**Location:** The hotel is quite far from JR station, at least a 15-20 minute walk. This is challenging, especially if you're carrying shopping bags. **Staff:** Unfortunately, the staff were not very friendly or helpful, except the ladies at the information desk. One rainy evening, I wanted to seek help to the male staff at reception to call a restaurant for availability, as it was a long walk (18 minutes) and raining . We want to check the status before going consider the weather was not good . When we went back to reception , staff nicely helped . Staffs at reception are not friendly as a whole . **Amenities:** The amenities were very limited; for instance, there was no shower cap provided . **Cleanliness:** Cleaning service was only available upon request, which was inconvenient. Overall, my experience at this hotel was average . Luckily there is hotel shuttle to airport .

**Location:** The hotel is quite far from JR station, at least a 15-20 minute walk. This is challenging, especially if you're carrying shopping bags. **Staff:** Unfortunately, the staff were not very friendly or helpful, except the ladies at the information desk. One rainy evening, I wanted to seek help to the male staff at reception to call a restaurant for availability, as it was a long walk (18 minutes) and raining . We want to check the status before going consider the weather was not good . When we went back to reception , staff nicely helped . Staffs at reception are not friendly as a whole . **Amenities:** The amenities were very limited; for instance, there was no shower cap provided . **Cleanliness:** Cleaning service was only available upon request, which was inconvenient. Overall, my experience at this hotel was average . Luckily there is hotel shuttle to airport .

Nice newish room. Large by today’s standards. Great value. Breakfast buffet downstairs was excellent!

Nice newish room. Large by today’s standards. Great value. Breakfast buffet downstairs was excellent!

Nice hotel. Good room size.

Nice hotel. Good room size.

Very accessible to all needs. Very clean, Friendly staff.

Front desk service was great. Rooms are small. But that is normal for Japan.

Very good service location

Very good service location

ROOM IS LARGER THAN MAIN HOTEL AND PRICE IS AFFORDABLE.

ROOM IS LARGER THAN MAIN HOTEL AND PRICE IS AFFORDABLE.

Liked the free shuttle to Taipei101 and the breakfast. Didn't like the toilet.

This hotel is about a 10 min walk from Shinjuku station, depending on where you exit. The staff is very polite and helpful. The room is quite spacious for Tokyo. It is a decent option for the price paid.

This hotel is about a 10 min walk from Shinjuku station, depending on where you exit. The staff is very polite and helpful. The room is quite spacious for Tokyo. It is a decent option for the price paid.

I chose this hotel for the price but I was happily surprised by the quality of my stay. Clean. Conveniently close to Shinjuku (I discovered the underground passageway to the station on my last day). Relatively spacious room. Washington checked all of my boxes. Two thumbs up.

I chose this hotel for the price but I was happily surprised by the quality of my stay. Clean. Conveniently close to Shinjuku (I discovered the underground passageway to the station on my last day). Relatively spacious room. Washington checked all of my boxes. Two thumbs up.

Small window, need to be remodeled, but very well located

Small window, need to be remodeled, but very well located

Front desk personnel was very nice. The room was smaller than we thought but I guess that is a typical size in Tokyo. Wish there were power outlets by the bed's headboard. The view from the Manhattan Table was spectacular. Food was decent but the view makes the entire experience special.

Front desk personnel was very nice. The room was smaller than we thought but I guess that is a typical size in Tokyo. Wish there were power outlets by the bed's headboard. The view from the Manhattan Table was spectacular. Food was decent but the view makes the entire experience special.

Pleasantly surprised at the elegant feel. The rooms were small compared to US standards with tight space to open luggage but was expected and overall had a great stay. Very walkable to Shinjuku station and a lot of shopping and dining options nearby including various convenience stores

Pleasantly surprised at the elegant feel. The rooms were small compared to US standards with tight space to open luggage but was expected and overall had a great stay. Very walkable to Shinjuku station and a lot of shopping and dining options nearby including various convenience stores

Great place to stay

Great place to stay

A short hop from train and bus station and all Shinjuku has to offer

A short hop from train and bus station and all Shinjuku has to offer

The central Shinjuku location of the Washington can't really be beat. It's only a few minutes walk from one of the biggest train stations in Tokyo and many stores and restaurants. However, the rooms were a bit small and not as nicely appointed as some of the other hotels on our trip at the same price. And the location of the annex building in the middle of the plaza meant we had to go through a bit of a maze anytime we wanted to get to our rooms. Laundry onsite and many combinis and restaurants in the complex meant we were never left wanting for anything. We used the luggage forwarding service and the staff were very helpful in getting everything put together for us and our luggage all arrived at our next hotel without issue.

The central Shinjuku location of the Washington can't really be beat. It's only a few minutes walk from one of the biggest train stations in Tokyo and many stores and restaurants. However, the rooms were a bit small and not as nicely appointed as some of the other hotels on our trip at the same price. And the location of the annex building in the middle of the plaza meant we had to go through a bit of a maze anytime we wanted to get to our rooms. Laundry onsite and many combinis and restaurants in the complex meant we were never left wanting for anything. We used the luggage forwarding service and the staff were very helpful in getting everything put together for us and our luggage all arrived at our next hotel without issue.

Room needs better ventilation too stuffy and hot! No AC

Room needs better ventilation too stuffy and hot! No AC

New and clean. A bit of a walk from the train station.