Freundlichkeit, Service, Sauberkeit, Luxus

Preisniveau

Everything….. except the smell of smoke.

The smoke from cigarettes

I beleive I paid top price for the room, yet my friends that paid the same price booking directly, received some discounts and had a better room. We went back to the concierge to change the room which we were able to do. They claimed that because we booked through you they probably didn't give us the discounts and the better located rooms??

Everything we needed was on the property. Exceptional service.

Betting tables were expensive. Nothing lower than $25 a bet

Si

Good

Goos

This is a an extremely beautiful hotel with all the modern technology. The rooms are very large and well decorated. But that's where it stops.

The light system works high or low and if you want to have lights in one part of the room, say close to the drawers or in the hallway and no lights by your bed, this is not possible. You literally can't turn the lights down or off by the bed without turning down or off everything. I turned the air conditioning system OFF, but it kept cycling back on. The ipad in our room from which everything is connected wouldn't work because we had a message which when we touched the ipad screen wouldnt work and we had to call the maintenance department. The pool is only open from 9:00 to 4:00, it takes 90 min. to get a burger (good $26.00 burger, but you had to pay $10.00 for the fries which came cold. I sent them back and never got them back. So because it takes SO LONG to get food, they suggest you get a snack, which came in 45 minutes. When we arrived from the concert around 11:30 at night I called room service and when I finally got them after calling several times was told it would be over an hour, because in this beautiful large high end hotel with all the very high end label stores, in my humble opinion, they are not staffed for the enormous number of people requesting food service. And talking about VIEW, it was my 76th birthday, we asked for a nice room and we are use to very expensive rooms, this stay was $1200/night, but we were placed on the 8th floor and had a view of the turbines, which were also noisy. The registration person asks if we wanted to upgrade for another $200/night when we checked in and after what we were paying, I said NO. I overheard on my left and right the same kind of offering being asked of guest checking in, so perhaps this sales pitch is what they suggest their people do. It's just not very customer service related and perhaps I am just old school, but I feel you can have quality and quantity wrapped up into one beautiful offering at a hotel! We won't ever stay again!

Locatie en comfort

Erg duur, omdat er onverwacht een dure resort tax werd berekend