I was very much disappointed. During my previous stays the hotel was run by Choice Hotels. This is no longer the case and seems to be a private company now. Attention to details were not there like they used to be. 1) Had a one cup coffee pot in the room. Was supplied with a four cup packet of coffee. I asked at the front desk if I could get one cup packets. All they had were the four cup packets and was told to run them through the brewing process several times. I tried that but after the first brew the grounds were soaked and water would not run through them. Instead the hot steaming water shot out of the brewer all over the place including on me. Very unsafe. 2) The only functional ice machine that could be found was on the first floor down the hall from the lobby. The one near my room was marked "out of order". It was ridiculous to have to take a five minute walk carrying a very small ice bucket. It wasn't worth the walk. 3) One of the things that I always enjoyed when staying here in the past was the breakfast buffet. It was so good that locals would also come in to enjoy the buffet. This trip, no buffet and not many customers. These things alone show me how much less this hotel caters to it's customers and I know the next time I stay in the Dells area I will be staying somewhere else.

I was very much disappointed. During my previous stays the hotel was run by Choice Hotels. This is no longer the case and seems to be a private company now. Attention to details were not there like they used to be. 1) Had a one cup coffee pot in the room. Was supplied with a four cup packet of coffee. I asked at the front desk if I could get one cup packets. All they had were the four cup packets and was told to run them through the brewing process several times. I tried that but after the first brew the grounds were soaked and water would not run through them. Instead the hot steaming water shot out of the brewer all over the place including on me. Very unsafe. 2) The only functional ice machine that could be found was on the first floor down the hall from the lobby. The one near my room was marked "out of order". It was ridiculous to have to take a five minute walk carrying a very small ice bucket. It wasn't worth the walk. 3) One of the things that I always enjoyed when staying here in the past was the breakfast buffet. It was so good that locals would also come in to enjoy the buffet. This trip, no buffet and not many customers. These things alone show me how much less this hotel caters to it's customers and I know the next time I stay in the Dells area I will be staying somewhere else.

Great last minute room we had to book super clean with a whole fridge and sink.

Great last minute room we had to book super clean with a whole fridge and sink.

This is my second time here and I love it. Very nice, friendly and quiet.

It was fine

First time and it was great, very quiet at night great service and friendly people!

First time and it was great, very quiet at night great service and friendly people!

Close to the event we went to

Rooms were nice, bed was comfortable. We asked for a quiet area for stay and received it.

Good for adults but best for kids. Clean and super convenient places. Love it

Clean,affordable,Restaurant on-site

It was a very pleasant stay

They had a wedding booked on Sunday night. Night two of our stay. Not only could we not access the pool without walking all the way around the outside of the hotel, unless we wanted to walk right thru the wedding, we could hear the music and partying all night long. The front desk staff was very rude on two occasions. I will never book another stay here again. We had found a couple coupons locally to use for breakfast there and they no longer accepted them because they are under new owners. None of this was communicated before hand. Had I known there was a wedding I wouldn’t have booked it for my family to stay in. I have 3 young children who were up extremely late due to the noise

The listing for this property probably mentioned that no maid service is provided, but I obviously missed it. Having COPD and paying for a three night stay just didn't work for us, so we left after two nights. The room was fine the first day but became very damp and musty, which affected my breathing. Lesson learned and I will know to check this in the future.

A little out dated, but very clean and staff were very helpful, and friendly.

Everything was good , the only thing was our room had a humidity smell but everything else was great !

Good service

Excellent option for family trip

Our toilet flooded all over the floor everytime you flushed it. Bed were ok but woke up sore. The pools were very cloudy water like they need to be cleaned.

Our toilet flooded all over the floor everytime you flushed it. Bed were ok but woke up sore. The pools were very cloudy water like they need to be cleaned.

It was nice

We loved the indoor/outdoor waterpark for the kids. The hotel in itself is a bit outdated but honestly I don't care about that. We had plenty of room in our family suite for 5. Would stay again!

It was nice

Nice but slides were closed

Nice but slides were closed

it is awsome place if they can make all pool equipments work ing well.

Everything about the place was great but the beds were hard as a rock. Not comfortable at all.

it is awsome place if they can make all pool equipments work ing well.

It 2min from a shopping center

Everything about the place was great but the beds were hard as a rock. Not comfortable at all.

It 2min from a shopping center