The staff was friendly, the beds were comfortable, breakfast was yummy!

The cleaning staff didnt vacuum the floor well, there were several toenail clippings in the floor in front of the full length mirror

We paid extra for early arrival since we were getting off a ship in ft. Lauderdale. Got there at 10, told the room wouldn't be ready until after 1. Rode around, had lunch, got back at 1, room not ready but Jean at the desk came thru and gave us an upgrade to King Deluxe. Room was spacious and clean. Didn't have breakfast as we checked out at 5:30am to catch a plane. Besides our early check in not ready, everything was fine.

Honor early check ins. We paid for it. A cleaner pool would have been nice to go swimming

Facility quality

pool wasn’t up to the standard of the rest of the hotel.

convenient. great staff.

It was located close to the airport

The service offered by the staff. I didn't find them helpful.

Good choices

Service Experience Not accomodating Not the room i booked I could go on and on and on

close to airport

construction

location and felt safe

under remodeling

proximity to everything

it is heavily under construction. this would have been nice to know before I booked at $199/night

The breakfast was good. The staff were friendly enough.

The property was going under renovations, I would have liked to know that when I made the reservations. While the shuttle service to/from airport was convenient, it was a big hassle to have to call them upon arrival for the pick-up. I repeatedly wrote them to tell them that I only had an international number and that I could not call for the pick-up and gave them my flight information for a pick-up. Instead of giving me a reason why I HAD to call in advance, they only wrote to please call when I arrived. In case you are wondering, PBI does not allow cars/shuttles to wait for customers/guests, you are only allowed to stay for a few minutes. Nevertheless, it would have been a relief if they had just checked my flight status in order to pick me up.

Everything was great. It will be even better after the construction!

The construction was unexpected.

I was leading a fine arts tour to West Palm Beach & Miami museums. We were not advised that construction was on-going and lobby area was unusable. I would never have brought my group there. Nothing to sit on upon arrival with party of five seniors in tow. Mix up with number and kind of rooms, keys not working. This handled unprofessionally by manager who instead of just supplying missing room (as was confirmed on my paperwork from Booking.com) insisted on re-working entire booking of four rooms while we 5 stood for over 35 minutes in reception area and even after that there was another issue with a double queen assignment. No apology by manager, just much inconvenience and unprofessionalism. This hotel stay made me and my company look unprofessional.

Breakfast was good and the room was nice and clean Newly renovated.

When I arrived they could not find my reservation they kept telling me they could not find my reservation even though I showed them my reservation and text messages I had received. Eventually they honored the reservation. However, I was not aware the property was undergoing renovation and there was loud banging and drilling from 8am-5pm. I planned on using the pool on Tuesday to wind down but it was drained and the area was not accessible because of the renovations. The rooms are nice but there are no drawers to put your clothes. The room had a nice walk in shower but I had to place the soap on the floor because there was no place to hold your soap or shampoo. They need to add over the shower caddy’s.