Check in was at 3pm and could not check in before yet only 1 member of staff on reception at 3pm and therefore a delay in checking in due to queue. Nice room, although the sea view room did not have a balcony as anticipated. Bathroom was clean with lovely toiletries but shower a little small and did not drain well causing us to flood the room on first use. Superb buffet breakfast. Plenty of bars and restaurants within walking distance. Rock beach with opportunity to swim opposite hotel. Pool small with limited loungers but did not cause issue whilst we were there. On bus route to Valletta with frequent buses.

Perfect for our first time in Malta!

Many services nearby and bus stops nearby

Many services nearby and bus stops nearby

We recently stayed at the Diplomat on a last minute booking through Expedia. Ultimately, we chose this hotel based on its 4 star rating assuming that we would be comfortable for our short and busy stay. We had also considered the Barcelo. My experience and expectations of a 4 star hotel were not met in this hotel. We booked a standard room and our first room had what I presume to be black mold in the bathroom on the door and ceiling tile and mildew on the windows. As a result it smelled bad. The baseboards were missing pieces and dirty, walls had spots and stains in places, and the furniture was old and in disrepair. I made a complaint to the hotel and the next morning to Expedia. I had paid the hotel in full and felt hostage unless they refunded and allowed us to switch properties. The hotels staff did reply to our complaint via email and the front desk greeted us when we returned form a day out. They were eager to help us by switching rooms. The first room I was shown on the same floor also had an issue with moisture and mold in the bathroom. They then showed us another room that while still not meeting my expectation of 4 star was an improvement over the other two. The staff was respectful and helpful throughout this process. They offered to help us move and seemed to understand that the issues I had with the hotel were nothing they could change. The 3 rooms I saw were on par with a Days inn. I expected quality like Marriott, Embassy, or Hyatt which is not accurate

We recently stayed at the Diplomat on a last minute booking through Expedia. Ultimately, we chose this hotel based on its 4 star rating assuming that we would be comfortable for our short and busy stay. We had also considered the Barcelo. My experience and expectations of a 4 star hotel were not met in this hotel. We booked a standard room and our first room had what I presume to be black mold in the bathroom on the door and ceiling tile and mildew on the windows. As a result it smelled bad. The baseboards were missing pieces and dirty, walls had spots and stains in places, and the furniture was old and in disrepair. I made a complaint to the hotel and the next morning to Expedia. I had paid the hotel in full and felt hostage unless they refunded and allowed us to switch properties. The hotels staff did reply to our complaint via email and the front desk greeted us when we returned form a day out. They were eager to help us by switching rooms. The first room I was shown on the same floor also had an issue with moisture and mold in the bathroom. They then showed us another room that while still not meeting my expectation of 4 star was an improvement over the other two. The staff was respectful and helpful throughout this process. They offered to help us move and seemed to understand that the issues I had with the hotel were nothing they could change. The 3 rooms I saw were on par with a Days inn. I expected quality like Marriott, Embassy, or Hyatt which is not accurate

Service was amazing, food and breakfast was good

Service was amazing, food and breakfast was good

Location is convenient Around 3mins walk to bus stop. Or you can reach Sliema Ferry Pier by 20mins walk The room was clean but the facilities were old. Only found one plug to use and the USB port was not working. The toilet was clean but the towel had some stains on it. The staff were nice and breakfast was quite good. Overall experience was good.

Location is convenient Around 3mins walk to bus stop. Or you can reach Sliema Ferry Pier by 20mins walk The room was clean but the facilities were old. Only found one plug to use and the USB port was not working. The toilet was clean but the towel had some stains on it. The staff were nice and breakfast was quite good. Overall experience was good.

Excellent place to stay.

Excellent place to stay.

Great location. Comfortable room. Broad choice at breakfast. Friendly staff and easy access to local attractions and facilities by foot, bus or ferry. Will visit again, hopefully soon 😄

Great location. Comfortable room. Broad choice at breakfast. Friendly staff and easy access to local attractions and facilities by foot, bus or ferry. Will visit again, hopefully soon 😄

Every employee at this hotel, they were excellent. I will recommend this hotel anytime thank you for Grooming this kind of people in your business.

Every employee at this hotel, they were excellent. I will recommend this hotel anytime thank you for Grooming this kind of people in your business.

Hot buffet Breakfast would be cold warm due to not being kept hot on the Bain marie servery. Noise was due to building works being carried out directly outside. All staff were polite and courteous but the front of house manager i forget their names (sorry) one was Male and female who were very warm, friendly but also helpful with practical issues about timeframes, access to facilities and concern of taxi arriving which in the end did without a problem but they offered up alternative solution just in case. So thankyou to all the staff who made the stay enjoyable, they have such a lovely beautiful and blessed country.

Property was really nice and comfortable. Staff were very pleasant and helpful. Breakfast was tasty. Wine and nibbles evenings were an added bonus. Walking along the promenade opposite was great. Travel representative at the hotel was especially helpful. Great stay overall.

Property was really nice and comfortable. Staff were very pleasant and helpful. Breakfast was tasty. Wine and nibbles evenings were an added bonus. Walking along the promenade opposite was great. Travel representative at the hotel was especially helpful. Great stay overall.

Good location, comfortable room, breakfast quite good. Reasonable price.

Good location, comfortable room, breakfast quite good. Reasonable price.

Lovely hotel in a great location. The staff were all super friendly and helpful and the facilities couldn't be faulted. The bed was a little on the hard side for our liking but that is just personal taste. We would definitely stay here again.

Lovely hotel in a great location. The staff were all super friendly and helpful and the facilities couldn't be faulted. The bed was a little on the hard side for our liking but that is just personal taste. We would definitely stay here again.

Great hotel right on Tower Road with an amazing sea view and on bus routes too. Room was spacious. Breakfast choice and restaurant excellent, along with the hotel bar. Staff really helpful too - arranged taxi to airport and helped with a sightseeing tour. Thoroughly recommend this hotel.

Good breakfast Difficult parking

Good breakfast Difficult parking

Nice hotel in a good location. Big room and bathroom. The breakfast is great, a lot of choices.

Nice hotel in a good location. Big room and bathroom. The breakfast is great, a lot of choices.

Room's bathroom was definitely lower standard, staff does not speak English well. Yet great communication with town, buses just minutes away from the Hotel.

Room's bathroom was definitely lower standard, staff does not speak English well. Yet great communication with town, buses just minutes away from the Hotel.

On the whole, the stay was good. However, when you are booking a 4* hotel you'd expect a little more than what the Diplomat has to offer.

On the whole, the stay was good. However, when you are booking a 4* hotel you'd expect a little more than what the Diplomat has to offer.