It was a great experience. My kids really enjoyed the pool. Th house was very nice and clean. The stores, restaurants were near by.

Horrible Horrible Horrible! The resort itself looks nice on paper, but wow we’re we disappointed! Garbage around the front entrance! Gnats/bugs swarming around the front door! Water on the kitchen floor due to a leak from the ceiling caused by water leaking from the A/C vents on the second floor! A/C went out on 1st night! Upstairs carpet drenched with water from A/C vent! Dirty pool! Nail holes in the wall! 1 stopped up toilet! Now the pool was cleaned on day 2! Someone also went in and turn the A/C unit completely off to let it “defrost” while we were out! They didn’t turn it back on so it was extremely hot when we got back to the rental! Imagine that after a long hot day at Disney! I had to complain several times about the soaked area of carpet on the second floor! Someone came in on day number 4 while we were out and plugged up a dehumidifier and a couple of fans! Problem is when returned later that night everything was still hooked up, and running! Loud, large items in the middle of the hallway that I had to disconnect, and move out of the way! On day five we heard “from our bed” the worker/workers “without notice” gathering their equipment from the hallway! They happily let themselves in, and out without notice! That was our first and last time staying there!

Everything was nice. We had some problems with the plumbing but we resolved these issues ourselves. Maintenance came into fix an issue which we never called about the day before we were leaving.

Great area nice quite beautiful we really enjoyed ourselves

The property is beautiful. Parking is not a problem. Security 24/7, but the property had damages that I had to go constantly take pictures of to send to ACO through email. The air conditioners was set at 73 degrees & it couldn’t be lowered. I would spend the day out & when we would get back, we wanted to have a good nights rest. Instead we had to get up to shower so that we could cook off because it was too hot. The rug upstairs was soaked when we arrived & it never dried. There was a leak in the kitchen ceiling & the toilet in the main bathroom wasn’t working right. If the toilet paper finishes will you are there, you must go purchase some because there is only the one roll in the bathrooms. I was looking for a getaway to be free of stress, but instead I was stressing about all the things that weren’t working or already broken when I got there. ACO really need to inspect the homes before renting it out. I felt very uncomfortable.

Place was dirty spent first night cleaning. Paid to have pool heated that did not happen. Wifi did not work our whole stay. Called ACO multiple times issues never resolved

Terrible. Place was gross. When we showed up we noticed the entire house/carpet was covered in stains so we checked the bedding. Looked like bodily fluids stains in every comforter/ sheet. Some pubic hairs. Giant booger pasted on the wall. Two bedrooms the electricity kept turning off. Worst part was somebody came into the house while we were out. We weren’t notified or anything. We came home to find a ladder in the middle of the living room, just frightening to think IF we left our teenage daughter home alone while we went out to get food or something. There was no explanation/ reason given why somebody obviously came in the house when we were gone. Hotels.com should take this property off their site. Rental company was impossible to get in touch with (we tried to contact about the cleanliness and somebody coming into the house) no reply. They make you pay the “cleaning” fee, though they obviously don’t clean it before or after you check in.

Fantastic accommodations

Where can I begin? Well let’s just say my husband and I spent our weekend killing roaches. The place wasn’t clean and the office will charge you 200$ for a cleaning fee. NEVER AGAIN!!!!!!!

This place was disgusting , human hair all over the place, on the bed ,pillows bathroom. We contacted them and after we explained the situation they sent a cleaning crew, however it took for ever for them to arrive. The most interesting part is that they charged us for a cleaning fee after we completed the reservation and we couldn't cancel it. After their apology they said that they were going to refund cleaning fee, but until this point which it has being longer than a month, they kept my money.

Had a great experience. Rental claimed to be closer to the parks but the rental was not as close as they claimed.

There are additional fees that come with this rental, which weren't specified on Expedia. This part really made me frustrated, because I had already paid and there was still a service/cleaning fee that was not disclosed to me until a MONTH after I had made reservations. By this time, even if I were to cancel the reservation, I would not get the full amount of refund back. Not only this, but they required me to send in pictures of my ID and credit card (front and back), which I found very shady. I did not like this at all, but they refused to send additional information regarding the check-in process if these documents were not sent in. And to top everything off, I was told that I would receive check-in details the day before checking in, but that did not happen. On the day that I was supposed to check-in, I sent an email to them stating that I had not received any information regarding check-in to the rental house, and since I had paid for that day I should be given the information, and the response I had gotten was that I needed to sent pictures of my credit card (which I had already sent and had been confirmed by the reservation person that everything was in). So I quickly took pictures of my card and sent it to them, and then I got the information I need. And, just an FYI, this all happened while I was boarding my plane to Orlando.

The room was not cleaned properly. They made me pay a fee of $195.00 for cleaning fee and taxes. Which i did agree on but, come to find out the room wasn’t cleaned properly to begin with. There were dirty underwear underneath bed. Also, on sheets in another. On top of that when i asked for my fee to refunded they stated no because the grill was dirty. Not to mention we “never” used a grill. That goes to show there was another thing that wasn’t clean. You’ve tried to find everything in their power to not refund me. But, it will not be the end of it. Just be cautious when booking with this company.

The house it's self is nice but the company is a rip off and their customer service is the worst.

I really had a different image of the house . When I entered it was really way better I want to thank you guys for everything . The rooms are really nice .thanky out again . I hope to come stay here again whenever I'm around the area .

So before I start off on the negative I would like to say the house was nice and clean. That's all I have to say that's positive. Beware if you are booking on hotels.com because they don't tell you that there will be an additional $60 "insurance" fee. I called and asked about the surprise fee and the management company stated that they disclose all of the fees to hotels.com and its up to them to disclose the extra fees to us and that I would need to take it up with them. When getting the house we walked in and it was 80 degrees in it. We turned the AC down and went to Halloween horror nights. When we returned from our evening out the air was set back at 80. Once again we turned the AC down to 70 and went to sleep. We tossed and turned all night due to the house being so hot. My husband got up about 4am and the AC was set at 83 degrees. So we call the ACO and complain about the AC setting itself higher than what we want it. They claimed there was some hung wrong with the unit and they would send a tech. So the group of us left and went to Disney while my husband stayed behind waiting for the technician to come out. Which he never did. We called today asking what was going on and why were we never contacted about the tech not being able to come out and yet again a run around. We slept in what they all "73" degree house (all 8 of us were sweating all night). We got no where with the management company so I disputed all charges on my credit card hoping to get some resolution.

Why would anyone rent a hotel room when they can get a fully furnished newer house with pool and private deck,super comfy and cozy for my family of 6.