Lovely property. Pool cocktails and afternoon tea were excellent. Very comfortable bed. Nice bathroom (stained marble notwithstanding) with well-designed shelf large enough to hold lots of items. Good bedside lighting.

1) Check-in was slow and inefficient and my room was very far away from the main building, which resulted in a $20 parking charge to my daughter, who lives in Pasadena and had driven me from the airport, because I couldn't complete check-in within the allotted and inadequate 15 minutes. I don't expect this kind of tacky nickel-and-diming from an upscale and very expensive hotel. 2) My room was described as having a garden view. This turned out to be a view of the street with a strip of lawn, so hardly as anticipated. 3) The staff were generally lovely, with the exception of the valet desk. 4) Room very ordinary; no amenities such as a coffee maker or working refrigerator.

pristine location, excellent service, very kind and professional staff.

beautiful gardens, but the we’re immaterial to the lodging experience

Not much. it’s a very old lady with too much make up trying yo be young again. it doesn’t work. Electrical issues phone issues and when we called down about them it took between three and 24 hours to get any help

Nice quiet hotel. The staff were wonderful and accommodating.

I wish they had a self parking option.

not clean shower and wash basins not draining

not much

beautiful property with amazing amenities & attentive staff

only valet parking

pretty property

breakfast was very very expensive . the wait for the food was over 45 minutes each day. children's room wasnt tempting. Pool table needed new cloth. it was cool and sometimes rainy and not much to do. Had to go off property for activities.

Grounds are beautiful, very clean, comfortable beds

1. Thermostat in our room (1315) was unreliable - would go from hot to cold to hot to cold. 2. I paid $ 9.00 for an iced tea in The Terrace restaurant - I questioned this at the time and also at checkout. There is no iced tea in the world that is worth $ 9.00. Very irritating

Room was large and comfortable. Bath excellent. Royce dining was first class

My wife has a hard time walking and our room was at the end of a wing, so everything was a long walk. The Terrace wasn't open for dinner at the time we were there. The Royce is wonderful, but we needed a mid range place for the second evening

Nice size room but. Very nice views and nicely furnished. Comfortable bed. Beautiful grounds Wonderful and top class staff and customer service. Nice gym, equipped well. i did appreciate male and female spa areas as well. Very nice food at the one restaurant tries. Very opulent looking bar.

would have liked a more easily accessible area for the smoking area - had to walk across the field and wasn't sheltered properly during the rain. Would have liked to explore the hotel more but there was a big event happened so not all the restaurants were open or areas open for the public. There was an issue with the heating in the spa so my massage room was quite cold, but the staff were very nice in offering me a discount afterwards due to that. For couples it would be nice if theres an area where both can experience the spa together - unisex area, rather than just the massage waiting room. Room could have been more extravagant for the price.

The staff and services was top notch and professional. The hotel was awesome and well kept. Was there for five days and didn't want to leave. They made sure the guest felt special. The Terrace restaurant was wonderful, and so was the staff. I will go back.

The steakhouse restaurant was overrated for the price. Not a large variety of food. I ordered the salmon, and it was panseared, not tasteful for the price, My husbands ribeye was dry. The ceasar salad was delicious.