Clean and beautiful room

I loved everything

Check in to late in the day for the money we spent for room

Close to everything

The restaurants didn’t have great hours

The Casino is very nice and the venue to see the show was good and the live music was cool. Tim Hortons was serving hot food and great baked goods. Valet service was pretty good.

The first floor we went to and the room we had smelled so bad of smoke and the bathtub was dirty. They mentioned that it would be $200. Dollars if we smoked in the room..lol.. we don't even smoke, so we asked to move, they gave us an air cleaner for the night but it didn't work. We switched rooms to another floor and it was better, nice clean room this time. We tried to watch a movie $24.99!! And it kept having a large static bar come up several times during the movie, I mentioned it to the manager when checking out the next day and the younger Indian lady made a big deal about it and didn't even offer any type of discount or something for the unconvince. I told her that it was ok and just forget it, she obviously didn't have the proper customer service training. The concierge desk and the lady helping us with our bags was awesome and giving us advice about the property and its amenities helped us during our stay. The lack of room service was unexpected and the fact that we couldn't take a few beers to our room was not very good, the bartender said we could take beer to our room and we bought 4 beers then went to the elevator and were unexpectedly stopped and told we could but take beer to our room... wow over $350. Bucks a night and we can't have a drink in our room.?? We have a few more trips scheduled for this year to see a few shows there, but we probably won't be staying at the Hotel. The Doubletree down the street was very nice last time we stayed there so we will be looking at another property to stay at. But thank you.

Rooms were large and well appointed

Service was poor, (very late check-in), valet check in was crabby, front desk staff watched my 85 yr old mother take 10 minutes to walk across the lobby with her stroller ( still had to cross the casino floor to get to room elevators), maid service knocked on the room door at 11 am for check out, wth? (checked in at 230 am), The concierge ignored wheelchair request, had to explain to front desk I couldn't get out of room by noon without one...

No restaurant for dinner

Super far walk to check in from the car park

Room was clean and looked newly renovated

I travel to Windsor for work often. I stay at the Ceasers due to convenience of the location, however, I find that the staff at the desk are always less than happy to help out with many questions and find that they are less flexible if you have booked through a 3rd party website.