Very clean, great staff.

AC stuck on 27C. No Kleenex hankies, no hair conditioner, no facecloths.

Quiet room

Matresses very soft an not new. But acceptable if you sleep in the middle of the double bed.

Nothing special

The bed, the change in price with no prior notice, the uncomfortable bed, the unclean bathtub

Pleasant staff

Quite noisy

Room facilities and bathroom

Nothing

Good

Quieter bar but the time of year it was party time

Breakfast excellent and good dinner menu.Large very clean comfortable room. Very friendly and helpful staff. This is my hotel on my next visit to St, Helens.

Had trouble with the heating and had to change rooms

The politeness of all the staff from different areas was the most memorable, the room, 306, privilege, was just as it should be, comfortable in all aspects, pleasantly warm all night, there was a wedding event also on but the noise was unobtrusive, the late night pizza ordered was delivered promptly to the room and was just right after a night out.

1. Upon arriving back to the hotel after 10.30pm the lift didn't seem to be operational with a warning symbol displayed onscreen, so climbing 6 flights of stairs arrived at the room, an unplanned workout!! 2. The shower water temperature fluctuated between pleasantly warm to max heat constantly, the water pressure for a third floor room was not the issue, plenty of water. 3. The shower head and frame seemed to be budget compared to the rest of the room fittings 4. The breakfast arrangements were self service, the selections were sufficient but because a coach party was also dining it was chaotic to get what you desired