everything

the bed could have been a little bit softer and my husband needed a larger robe

The cleanliness and location

Incredibly overpriced for an average hotel

Didn’t have a coffee machine in the room .

I loved the Ritz Carlton in DC because the staff was so friendly and kind as well as professional and they made us feel as if we were the only guests staying there. it was super clean and the bed was so comfortable.

i can’t think of anything I didn’t love about our stay @ this hotel. DC has so much to do and we were out quite late, it would have been nice to be able to get something to eat at the wee hours but this isn’t a deal breaker for me.

Nayana, Jenny, and Beri did an excellent job !

the breakfast

the beds were hard

everything except the breakfast

the breakfast were poor and pricy

The staff was friendly.

Basic rooms expensive rates.

The staff were absolutely wonderful and our experience began well before our arrival, when the concierge assisted us with our transportation needs. Daniel was phenomenal. This was our first time to D.C. and we will stay at this property when we return. Everybody was so kind, warm, interesting, and professional. Additionally, the facility was exceptional. The location was top notch and so many made our wedding weekend memorable. Thank you.

Ubicación, bar and breakfast fine as well as the staff that was kind and professional.

How is it posible that a hotel with that category and price range does not have free WiFi, free gym and free coffee service in the room?

Everything was awesome! Each and every staff member was wonderfully accommodating, room beautiful, stocked with necessary essentials, spotless and comfortable. Very comfortable bar area with a “home-like” atmosphere. On premise self-parking is a nice alternative to their valet service.

Not a thing

What truly disappointed me was not the outdated facility but the service. When I checked into the hotel, the reception gave me the wrong room number so that I had to take my luggage to the wrong floor only to find out that both room keys could not open the door. We were so confused until one staff called the reception desk and informed us that she had put the wrong number on the room key sleeve. Although the housekeeping staff apologized to us, the reception did not say a word. At breakfast the next day, a human hair was found in my yogurt bowl when I was half way done. I called the server immediately, and he said that he would take it off from the bill. When I asked for apologies, he responded “I said sorry”, and then proceeded to talking behind my back with the other servers gossiping at the breakfast bar. I seriously could not image any 5 star hotel being worse than this one. Please train your staff to keep up with the name, or else the long-standing brand will be destroyed.