Amazing hotel! It is very clean, the room is very functional and comfortable, the staff is very friendly, and the location is very safe, with good parking.

clean very well kept

showers were not very hot

staff

far from downtown

Bed was extremely comfortable. I was at end of hallway so very quiet. Very very clean

location

how expensive the parking was

The room was spotless! I travel alot across the US it was so nice to sleep in bedding that actually smelled like it had been just washed. Rooms were quiet. The staff was super helpful, friendly and attentive. Location was 15 miles from Fifth Third Arena. The price was fantastic. Will keep this in our hockey book !

Four Points would not consider a refund or credit for a O'Hara and Midway airport shut down due to weather br Air Traffic Controllers.

Looked great has been upgraded since we stayed there last.

No continental breakfast or discounted breakfast

Free parking. Easy access to restaurants, malls.

Breakfast wasn't included and had to be ordered through a menu instead of continental or similar.

no clean towels every day

clean, good value, close to family

bed was not made every night and towels were not replenished

Location was outstanding, centrally located to major transportation routes such as I-88, I-355, US-83, Cermak Rd and Wolf Rd. Hotel is very close to Oak Brook are with many restaurants and shopping choices. The room and common areas were clean and well maintained. On-site parking was convenient. We did not take advantage of the complimentary breakfast but we appreciated the complimentary coffee each morning.

Some guests may like it but we did not care for the scented air being pumped into the lobby.

No microwave

lack of privacy horrible service hot room with no adjustable temperature blinds that exposed the entire room

Despite getting a booking confirmation AND calling during the day to CONFIRM the confirmation AGAIN...when we arrived at the hotel, the staff seemed disinterested and told us that they were overbooked and didn't have any rooms available. Not sure how you can overbook a hotel, as if a room is booked, you can't book it again. She finally said she found us a room, but seemed fairly disinterested the whole time, and didn't seem to give us any sort of feedback.

the bed

Annoying sound comming from de bathroom

Comfortable, well equipped and clean room. Friendly staff.

Too far from downtown Chicago, almost impossible to get by public transport. Breakfast isn't good.