The hotel is very expensive

The hotel is very expensive

Was so wonderful.... And the tall guy on the font desk was so helpful telling us where to go and what to see..... Definitely will be back.

Was so wonderful.... And the tall guy on the font desk was so helpful telling us where to go and what to see..... Definitely will be back.

Great hotel with excellent service.

Great hotel with excellent service.

Very comfortable bed, excellent services, great location

Very comfortable bed, excellent services, great location

Perfectly clean hotel and personal care of us by staff

Perfectly clean hotel and personal care of us by staff

Mostly everyone was amazing, especially in Nafoura. Yash, was our server and from the first day, he was tireless, professional and clearly enjoyed ensuring that the guests were happy. He would try and anticipate what we needed or wanted and even spoke to the Chef about making tofu scramble for me. The Sous Chef, Erwin, was more than happy to point out all of the vegan options in the breakfast buffet to me and created an amazing tofu scramble. It was exceptional. I believe that Shitik and Saja were also instrumental in making our breakfasts there fresh, delicious and memorable. One area that we had a lot of difficulty with was getting rideshare drivers to find the hotel because the entrance is also for the spa and other building, with the hotel to the right of the main gate. We missed seeing the Floating Mosque on our last night there before 2 Uber drivers got lost in the spa area and left. All that needs to be done are 1) ensuring that the guards at the gate clearly instruct people to turn right for the hotel 2) creating better signage on the property.

Mostly everyone was amazing, especially in Nafoura. Yash, was our server and from the first day, he was tireless, professional and clearly enjoyed ensuring that the guests were happy. He would try and anticipate what we needed or wanted and even spoke to the Chef about making tofu scramble for me. The Sous Chef, Erwin, was more than happy to point out all of the vegan options in the breakfast buffet to me and created an amazing tofu scramble. It was exceptional. I believe that Shitik and Saja were also instrumental in making our breakfasts there fresh, delicious and memorable. One area that we had a lot of difficulty with was getting rideshare drivers to find the hotel because the entrance is also for the spa and other building, with the hotel to the right of the main gate. We missed seeing the Floating Mosque on our last night there before 2 Uber drivers got lost in the spa area and left. All that needs to be done are 1) ensuring that the guards at the gate clearly instruct people to turn right for the hotel 2) creating better signage on the property.

Everything was so smooth. From check in, until i checked out. All staffs were very kind and helpful. Food was great when I had my breakfast and dinner at the hotel.. The ambiance was very stunning facing the water fountain. I highly recommend staying here.

Everything was so smooth. From check in, until i checked out. All staffs were very kind and helpful. Food was great when I had my breakfast and dinner at the hotel.. The ambiance was very stunning facing the water fountain. I highly recommend staying here.

Central location, fantastic communications from the hotel, nice room and setting, clean hotel and great staff.

Central location, fantastic communications from the hotel, nice room and setting, clean hotel and great staff.

Everything was great and clean. Staff very friendly

Everything was great and clean. Staff very friendly

Staff are great specially the front desk (Mr. Majed) On the other hand, the breakfast was amazing. The negative side is that the price of mini bar items were too expensive even more expensive than other very reputable hotels. For example, I consumed a small box of pringles chips it cost me 42 rial Saudi!? Which is almost 10 times of the original price. Therefore, i wish the hotel consider my point and at least decrease the mini bar prices 50%.

Staff are great specially the front desk (Mr. Majed) On the other hand, the breakfast was amazing. The negative side is that the price of mini bar items were too expensive even more expensive than other very reputable hotels. For example, I consumed a small box of pringles chips it cost me 42 rial Saudi!? Which is almost 10 times of the original price. Therefore, i wish the hotel consider my point and at least decrease the mini bar prices 50%.

Great for business. Clean, modern and comfortable. Food was good too. Would return for sure.

Great for business. Clean, modern and comfortable. Food was good too. Would return for sure.

A nice weekend with lovely helpful staff

A nice weekend with lovely helpful staff

It's so good

It's so good

Good for honeymooner & for special events. Room with sea view is wonderful

Good for honeymooner & for special events. Room with sea view is wonderful

Like other guests I had a confusing check-in. The desk clerk wanted me to pay up front for the stay despite the fact I had already paid through Expedia.

Like other guests I had a confusing check-in. The desk clerk wanted me to pay up front for the stay despite the fact I had already paid through Expedia.

The check in staff Atalal and Ahmed was very slow. They was arguing a lot, It seems they didn't know what they was supposed to do. Being there on a business trip and after a long 12 hours flight I was not expecting this poor customer service by the check in staff. Hotel wise it was perfect, the view is stunning. The food was good and so is the location. Would definitely recommend this hotel to others but it will be good that the check in staff is trained on customer service better.

The check in staff Atalal and Ahmed was very slow. They was arguing a lot, It seems they didn't know what they was supposed to do. Being there on a business trip and after a long 12 hours flight I was not expecting this poor customer service by the check in staff. Hotel wise it was perfect, the view is stunning. The food was good and so is the location. Would definitely recommend this hotel to others but it will be good that the check in staff is trained on customer service better.