Hotel carpet in my room was torn. Shower dripping. Toilet running. Asked for a different room and was denied. No coffee in lobby.

Hotel carpet in my room was torn. Shower dripping. Toilet running. Asked for a different room and was denied.

Our child got to eat for free if the parents paid. The staff was super friendly. The bar hostess and breakfast ladies were exceptional. The little shampoos and soaps were adequate and a great brand. The food was 5 star.

Bathtub had someone else hair and the bed skirts were extremely dirty, muddy and stained. The bedside lamp was not working . A deposit of $500 was extreme. The pool and hot tub water looked extremely dirty.

If there was construction on premises, why not inform ahead while booking...than later during checkin.

The staff at breakfast were exceptional. Alway friendly and excellent service

Property undergoing maintenance that we were not notified about. Apparently we had to read the website. Only 1 lift working and then the working life broke down and my 86yr mum was trapped in the 6th floor. We waited 2hrs with no communication of the repair and then she had to walk down 6 floors. We requested a room with a walk in shower for my mother. Booking.com and the hotel did not even bother to communicate to us if we were allocated such a room. When discussing with GM who was very rude and aggressive. Suggested that the lift was fixed )at a much later time) when I mentioned bbqmy mother was trapped. Sales manager offered use free breakfast but apparently we needed to pay for the first nights breakfast with no refund of that. According to GM we had received too much discount. GM Moaned about giving 15% to booking.com also did not even apologise to my mother who was sitting there about having to be trapped and having to walk down 6 floors.

Everything good except the bath towels were very old and discolored. Almost brown color. Did not use

Bath towels

Courteous and helpful front desk staff. Great restaurant staff.

Location

Very run down. There were no menus or guides in the room to assist with making plans. Pool could only accommodate 1 family at a time.

the property was clean a good size , staff were friendly hand helpful the restaurant had great food in it

the location was not great, the gym was so small