The pool

Nothing

Convenient location to restaurants and RMNP

Appeared to be short staffed and difficult to find someone to assist upon check in

The beds are excellent

Great breakfast; clean, large rooms; fun slide for the kids.

I was threatened to be kicked out of the hotel because my car alarm was going off and waking people up. When I was made aware of it at 4:20am, I found that someone had tried to break into my car. The person who threatened me never apologized. I am a woman and was traveling alone with my kids and senior mother. Very shocking.

Breakfast was alright, not wonderful. No waffle or pancake thing available even though it said it was. Cinnamon rolls were awful and are a waste of offerings and space.

Better breakfast choices, pool area could have been a bit cleaner and updated.

Everything was clean, and the staff friendly

. We picked this place because it had a hot tub. We weren't told beforehand or at arrival that is wasn't in working order. I needed it for medical reasons, and that was very disappointing.

I booked 2 rooms and paid for 2 rooms. When we arrived only one room was reserved and we had to pay again for the second room. I need that refunded to my credit card please.

Room was fine for us and our dogs.

Some scary looking characters were hanging around.

The man who worked at the front desk was absolutely exceptional!. He was the highlight of our trip! We also lovr the water slide. The man working truly deserves a raise and an award for outstanding customer service ❤️

The room was great. Very spacious.

When we went down for breakfast there was very little left to choose from. It was very busy and crowded in the small space were food was. No vending machine.

The breakfast was excellent. The beds comfortable; all was clean.

Our only complaint is the noisiness of the heating system. The room was very cold when we arrived. The HVAC unit kept going on and off all night right next to the bed.

Breakfast was fine. It was a bit difficult to find seating while there were so many people at breakfast. Employees seemed overwhelmed and short.

Pool area is in great need to repairs and new paint. The ventilation was so poor, people were getting sick from the very overwhelming chlorine smell. There were rarely enough towels available. Paint was chipping in baby area and there was no oversight from staff. One evening we counted over 40 people which was way too many according to the occupancy sign. Staff was very withdrawn from the situation. Rooms have some major maintenance issues and when brougt to staffs attention, the answer we were given was that “unless we get pinged on something from state, the owners don’t care and it won’t get fixed”. This was a very disturbing answer and we will not be returning to the hotel. Our room while clean had broken tiles in the bathroom which were dangerous for bare feet.Bathroom door did not close a d there was a great deal of mold in the shower area. Overall this was very disappointing to see how much this hotel has gone down.

The hotel was clean and our room was very nice. The front staff who checked us in, Eric, was helpful and professional. The breakfast was excellent and better than most hotels.

Our only concern was the parking lot and sidewalk not being well treated for ice during our stay.