The room was clean and very

The room was clean and very big and we loved the Oceanside balcony.

Comfortable bed, clean

Complementary breakfast options are very poor. Overpriced rooms! $1000 for two nights. Room had just one chair. Refrigerator tiny and doesn’t cool. Toilet gets clogged up easily. Not noose proof-Some guests partied until 4 in the morning!! Indoor pool doesn’t have enough ventilations.

Breakfast was very good, wide selection. Location was fantastic. We love that we can bring our dog!!🐶 main reason for selecting this hotel.

Pillows weren’t comfy. Hairs on the soap And shampoo dispensers.

close to the beach and shopping

n/a

breakfast as usual was exceptional and staff as well. enjoyed the new toiletries zero% skincare. suggest separating large groups from guest for breakfast.

breakfast large group vs reg visitor (see above)

Location and inside pool

Not having enough linen available in case of a necessity.

The breakfast was fine. The employees in the breakfast area could be more friendlier.

The employees in the breakfast area could be more friendlier

It was close to the beach and close to good restaurants

The elevator was broken, the restaurant opens late, and breakfast wasn't very good

Oceanfront, breakfast, bar, main strip/close to restaurants and shops, comfy beds, balcony

Nothing

We will be booking this hotel going forward when we visit Virginia Beach. It is in the perfect location that is walking distance to restaurants and shops, rooms look exactly like the photos, live band, beautiful ocean views, and the beds were comfortable! Ice machine in each flower and a microwave in the room. The staff were friendly and made we sure we were good throughout our stay. Thanks to Audrey at the front desk!

I would just say the one elevator but it was not a big deal. It only took a few minutes waiting then it moves fast.

Beds were very comfortable and the ocean front is amazing!!! Older gentleman helping in lobby was wonderfully friendly and all smiles.

Ocean view

Bed smelled like BO🤨, only 2 towels( no waters, no pen or paper to write on. Only 1 working elevator used by all guest and hotel maids, staff….took Forever. Asked for hotel management to call me back 5 times, never received 1 phone call. Needed to change my reservation dates due to family emergency ( had proof / documents) was my 40 th wedding anniversary. Booking .com sent 5 emails noting was up to the property management to change dates, no refund. Girl at front desk took my message the day of check In. Assured us management would call by noon either way. Didn’t want to lose Our $$ so my husband & I were not able to travel together. Only myself and cried the whole weekend. Worst 40 th anniversary and we’ll never forget. 😞

Everyone was so nice and friendly. Super clean Hotel restaurant had great food and bar was amazing

Great location, comfortable beds, giant TV in room for watching football, and overall very clean.

The restaurant in hotel was only ok.

Location is fabulous. Plenty of parking. Very pet friendly, one of the main reasons we chose this hotel, as we have a 60 pound husky mix. And Yolanda, who worked the breakfast room, was the sweetest, so friendly and attentive, we loved her!

Room was somewhat small, and the patio door to the balcony was very hard to open and close. There was only one working elevator, which made for long wait times over the weekend. Housekeeping did not replenish coffee supply in room.

The view is the reason for coming to this hotel. Everything else is above average.

Breakfast was good

The waffle station to long for waiting

Nothing

Room very small bed is terrible floor is nasty cough is nasty bathroom badly worked not worth $579 a night

One of the elevators was out for the 3 days we were there

Staff was very friendly! Everything was clean.

I didn't realize I was going to be on the 2nd floor. More than likely my fault, I probably misread something.

Elevator not working for weeks. Management completely unconcerned and disrespectful.

Poor facilities management.

The staff is wonderful! They are helpful and kind. The breakfast is delicious. The rooms are spacious. The location is in a great place, close to shops and restaurants. The view is spectacular.

There was only one elevator that worked. That made it difficult, especially when we had to take an elevator.

I love being right on the boardwalk and close to everything, the staff was amazing they made you feel like family to them I really enjoyed all of the staff here and the food was amazing. The staff are top of the line here!

This hotel only had one elevator working so it made it hard for my father-in-law to walk up the stairs so much, but overall, I do not have any complaints. This is truly an amazing hotel.

It was more close to the Beach and I love the staff

I love every thing But the elevator is so bad just I wait more than 10 min to use this is the bad experience for us

The breakfast was fresh with a lot of variety and hot selections. The location was perfect, right on beach.

Elevator was broken, pool was very small, rooms were not very sound proof. Last night there was loud music throughout the evening that prevented us from sleeping.

Super friendly and willing to help staff. They make sure you have everything you need. Very clean room and bathroom. Location was great. We travel a few times a year and this hotel was one of the best. We’ll return!

There wasn’t an outdoor pool…

The location is perfect and the staff is kind and helpful.

Both elevators were broke so we had to carry all of our bags out to the car on the last day. It was exhausting going up and down five flights. We also had a lot of bugs in our room, which I think was from the people before us opening the door to the balcony. There were also a lot of crumbs in the drawers and in the corners.