The property management company messed up my check in with the LATCH App and then no one responded to their "after hours" number nor the email sent to get help. I had to get a last minute room at another hotel for that night. It then took 4 hours and 5 phone calls the following morning, which started with ME calling THEM, to finally get someone who actually corrected the Latch App issues so we could use it. I communicated with the customer service during the trip who assured me they would make it right. 3 weeks later I was told that they would not be reimbursing me for the night I had to get a room and wasn't able to check in because they "had no record" of me trying to get assistance checking in that night. So apparently the multiple emails and phone calls just disappeared. Be sure you check in during "working hours" cause if you do not there will be no assistance from Global Luxury and then they will stiff you for any costs due their THEIR mistake. Its a shame cause the property, area, and local building staff was very good.

The property management company messed up my check in with the LATCH App and then no one responded to their "after hours" number nor the email sent to get help. I had to get a last minute room at another hotel for that night. It then took 4 hours and 5 phone calls the following morning, which started with ME calling THEM, to finally get someone who actually corrected the Latch App issues so we could use it. I communicated with the customer service during the trip who assured me they would make it right. 3 weeks later I was told that they would not be reimbursing me for the night I had to get a room and wasn't able to check in because they "had no record" of me trying to get assistance checking in that night. So apparently the multiple emails and phone calls just disappeared. Be sure you check in during "working hours" cause if you do not there will be no assistance from Global Luxury and then they will stiff you for any costs due their THEIR mistake. Its a shame cause the property, area, and local building staff was very good.

This place was amazing. Door key through app worked so easily for us. This building is mainly long term rentals with some short term stays.

This place was amazing. Door key through app worked so easily for us. This building is mainly long term rentals with some short term stays.

The place and location was nice BUT the initial check-in procedure was awful and needs improved. They required me to download and install 2 apps on my smart phone. If you don't have a smart phone or are not good with new applications then please be aware this is not easy to setup and get working. The check-in procedure email did not come through until I had called customer service. The front desk person does not know anything about people staying here and is not able to help with anything. I was finally able to get the Latch application to work but the elevator would not work with NFC on my phone but was able to unlock it at the very bottom where it shows the elevators. We also called customer service a week before and asked if the front desk could keep our 1 suitcase since we got in 4 hours before check-in and we were told yes. After we got there, we were told no at they could not watch our suitcase so we had to walk around with a large suite case until Check-in. Normal check-in time is 4pm, but I was able to check-in early at 2pm for free but it has to be approved ahead of time. After we FINALLY get in to the apartment, everything was really nice and fairly new. There is lots of shopping and restaurants next door. The location is perfect since you are in the heart of all the Honky-Tonk bars and music. Our place was fairly close to the Skydeck so the music and crowd can be loud until 2am. Overall the location of this stay is great if you want to be close to action.

The place and location was nice BUT the initial check-in procedure was awful and needs improved. They required me to download and install 2 apps on my smart phone. If you don't have a smart phone or are not good with new applications then please be aware this is not easy to setup and get working. The check-in procedure email did not come through until I had called customer service. The front desk person does not know anything about people staying here and is not able to help with anything. I was finally able to get the Latch application to work but the elevator would not work with NFC on my phone but was able to unlock it at the very bottom where it shows the elevators. We also called customer service a week before and asked if the front desk could keep our 1 suitcase since we got in 4 hours before check-in and we were told yes. After we got there, we were told no at they could not watch our suitcase so we had to walk around with a large suite case until Check-in. Normal check-in time is 4pm, but I was able to check-in early at 2pm for free but it has to be approved ahead of time. After we FINALLY get in to the apartment, everything was really nice and fairly new. There is lots of shopping and restaurants next door. The location is perfect since you are in the heart of all the Honky-Tonk bars and music. Our place was fairly close to the Skydeck so the music and crowd can be loud until 2am. Overall the location of this stay is great if you want to be close to action.

The location was amazing, the apartment itself was great. Everything else was awful. The property management company that rents this apartment, did not send the check-in instructions 24 hours ahead of time as it states. I called enroute and received the email. I followed all of the instructions and did not receive the code to actually get in the apartment. It took 3 hours of trying to contact someone after hours to get a code. It was an absolutely miserable experience! Once settled in we went out on the town and arrived back to the building late night. Once again the lock didn’t work. I called the rental place since we just had an issue and waited for 45 minutes to get in contact with someone. Turns out the lock itself was dead and the concierge in the building needed to let us in. 1.5 hours later, finally we were let in our room. The three nights we were there, we were told maintenance was unavailable and there was nothing they could do for the lock so they would need to let us in each and every time. Several times the concierge was not at the desk and told us she couldn’t be there because of a movie night event. We were told different things with different concierges but I am not sure it was ever related that there was a problem with the lock. It was EXTREMELY inconvenient and very disappointing.

The location was amazing, the apartment itself was great. Everything else was awful. The property management company that rents this apartment, did not send the check-in instructions 24 hours ahead of time as it states. I called enroute and received the email. I followed all of the instructions and did not receive the code to actually get in the apartment. It took 3 hours of trying to contact someone after hours to get a code. It was an absolutely miserable experience! Once settled in we went out on the town and arrived back to the building late night. Once again the lock didn’t work. I called the rental place since we just had an issue and waited for 45 minutes to get in contact with someone. Turns out the lock itself was dead and the concierge in the building needed to let us in. 1.5 hours later, finally we were let in our room. The three nights we were there, we were told maintenance was unavailable and there was nothing they could do for the lock so they would need to let us in each and every time. Several times the concierge was not at the desk and told us she couldn’t be there because of a movie night event. We were told different things with different concierges but I am not sure it was ever related that there was a problem with the lock. It was EXTREMELY inconvenient and very disappointing.

The apartment was great, and location was ideal. The building is very nice and the apartment was well furnished and very clean. The front desk staff at the building were friendly and nice, but are unable to assist with the electronic door locks. The management company that owns the apartments was very difficult to reach. I wasn’t able to checkin until I could speak to someone there. I was able to access my apartment via the app, but not the exterior doors to the building, elevators, or amenities such as the pool. On my 2nd day they provided a code that they said would allow access to these, but it did not work. I responded to their text stating this and they didn’t answer me until the following day after I had already checked out. I was unable to use any of the building amenities and had to wait outside the more convenient entrance for other residents to enter, or go to the entrance on the other side of the block where there was a concierge. However this entrance was up a steep ramp into a valet drop off area.

The apartment was great, and location was ideal. The building is very nice and the apartment was well furnished and very clean. The front desk staff at the building were friendly and nice, but are unable to assist with the electronic door locks. The management company that owns the apartments was very difficult to reach. I wasn’t able to checkin until I could speak to someone there. I was able to access my apartment via the app, but not the exterior doors to the building, elevators, or amenities such as the pool. On my 2nd day they provided a code that they said would allow access to these, but it did not work. I responded to their text stating this and they didn’t answer me until the following day after I had already checked out. I was unable to use any of the building amenities and had to wait outside the more convenient entrance for other residents to enter, or go to the entrance on the other side of the block where there was a concierge. However this entrance was up a steep ramp into a valet drop off area.

This was an amazing place for staying in Nashville we loved the location and pool roof top thanks again for having us!

This was an amazing place for staying in Nashville we loved the location and pool roof top thanks again for having us!

The property is beautiful, the amenities are great but some of the staff are rude and do not know what is going on.

The property is beautiful, the amenities are great but some of the staff are rude and do not know what is going on.