Great apartment - much larger than it appears in the photos, with a huge penthouse terrace area (although too hot for us to use much). Very kid friendly - although unfortunately no high chair available. They did supply a cot for us from another apartment on request (even though the listing stated this was not available). There are a couple of little shops close by for essentials plus a bar/taco stand which is handy with kids. The gated community felt safe and we had no issues checking in and out with the security guards (despite not being given any wristbands during our stay).

Only downside was the extra electricity charge at the end. We did know this was possible as only a fixed amount is allocated per stay but we had thought the fixed amount would have been sufficient and there is no way of tracking this during your stay (we were out most of the time with air con off etc. but did need to wash and dry clothes every day with our kids/beach towels etc. so it’s possible that tipped it over). The extra charge wasn’t extortionate (around £40 across a 9 day stay) but it is a bit annoying to need cash for this and it would be nice if the fixed charge was just a bit higher so that this was included in the original price. Top tip would be to keep some pesos handy for this just in case! Also worth flagging this isn’t all that close to the beach. There is access about a 10min walk away (not buggy friendly). We were also not able to use the beach club mentioned which seems to be a common experience. It didn’t make a difference to us in the end as we were day tripping most days.

location is great, apartment is spacious and clean, everything you need is provided, wonderful host.

Everything is perfect.

great location

The appartement is beautiful and sophisticated. The couch very comfortable and the asian furniture very Zen and sober. Its very spacious and has 3 toilets! The facilities of the residence are amazing.

The kitchen furniture start to be old dated. There was no toilets paper and no plastics bags in the bin baskets. Also no drinking water available for guests. The guest toilets flush was poor.

Thank u! Good place to stay in Playa del Carmen! Gracias!