Nice hotel good service

Rooms are tired and dated. All inclusive does not include name brand alcoholic drinks or cocktails. Half of the machines in the childrens arcade were out of order. Table tennis equipment was faulty. A man using a hotel key card entered my room when only my 15 year old daughter was in the room claiming that he was meant to be staying in the room, yet he had no luggage, questioned my daughter about if she was staying alone in the room. When i reported it to reception and insisted on moving rooms it took them 3 hours to change my room. Even though i pointed out that the room next door was available. Hallways are very noisy, people drinking by the pool well after midnight were very noisy, no hotel staff monitoring the situation and asking them to move on as they arent supposed to be there drinking after the bar closes at 18:30. People from neighbouring rooms on their balconies shouting and playing music at 1:30 in the morning, I contacted reception to ask them to do something about it, the following morning a noise complaint notice addressed to my room was slipped under my door instead of the room creating the noise. 5 of our group of 12 got food posioning. The pharmacy I went to across the road told me that i was one of many people that had come in for sickness and diarrhea medication over the last 2 days. On site photographers take a lot of time with you, when you come to purchase photos they are ridiculously expensive. €57 for 7 photos on a usb stick.

Rooms are tired and dated. All inclusive does not include name brand alcoholic drinks or cocktails. Half of the machines in the childrens arcade were out of order. Table tennis equipment was faulty. A man using a hotel key card entered my room when only my 15 year old daughter was in the room claiming that he was meant to be staying in the room, yet he had no luggage, questioned my daughter about if she was staying alone in the room. When i reported it to reception and insisted on moving rooms it took them 3 hours to change my room. Even though i pointed out that the room next door was available. Hallways are very noisy, people drinking by the pool well after midnight were very noisy, no hotel staff monitoring the situation and asking them to move on as they arent supposed to be there drinking after the bar closes at 18:30. People from neighbouring rooms on their balconies shouting and playing music at 1:30 in the morning, I contacted reception to ask them to do something about it, the following morning a noise complaint notice addressed to my room was slipped under my door instead of the room creating the noise. 5 of our group of 12 got food posioning. The pharmacy I went to across the road told me that i was one of many people that had come in for sickness and diarrhea medication over the last 2 days. On site photographers take a lot of time with you, when you come to purchase photos they are ridiculously expensive. €57 for 7 photos on a usb stick.

super clean and great value for money, not too busy and nice heated pool. best spot was the bar and mini-pool on the top. Food similar each day, but good and does not taste the same (often in all incl I found they used the same oil or something). Great Paella and sea food, great crisp pizza. beer delicious, all incl cocktails out of a machine and too sweet (did not like at all). Unfortunately no views onto the sea from anywhere in the hotel.

super clean and great value for money, not too busy and nice heated pool. best spot was the bar and mini-pool on the top. Food similar each day, but good and does not taste the same (often in all incl I found they used the same oil or something). Great Paella and sea food, great crisp pizza. beer delicious, all incl cocktails out of a machine and too sweet (did not like at all). Unfortunately no views onto the sea from anywhere in the hotel.

Bathroom not clean around pool area not clean bedrooms floor not clean towels like bath mats

Bathroom not clean around pool area not clean bedrooms floor not clean towels like bath mats

Nice hotel, many rooms but well organised. Very friendly personnel. Variation in the food. Only remark: thin walls, as soon the child next door was awake, we were too.

Nice hotel, many rooms but well organised. Very friendly personnel. Variation in the food. Only remark: thin walls, as soon the child next door was awake, we were too.

Massive hotel with several pools. One was heated and most popular. Great facilities including gym and archade with games for kids. I had a very large room, looked more like an apartment (minus the kitchen). The only let down was the food. A bit hit and miss.

Massive hotel with several pools. One was heated and most popular. Great facilities including gym and archade with games for kids. I had a very large room, looked more like an apartment (minus the kitchen). The only let down was the food. A bit hit and miss.

very satisfied with this hotel in general. the entertainers make my children happy, especially José, a big thank you! small negative point the food and having to pay for mineral water…

very satisfied with this hotel in general. the entertainers make my children happy, especially José, a big thank you! small negative point the food and having to pay for mineral water…

ok

ok

This hotel is fabulous. Great facilities with lots of pools on 2 levels to suit everyone. Dining room is large but even though it is busy, it was well run & organised. It was always immaculately clean with quality food & plentiful & well presented. Staff were polite & although there were always visible, they kept a low profile & didn’t spoil people's holiday with 'silly rules'. Great location with a 5 minute walk to the beach & shops & bars nearby There was nothing I didn't like about this hotel although some days the room towel were a bit thin & smaller when changed but this wouldn't stop me returning in the future

This hotel is fabulous. Great facilities with lots of pools on 2 levels to suit everyone. Dining room is large but even though it is busy, it was well run & organised. It was always immaculately clean with quality food & plentiful & well presented. Staff were polite & although there were always visible, they kept a low profile & didn’t spoil people's holiday with 'silly rules'. Great location with a 5 minute walk to the beach & shops & bars nearby There was nothing I didn't like about this hotel although some days the room towel were a bit thin & smaller when changed but this wouldn't stop me returning in the future

Really enjoyed my stay until the last day when the cleaner started banging on the door at 9am when check out wasn't until 12 so that spoilt and enjoyable stay as she wasn't having it telling me I had to leave

Really enjoyed my stay until the last day when the cleaner started banging on the door at 9am when check out wasn't until 12 so that spoilt and enjoyable stay as she wasn't having it telling me I had to leave

overall we enjoyed a lovely relaxing 2 weeks here. It's a very large complex that is well apportioned so you never fell too crowded. There's plenty of space for everyone and no part gets too noisy or crowded. Food selection is broad and there's something for everyone at all meals, but I would say that at times the quality, presentation, and temperature of dishes could be improved upon with a little more effort. We opted for an All-inclusive package and the most disappointing part was the quality of the drinks - the wine on offer is awful (and as the cost of upgrades to reasonable standard offerings is not expensive, I don't understand why it's not given to All-inclusive as a step-up offering relative to other packages? Cocktails and some other drinks on the package were also really poor quality (who expects machine dispensed sugary cocktails on an All-inclusive package?). All the staff throughout are wonderful, lovely, caring and friendly people - well done all! Rooms are spacious enough - walls between rooms are only stud partition so you'll hear everything next door! We had quiet neighbours on this visit., so not an issue It's a good location for those that enjoy walking the sea front promenade, or the shopping malls, etc. All-in-all really good, but I wouldn't pay the extra for All-inclusive again.

overall we enjoyed a lovely relaxing 2 weeks here. It's a very large complex that is well apportioned so you never fell too crowded. There's plenty of space for everyone and no part gets too noisy or crowded. Food selection is broad and there's something for everyone at all meals, but I would say that at times the quality, presentation, and temperature of dishes could be improved upon with a little more effort. We opted for an All-inclusive package and the most disappointing part was the quality of the drinks - the wine on offer is awful (and as the cost of upgrades to reasonable standard offerings is not expensive, I don't understand why it's not given to All-inclusive as a step-up offering relative to other packages? Cocktails and some other drinks on the package were also really poor quality (who expects machine dispensed sugary cocktails on an All-inclusive package?). All the staff throughout are wonderful, lovely, caring and friendly people - well done all! Rooms are spacious enough - walls between rooms are only stud partition so you'll hear everything next door! We had quiet neighbours on this visit., so not an issue It's a good location for those that enjoy walking the sea front promenade, or the shopping malls, etc. All-in-all really good, but I wouldn't pay the extra for All-inclusive again.

The hotel itself is very well situated and very clean…fortunately we only book for breakfast!!!! On our arrival it was late in the evening so we decided to eat our main meal in the restaurant!!!! Being a 30 year professional chef I can only class all of the food as poor!!!!

The hotel itself is very well situated and very clean…fortunately we only book for breakfast!!!! On our arrival it was late in the evening so we decided to eat our main meal in the restaurant!!!! Being a 30 year professional chef I can only class all of the food as poor!!!!

This hotel is in a great location! Not sure what makes it have the high star rating of a 4 though. I tend to book hotels based on there star rating and not the price as it usually gives you a good indication of what sort of hotel you will be staying at. The rooms seem very outdated and certain parts of the hotel also seem a little run down. It does have real potential to be a great hotel though. I just think I had an idea of what a 4 star hotel was… but this wasn’t that. (In my opinion) I usually stay at the Princess Hotel just down the road but it was fully booked when I booked my trip at short notice, that hotel is also a 4 star but completely different in standard. The one thing I will say though, the staff were so friendly and lovely!

This hotel is in a great location! Not sure what makes it have the high star rating of a 4 though. I tend to book hotels based on there star rating and not the price as it usually gives you a good indication of what sort of hotel you will be staying at. The rooms seem very outdated and certain parts of the hotel also seem a little run down. It does have real potential to be a great hotel though. I just think I had an idea of what a 4 star hotel was… but this wasn’t that. (In my opinion) I usually stay at the Princess Hotel just down the road but it was fully booked when I booked my trip at short notice, that hotel is also a 4 star but completely different in standard. The one thing I will say though, the staff were so friendly and lovely!

Well situated close to shops and beach, hotel has plenty of options for food and drink. House cocktails are very watery and not mixed very well, but you can have premium cocktails for about €3 extra if all inclusive which was a little disappointing, the pool and table tennis was also expensive. Food was great, and staff were amazing. Definitely recommend this hotel.

Well situated close to shops and beach, hotel has plenty of options for food and drink. House cocktails are very watery and not mixed very well, but you can have premium cocktails for about €3 extra if all inclusive which was a little disappointing, the pool and table tennis was also expensive. Food was great, and staff were amazing. Definitely recommend this hotel.

Considering the size of this hotel, it seems to work seamlessly. We didn’t eat there. Every cheery, helpful staff.

Considering the size of this hotel, it seems to work seamlessly. We didn’t eat there. Every cheery, helpful staff.

Great hotel. Clean, efficient and excellent location. Staff were friendly and helpful. Only issue was ver thin walls between the room

Great hotel. Clean, efficient and excellent location. Staff were friendly and helpful. Only issue was ver thin walls between the room

This hotel is definitely not 4 star it would be an acceptable 3* on arrival the toilet was coated in pubic hair, it was dealt with but extremely unpleasant have photos but not able to submit. The hotel is tires mirrors cracked mould in bathrooms