The property was very clean & the location was great. The shuttle service made it very convenient.

The cost of the room was high for the value received.

Free parking

No stores

The shuttle to the casino and the gentleman that drove us was so friendly and kind

Just an Average hotel.

Nothing

Easy check in and out. Friendly staff. Breakfast was great. Bed was very comfortable

I wish there were more gluten free options but I want to personally thank Dana and Tara at the hotel in Charlestown WV. They surprised my boyfriend with balloons, scratch off tickets, snacks, and a card for his birthday and Dana upgraded our room. I want them to receive recognition please. The staff went above and beyond with my request to have something at the desk that said happy birthday.

Breakfast could have been better with more options and some gluten free options as well. Unfortunately intolerant to eggs.

walking distance from the casino and very short drive to Harpers ferry. Close to many shops. Shuttle service makes it even easier if you do not want to drive at all. Great breakfast. Pol was open and it was a plus in a sunny warm day of May. Whenever we go back to the area, that’s where we’ll stay.

Apart from some stains on the ceiling, everything was good.

The breakfast was good would like to have had waffle with topping.

The alarm was going off no one called or came up to let us know Everything was OK and it was an odor in the hallway