Nice

Everything was perfect but i had stayed in many hotels i didnt like the food options they offer in there breakfast and dinner

Everything was perfect but i had stayed in many hotels i didnt like the food options they offer in there breakfast and dinner

As a service - it was very poor. I had deliveries made to the hotel and on 3 occasions, the staff denied it and later found out but it meant 3 one hour stressful sessions. i got a sorry but it still repeated. The rooms were not properly cleaned or serviced when i was away. i paid the bill at the beginning and only to be told when i was leaving that the receptionist got it wrong and it was underpaid.

poor room service, furniture not equipped to cater for a weeks stay - ok for a one day trip, got charged 20% of meal for having half a toast as i was ill. only interested in your money and not service. Receptionists and staff are poorly trained who did not do a good service - were totally dependent on the managers

As a service - it was very poor. I had deliveries made to the hotel and on 3 occasions, the staff denied it and later found out but it meant 3 one hour stressful sessions. i got a sorry but it still repeated. The rooms were not properly cleaned or serviced when i was away. i paid the bill at the beginning and only to be told when i was leaving that the receptionist got it wrong and it was underpaid.

poor room service, furniture not equipped to cater for a weeks stay - ok for a one day trip, got charged 20% of meal for having half a toast as i was ill. only interested in your money and not service. Receptionists and staff are poorly trained who did not do a good service - were totally dependent on the managers

Convenience

Convenience

Amazing staff and had a wonderful stay.

Amazing staff and had a wonderful stay.

Very clean and modern, good breakfast

Very clean and modern, good breakfast

Good clean rooms

Good clean rooms

Disappointed with misinformation being provided.

Disappointed with misinformation being provided.

Staff was very welcoming and helpful. Very close to restaurants and shopping area.

Staff was very welcoming and helpful. Very close to restaurants and shopping area.

It was very comforting stay at the hotel.. Staff and customer service is great!!! Khushbu, Shadan, Stephen & Manish were very helpful and courteous. Check in and check out was smoothly done by Vikas and Taruna

It was very comforting stay at the hotel.. Staff and customer service is great!!! Khushbu, Shadan, Stephen & Manish were very helpful and courteous. Check in and check out was smoothly done by Vikas and Taruna

The hotel was incredibly loud with TV's in the restaurant and loud music in the lobby, restaurant and terrace. It was not like being in India at all. You might as well have been in some American city!

The hotel was incredibly loud with TV's in the restaurant and loud music in the lobby, restaurant and terrace. It was not like being in India at all. You might as well have been in some American city!

Clean and neat room

Clean and neat room

Was surprised by one thing . When one orders room service one has pay there and then in one’s room. Can’t sign so it get added to your final bill. Never expected or experienced ever before in 5 star rated hotel.

Was surprised by one thing . When one orders room service one has pay there and then in one’s room. Can’t sign so it get added to your final bill. Never expected or experienced ever before in 5 star rated hotel.

Good place, keep it up

Good place, keep it up

We booked this hotel for 3 nights through Expedia and arrived from United States. We arrived in the night and the room allocated to us was good. But when we touched the bedding, we were shocked after paying USD 120 per night. The bedsheet, pillows were full of stains. Also towels in washroom was very old and low quality. After request they changed everything. On positive side all the staff members were really helpful and very nice. On 3rd night of booking a lot of noise was coming in corridor, we request to check and advise if they consider other guests also staying in hotel. But hotel staff was unable to stop that and later in midnight they changed the room. In summary it was not a very comfortable after paying a lot of money. Only thing we found good a very polite, nice and helpful staff specially at the main entrance and breakfast area.

We booked this hotel for 3 nights through Expedia and arrived from United States. We arrived in the night and the room allocated to us was good. But when we touched the bedding, we were shocked after paying USD 120 per night. The bedsheet, pillows were full of stains. Also towels in washroom was very old and low quality. After request they changed everything. On positive side all the staff members were really helpful and very nice. On 3rd night of booking a lot of noise was coming in corridor, we request to check and advise if they consider other guests also staying in hotel. But hotel staff was unable to stop that and later in midnight they changed the room. In summary it was not a very comfortable after paying a lot of money. Only thing we found good a very polite, nice and helpful staff specially at the main entrance and breakfast area.

Front office staff too good