Great hotel in Cala d’Or. Great location for exploring the region. The kids loved it, would go back!

Great hotel in Cala d’Or. Great location for exploring the region. The kids loved it, would go back!

From talking to many people around the pool this hotel used to be excellent. By the sounds of it there has been a management or ownership change which is undoing a reputation built up over the years. We spoke to one family who had been here 22 times in the last 15 years. This would be their last. Firstly the good - a well laid out hotel with nice pools in a decent location. However, all that is lost when you can’t have a morning or evening swim, and the bar is empty and lacking atmosphere every evening despite the efforts of a singer, thanks to exorbitant drinks prices and the more inviting options elsewhere. Inconsistently applied pool rules ruin the fun in what is a family hotel, with diving and huge inflatable rings allowed but small kids’ toys and lilos not. Service is poor at the desk and the manager unwilling to help when there were issues reported. Bins round the pool regularly overflow and pool towels can only be exchanged in a 90 minute window every other day, issues easily remedied if anyone cared. This should be somewhere we can’t wait to come back to. But it isn’t. And for seemingly most others here just now they won’t be returning either. Such a shame.

From talking to many people around the pool this hotel used to be excellent. By the sounds of it there has been a management or ownership change which is undoing a reputation built up over the years. We spoke to one family who had been here 22 times in the last 15 years. This would be their last. Firstly the good - a well laid out hotel with nice pools in a decent location. However, all that is lost when you can’t have a morning or evening swim, and the bar is empty and lacking atmosphere every evening despite the efforts of a singer, thanks to exorbitant drinks prices and the more inviting options elsewhere. Inconsistently applied pool rules ruin the fun in what is a family hotel, with diving and huge inflatable rings allowed but small kids’ toys and lilos not. Service is poor at the desk and the manager unwilling to help when there were issues reported. Bins round the pool regularly overflow and pool towels can only be exchanged in a 90 minute window every other day, issues easily remedied if anyone cared. This should be somewhere we can’t wait to come back to. But it isn’t. And for seemingly most others here just now they won’t be returning either. Such a shame.

Hotel was great for kids. We just can’t rate it highly as the air conditioning was AWFUL and should come with a warning- you can’t lower it below 22 degrees and it was the height of summer. None of us slept well the whole week. We spoke to reception and they just said it was “Spanish cool” and no, we can’t make it any cooler! I am a cold person but this was ridiculous! Sad as we would have had an amazing week if we had of slept!

I hope to come back there!

I hope to come back there!

Hotel was great for kids. We just can’t rate it highly as the air conditioning was AWFUL and should come with a warning- you can’t lower it below 22 degrees and it was the height of summer. None of us slept well the whole week. We spoke to reception and they just said it was “Spanish cool” and no, we can’t make it any cooler! I am a cold person but this was ridiculous! Sad as we would have had an amazing week if we had of slept!