Plenty of room. Wife loved the jetted bath. Customer Service was great

I always love coming to the Swan

Plenty of room. Wife loved the jetted bath. Customer Service was great

We arrived around 2am and went right to sleep. We woke up in a sweat around 6am because the AC wasn't working. I went to take a shower and the overhead shower didn't work. There was mold all over the shower curtain and an infestation of bugs in the bathroom. The hotel floor was soft and sunk in in many areas, possibly due to mold. The towels provided had what looked like shoe marks on them and black dirt streaks. We were not given a refund. I know this hotel isn't fancy. I'm not looking for a place with a free breakfast or hot tub. But, this place was unlivable. This is not a "you get what you pay for" situation. The Swan Motel is in violation of multiple health codes and is breaking the law. Of course the manager, Gabriel, did not care and would not refund us for the night when I called the next day. I had booked through Expedia. I advised Expedia to take this listing off of their website and also called the local Health Dept/ Inspector. We spent all morning the following day looking for a place to shower since we weren't able to at the motel. We showered at the Planet Fitness and ended up finding another hotel for the following night. Overall, disgusted and upset by our experience.

We arrived around 2am and went right to sleep. We woke up in a sweat around 6am because the AC wasn't working. I went to take a shower and the overhead shower didn't work. There was mold all over the shower curtain and an infestation of bugs in the bathroom. The hotel floor was soft and sunk in in many areas, possibly due to mold. The towels provided had what looked like shoe marks on them and black dirt streaks. We were not given a refund. I know this hotel isn't fancy. I'm not looking for a place with a free breakfast or hot tub. But, this place was unlivable. This is not a "you get what you pay for" situation. The Swan Motel is in violation of multiple health codes and is breaking the law. Of course the manager, Gabriel, did not care and would not refund us for the night when I called the next day. I had booked through Expedia. I advised Expedia to take this listing off of their website and also called the local Health Dept/ Inspector. We spent all morning the following day looking for a place to shower since we weren't able to at the motel. We showered at the Planet Fitness and ended up finding another hotel for the following night. Overall, disgusted and upset by our experience.

Big updated rooms and bathrooms are a plus. Convenient airport shuttle service is available. At first a staff member couldn't find my reservation, but the morning person was very pleasant and helpful and straightened everything out. I just wish there was a hairdryer available in the bathroom.

Big updated rooms and bathrooms are a plus. Convenient airport shuttle service is available. At first a staff member couldn't find my reservation, but the morning person was very pleasant and helpful and straightened everything out. I just wish there was a hairdryer available in the bathroom.

Good and clean place

Good and clean place

This was the worst,dirtiest,nastiest place ive ever stayed. I almost slept in my car

This was the worst,dirtiest,nastiest place ive ever stayed. I almost slept in my car

The room was very small as per shown in pictures and i asked for non smoking room but as we entered the room was full of cigarette smell and there were ashes on the floor.

The room was very small as per shown in pictures and i asked for non smoking room but as we entered the room was full of cigarette smell and there were ashes on the floor.

Obviously it's a cheap-ish motel, so you aren't expecting anything fancy. However, there were stains on the floor (that were a red-brown that was vaguely blood-like in appearance), dirt and trash that wasn't cleaned from the prior guest, and the room smelled awful. Also, don't get back late or else they won't have enough parking spaces. Real fun to get back and be ready to head to bed and instead spend 20 minutes trying to figure out where to park. Finally, be sure to bring cash. They required a $5 deposit for the room key and remote.

We have booked a non smoking room but while during checkin they provided the smoking room.

We have booked a non smoking room but while during checkin they provided the smoking room.

Obviously it's a cheap-ish motel, so you aren't expecting anything fancy. However, there were stains on the floor (that were a red-brown that was vaguely blood-like in appearance), dirt and trash that wasn't cleaned from the prior guest, and the room smelled awful. Also, don't get back late or else they won't have enough parking spaces. Real fun to get back and be ready to head to bed and instead spend 20 minutes trying to figure out where to park. Finally, be sure to bring cash. They required a $5 deposit for the room key and remote.

I am not happy they have to fixe everything in the hotel

I am not happy they have to fixe everything in the hotel

Very bad experience

Very bad experience

Nice place to stay can cook smoke etc housekeeper are nice good car service if going local i recomend staying here close to airport check out there weekly rate a younger

Nice place to stay can cook smoke etc housekeeper are nice good car service if going local i recomend staying here close to airport check out there weekly rate a younger

Front desk very helpful, polite and great service. Thanks for all your help!

Front desk very helpful, polite and great service. Thanks for all your help!

When I arrived at the hotel check in went smoothly. Getting to my room is smelled like someone had been smoking in there. The space was very small. I did not feel safe sleeping here && I was asked for a pet deposit after I had already checked out. I was never asked for a pet deposit when I checked in. T

When I arrived at the hotel check in went smoothly. Getting to my room is smelled like someone had been smoking in there. The space was very small. I did not feel safe sleeping here && I was asked for a pet deposit after I had already checked out. I was never asked for a pet deposit when I checked in. T

Roaches in my room and stained bed sheets.

Roaches in my room and stained bed sheets.

Not so good. No food service. Loud music playing and desk doesn't know where it is coming from. it stopped for a few hours and resumed at 3am for another 1-2 hours. Another phone call did no good. I travel a lot and this was my worst hotel stay ever.

Not so good. No food service. Loud music playing and desk doesn't know where it is coming from. it stopped for a few hours and resumed at 3am for another 1-2 hours. Another phone call did no good. I travel a lot and this was my worst hotel stay ever.

Dated facilities.