No one knows what is going on. Check in was a nightmare. They didn’t have enough towels and wash clothes in the room.

No one knows what is going on. Check in was a nightmare. They didn’t have enough towels and wash clothes in the room.

I stayed at the property 11/24 - 27. I have not seen a housekeeper in those 4 days. I had to live with the garbage and dirty linnen. Thank G-d i was alone. The backdoor and windows were closed BUT NOT LOCKED! I didn't realize untill the next day that it was a sliding door. The apartment is on the ground floor. Anyone could have opened the door and window and enter the apartment while i was asleep on Friday night. That is unacceptable!

I stayed at the property 11/24 - 27. I have not seen a housekeeper in those 4 days. I had to live with the garbage and dirty linnen. Thank G-d i was alone. The backdoor and windows were closed BUT NOT LOCKED! I didn't realize untill the next day that it was a sliding door. The apartment is on the ground floor. Anyone could have opened the door and window and enter the apartment while i was asleep on Friday night. That is unacceptable!

I stay at sandcastle in the pass and it was wonderful The property is too old and dirty, mold in bathroom ceiling and dirt by the window. I stayed in A6 , really needs upgrade and redo.

I stay at sandcastle in the pass and it was wonderful The property is too old and dirty, mold in bathroom ceiling and dirt by the window. I stayed in A6 , really needs upgrade and redo.

clean quiet

clean quiet

Wouldn’t recommend. Beat up and poor quality. service is even worse. A lot of issues to get on the beach even though it’s right next door. Stay away

Wouldn’t recommend. Beat up and poor quality. service is even worse. A lot of issues to get on the beach even though it’s right next door. Stay away

Everything was great, didn't like that my room didn't have a bigger couch or a sleeper couch

Everything was great, didn't like that my room didn't have a bigger couch or a sleeper couch

THE CHECK IN AND OUT PROCEDURE WAS AWFUL; THE ROOM WAS DIRTY,HARDLY ANY LIGHT IN THE ROOM, BULBS MISSING. ITEMS MISSINGFROM THE KICHEN THE WOMAN MANAGER AND FRONT DESK STAFF TELL LIES, THERE SHOU'LD BE IN PRISON. THE ROOM IS NOT FIT FOIR A DOG. TRAVELOCITY WI LL GET A BAD REVIEW BECAUSE OF THIS SO CALL HOTEL, VERY NASTY. THE WAS NOT EQUIPT AS ADVERTISED. THE JAMAICA GOVERNMENT SHOULD CLOSED DOWN THIS DIRTY PLACE. I AM TALKING TO MY LAWYER ABOUT REPORTINGF THE MANAGER AND STAFF TO LOCAL GLEANER NEWS PAPER. NO STANDBY GENERATOR, I HAD TOI CUT MY STAY SHORT, I LOST MONEY THE PLACE IS NO GOOD. I WOULD NEVER RECOMMEND THIS PROPERTY TO ANYONE. TRAVELOCI TY SHOULD DROP THEM, BAD REVIEW REGARDS CANUTE SIMPSON

THE CHECK IN AND OUT PROCEDURE WAS AWFUL; THE ROOM WAS DIRTY,HARDLY ANY LIGHT IN THE ROOM, BULBS MISSING. ITEMS MISSINGFROM THE KICHEN THE WOMAN MANAGER AND FRONT DESK STAFF TELL LIES, THERE SHOU'LD BE IN PRISON. THE ROOM IS NOT FIT FOIR A DOG. TRAVELOCITY WI LL GET A BAD REVIEW BECAUSE OF THIS SO CALL HOTEL, VERY NASTY. THE WAS NOT EQUIPT AS ADVERTISED. THE JAMAICA GOVERNMENT SHOULD CLOSED DOWN THIS DIRTY PLACE. I AM TALKING TO MY LAWYER ABOUT REPORTINGF THE MANAGER AND STAFF TO LOCAL GLEANER NEWS PAPER. NO STANDBY GENERATOR, I HAD TOI CUT MY STAY SHORT, I LOST MONEY THE PLACE IS NO GOOD. I WOULD NEVER RECOMMEND THIS PROPERTY TO ANYONE. TRAVELOCI TY SHOULD DROP THEM, BAD REVIEW REGARDS CANUTE SIMPSON

The property is convenient to shopping. Housekeeping was unimpressive

The property is convenient to shopping. Housekeeping was unimpressive

Quiet, however, since there are no elevators, help with our suitcases would be nice

Quiet, however, since there are no elevators, help with our suitcases would be nice

They do not answer calls nor text messages. No housekeeping services at all. Mold on the bathroom ceiling and sink. Missing lightbulbs in every room. Front desk sends messages also withoutaresponse. I will never return.

This place has gone downhill. Should've listened to the transportation driver who shared horror stories from other guests who stayed here.

They do not answer calls nor text messages. No housekeeping services at all. Mold on the bathroom ceiling and sink. Missing lightbulbs in every room. Front desk sends messages also withoutaresponse. I will never return.

I liked the friendly staff and the convenient location, was right on the beach

I liked the friendly staff and the convenient location, was right on the beach

Unable to get any assistance with any needs. Staff was not friendly Needed toilet paper and was told manager would send someone. No one ever came. We had to get t paper from our family member who was staying there. Unacceptable. They never removed dirty towels daily even though we were told they would. Staff not friendly

Unable to get any assistance with any needs. Staff was not friendly Needed toilet paper and was told manager would send someone. No one ever came. We had to get t paper from our family member who was staying there. Unacceptable. They never removed dirty towels daily even though we were told they would. Staff not friendly

When we arrived at Sandcastle Resort in the evening, we couldn’t see the property well as it was dark. However, in the morning when i opened the curtains, I realized we hadn’t gotten the ocean view room that we booked, instead, we had a view of the parking lot. I spoke with the young woman at the desk and was told she would have to contact the owner and let the owner know the situation and then call us back; she never called back and the owner never called. When we returned to the desk and asked again about our room (no one at the desk answered our calls), we were told the owner didn’t have any ocean view rooms available. I asked it another owner had an ocean view room and what could be done to remedy the situation; I was told there was nothing they could do. On the third day, we asked to have our room cleaned and the housekeeper (who was lovely) said she never received the message so the room wasn’t cleaned. The bottom line is: customer service was lacking, we didn’t get what we paid for and the cleanliness of the premises was less than desired so Expedia found another property for us. It was not the way we wanted to begin our stay in Jamaica. I would not stay at Sandcastle Resort in the future and I would not recommend It.

When we arrived at Sandcastle Resort in the evening, we couldn’t see the property well as it was dark. However, in the morning when i opened the curtains, I realized we hadn’t gotten the ocean view room that we booked, instead, we had a view of the parking lot. I spoke with the young woman at the desk and was told she would have to contact the owner and let the owner know the situation and then call us back; she never called back and the owner never called. When we returned to the desk and asked again about our room (no one at the desk answered our calls), we were told the owner didn’t have any ocean view rooms available. I asked it another owner had an ocean view room and what could be done to remedy the situation; I was told there was nothing they could do. On the third day, we asked to have our room cleaned and the housekeeper (who was lovely) said she never received the message so the room wasn’t cleaned. The bottom line is: customer service was lacking, we didn’t get what we paid for and the cleanliness of the premises was less than desired so Expedia found another property for us. It was not the way we wanted to begin our stay in Jamaica. I would not stay at Sandcastle Resort in the future and I would not recommend It.

Everything went wrong! I booked two beachfront suites, with three weeks in advance. Upon arrival, we were informed that they were not available. Instead, we were accommodated in two separated ones, even though the idea was having a flat with two rooms because we traveled with two teenagers. After complaining -Luvlee and Devon were very helpful- we were given two close by. One was nice and modern (B-23) but B-21 was nasty! Old, dark, without electricity in the socket were the toaster and microwave were plugged. The fridge door didn't close. The shower was so small that it was so difficult to bath, not to mention the mold! The only positive thing is the location of the flat, in downtown Ochi and the beautiful beach nearby.

Everything went wrong! I booked two beachfront suites, with three weeks in advance. Upon arrival, we were informed that they were not available. Instead, we were accommodated in two separated ones, even though the idea was having a flat with two rooms because we traveled with two teenagers. After complaining -Luvlee and Devon were very helpful- we were given two close by. One was nice and modern (B-23) but B-21 was nasty! Old, dark, without electricity in the socket were the toaster and microwave were plugged. The fridge door didn't close. The shower was so small that it was so difficult to bath, not to mention the mold! The only positive thing is the location of the flat, in downtown Ochi and the beautiful beach nearby.

A lot of these are privately owned, and that means the cleanliness and furnishings depend on the owner, not necessarily the front-desk staff. The room's wireless didn't work for the two days we stayed there. It's in a central spot, on the beach, with a pool, but our king and "sofa bed" (a big air mattress) took up pretty much the entire room. Rooms are kinda dingy but serviceable. Staff was nice enough but didn't work super-hard to solve the various issues that cropped up. They probably get tired of trying to solve problems through the apartment owners.

A lot of these are privately owned, and that means the cleanliness and furnishings depend on the owner, not necessarily the front-desk staff. The room's wireless didn't work for the two days we stayed there. It's in a central spot, on the beach, with a pool, but our king and "sofa bed" (a big air mattress) took up pretty much the entire room. Rooms are kinda dingy but serviceable. Staff was nice enough but didn't work super-hard to solve the various issues that cropped up. They probably get tired of trying to solve problems through the apartment owners.

Friendly staff will stay again in the future