to sleep and this place was fine!

I just needed a place to sleep and this place was fine!

I have stayed hear a few times and never had a problem. great hotel in a great location. The one thing I would say that is negative is when staying in room 20 you could use a few shelfs in the bathroom to put some bits on rather than put it on the floor.

I have stayed hear a few times and never had a problem. great hotel in a great location. The one thing I would say that is negative is when staying in room 20 you could use a few shelfs in the bathroom to put some bits on rather than put it on the floor.

Not being able to have a shower after working hard all day and then being told it was because everyone in the hotel was showering at the same time. Really!!!!