I reserved and paid for a king size suite with a pull out couch. I was going to be traveling after work Friday night and knew it would be a late arrival. I called and let them know it would be a late arrival but that we were still coming I was told by the man on the other end of the phone he would make a note on my account. When we received I was told my reservation had been canceled because of the late arrival time and the system ran the audit already. I then had to wait a decent amount of time as I was told it was a new system and they weren't completely familiar with it yet. They found me a room much to my surprise it was a handicap room on the first floor directly account from elevators and fitness room right on the corner. When we entered the room I very quickly noticed it wasent a king bed at all. I did mention this to staff and told them I paid for a king bed and xhoose this location becasuse it had a pool (which was never open or available to guests then entire 3 days we were there). I was told they would speak with a manager and let them know the events that had taken place both prior to my arrival as well as after and get a price adjustment on my room. It's been weeks and I still have not heard from anyone at the hotel nor have I receive any kind of compensation.

Price and Location

overnight lady seemed to be busy replying to facebook messages instead of helping guests

The breakfast could've been better. The staff was pleasant. The property was clean as well as the room.

The pool wasn't open. The taste of the breakfast.

Convenient location

The toilet in our room was clogged when we checked in and the room was not as clean as the majority of hotels where we have stayed. We also had to ask for pillows, sheets, and blankets for the sofa bed even though our reservation included 4 people. The hotel itself was rather dingy and outdated and the tv remote didn’t work. Overall, I would say that this hotel was overpriced for the quality that is offered there.

Awesome breakfast! Great accommodations!

I just liked that it had a little kitchen

The management that stays on the property. He doesn’t handle anything well and has awful anxiety. He yells during frustration. Poor customer service. All rooms were damaged in some way and he said I could just go somewhere else like I wasn’t welcome there.

The property was beautiful and the staff was excellent.

Pool wasn’t working and no one informed me when I made my reservation