No place to get a cup of coffee at the resort, not even in the room

The cable was not working properly so we had only a few channels some of the time. We had to ask for clean towels each day, sometimes more than once. It was advertised as having shampoo/soap/lotion. We had to ask for these items. The maintenance man who serves as the evening room service, offered for us to speak to a manager as our room was not set up as it should have been. Suddenly the manager had gone home, but I could speak with someone in the morning. In the morning that manager wasn't available but would call me. On our last day I asked why the manager hadn't called me and the rude lady at the front desk said they were too busy and would get with me sometime??!!! Still haven't heard from them, that was 2 weeks ago

The cable was not working properly so we had only a few channels some of the time. We had to ask for clean towels each day, sometimes more than once. It was advertised as having shampoo/soap/lotion. We had to ask for these items. The maintenance man who serves as the evening room service, offered for us to speak to a manager as our room was not set up as it should have been. Suddenly the manager had gone home, but I could speak with someone in the morning. In the morning that manager wasn't available but would call me. On our last day I asked why the manager hadn't called me and the rude lady at the front desk said they were too busy and would get with me sometime??!!! Still haven't heard from them, that was 2 weeks ago

Hotel for family's with young children. comfortable beds and friendly staff... But outdoor property dirty and not very well maintained. No late night activities at the resort or near by and extremely noisy starting in the early morning and going all day.

Hotel for family's with young children. comfortable beds and friendly staff... But outdoor property dirty and not very well maintained. No late night activities at the resort or near by and extremely noisy starting in the early morning and going all day.

Water park is not open 9am-9pm as it’s stated on here. Only for the weekends the other days 4-9pm. The staff is very unfriendly, tired, uninterested. There is no breakfast during the week. The hotel is run down trash and stains in the hallways. I had to console my kid and explain how some businesses use dishonesty to take the money they do not deserve to earn! Really! Awful experience overall.

Water park is not open 9am-9pm as it’s stated on here. Only for the weekends the other days 4-9pm. The staff is very unfriendly, tired, uninterested. There is no breakfast during the week. The hotel is run down trash and stains in the hallways. I had to console my kid and explain how some businesses use dishonesty to take the money they do not deserve to earn! Really! Awful experience overall.

Way too many hidden costs. Website claimed golf was free, that was a lie. S'mores and story time? Charged extra. Arcade? Expensive. Definitely plan on spending significant more than what you planned on.

Way too many hidden costs. Website claimed golf was free, that was a lie. S'mores and story time? Charged extra. Arcade? Expensive. Definitely plan on spending significant more than what you planned on.

Our visit was disappointing. No one told us that everything would be closed for most of our stay. The room was abysmal. No peep hole in the door. The nightstand light was too small for anything. Our microwave worked but didn't rotate. No towel rack at the sink. Toilet seat needed replacing. The couch in our room looked like it came from a homeless shelter. TV way too small. The room was so poorly lit the place felt like a cave. The remote power button didn't work and we had to unplug the TV. The patio deck rail was completely rotten away and we could have pushed it over. Too dangerous for small children or ones who don't listen not to touch. Our check-in and check-out were poor - the staff members barely spoke or even looked at us and I doubt they cared at all about us even being there. We had already stayed at four other properties on our road trip before getting to this one, and this was easily and far away the worst of them. We had high hopes about being able to bring our grandchildren here for a later trip, but that won't happen now. Save your money, or at least be sure to ask about what is operating at the time of your visit before you reserve. "Resort" in their name is very loosely used.

Our visit was disappointing. No one told us that everything would be closed for most of our stay. The room was abysmal. No peep hole in the door. The nightstand light was too small for anything. Our microwave worked but didn't rotate. No towel rack at the sink. Toilet seat needed replacing. The couch in our room looked like it came from a homeless shelter. TV way too small. The room was so poorly lit the place felt like a cave. The remote power button didn't work and we had to unplug the TV. The patio deck rail was completely rotten away and we could have pushed it over. Too dangerous for small children or ones who don't listen not to touch. Our check-in and check-out were poor - the staff members barely spoke or even looked at us and I doubt they cared at all about us even being there. We had already stayed at four other properties on our road trip before getting to this one, and this was easily and far away the worst of them. We had high hopes about being able to bring our grandchildren here for a later trip, but that won't happen now. Save your money, or at least be sure to ask about what is operating at the time of your visit before you reserve. "Resort" in their name is very loosely used.

Unhappy with the fact that most of the amenities were closed for most of our stay. Front desk was unsure of many of our questions

Unhappy with the fact that most of the amenities were closed for most of our stay. Front desk was unsure of many of our questions

The website is misleading stating the water park is open all day. Half of it is shutdown (the best part of it, slides, bucket, and lazy river flow) until 4pm…also! The life guards decided to shutdown a yellow slide just cause the kids were “breaking the rules,” instead of them actually doing their job. The sheets seemed clean but the bed itself had lots of stains. Water pressure for showers were so low and our tub didn’t drain until an hour later. The food was pretty decent, and I liked that you could order a pizza to the pool. Community areas were all well kept. Just wish they had the water park area open entirely all day cause that’s the entire reason we booked here.

The website is misleading stating the water park is open all day. Half of it is shutdown (the best part of it, slides, bucket, and lazy river flow) until 4pm…also! The life guards decided to shutdown a yellow slide just cause the kids were “breaking the rules,” instead of them actually doing their job. The sheets seemed clean but the bed itself had lots of stains. Water pressure for showers were so low and our tub didn’t drain until an hour later. The food was pretty decent, and I liked that you could order a pizza to the pool. Community areas were all well kept. Just wish they had the water park area open entirely all day cause that’s the entire reason we booked here.

No coffee in room and Wery poor Wi-fi internet signal in the room No coffee around the office But you can buy coffee in small hotel bar $5 small coffee

No coffee in room and Wery poor Wi-fi internet signal in the room No coffee around the office But you can buy coffee in small hotel bar $5 small coffee

It’s a good place to take the kids for a small getaway. 2nd time coming, definitely will be back.

It’s a good place to take the kids for a small getaway. 2nd time coming, definitely will be back.

Excellent reception, registration. Excellent rooms, equipment. The location is super. The water park makes adults look younger.

the water park on the resort i didn't like most of the activities were turn off.

They need to update there Information online water park is close Mondays and Tuesday had I know I wouldn’t have come.

Had a nice time

The location is great , the actual hotel & waterpark area is great . But the pool closes at 9 pm and the restaurant stops seating people at 8:30 so you can’t go sit & eat after the pool. The arcade staff & guy at front desk were really rude . Also when I booked I was dealing with a knee injury. I asked if possible to get a room close to the elevator. I have been here several times & never had a problem. The hotel was not crowded at all & they actually gave me the furthest room possible , literally the top floor & room furthest away from the elevator. Room 323 out of 325 rooms . It seems like it was done intentionally

Good times!

We definitely would stay again. Definitely needs some landscaping attention.

Really enjoyed this place have stayed here before. BUT the carpet in the room was very very dirty. First night we were there our feet got filthy dirty. We had to keep our shoes on.

Very nice room and a great stay for 1 night while we explored Starved Rock. Super close drive to the trails! The jacuzzi in room was amazing. The water park is definitely for kids, and the wave pool wasnt operating and neither were the slides. But the lazy river and hot tub were nice! We had a lot of fun in the arcade too.

Decent, quiet and clean family resort.

STAFF WAS KIND! KIDS HAD FUN

The room felt dirty. The table in the room was falling apart. There was an awful smell in the room as well. It was like they just didn’t care. Everything except the bar closed at 9p. No room service.I’m still waiting for me refund because we opted not to stay the whole weekend because I just didn’t feel like it was worth the money we spent.

The room felt dirty. The table in the room was falling apart. There was an awful smell in the room as well. It was like they just didn’t care. Everything except the bar closed at 9p. No room service.I’m still waiting for me refund because we opted not to stay the whole weekend because I just didn’t feel like it was worth the money we spent.