The hotel is near the downtown Carmel and Monterey 10 minutes by car. Hotel is very clean, the breakfast was very nice.

Nothing

The pool has been closed for every single time we have been here and there’s no gym or even ice maker. The rooms were nice but there are not a lot of amenities here.

Breakfast is okay

Smell sewer. Old building. Lighting is very limited. Parking in a big field with no service but charge 12 dollar. Very cheap and dated sofa bed mattress.

clean and tidy

no parking , had to to pay for parking I had a vacation house for 3 days and paid half the price ,front desk staff wouldn’t answer phone when I called from my room , my towels in bathroom were wet

Room was very clean and quiet. Front desk staff were exceptionally welcoming.

The quietness the location very clean

N/A

Great breakfast! Beds were comfortable. we really liked the two bedrooms.

The beds are super comfortable! As a senior citizen with heath issues, that is major! Kitchen staff was thoughtful and accommodated our vegan needs. Breakfast was quite good both days. The in unit kitchen was adequate, with full size fridge, cook top, dishwasher and all pots, dishware and utensils needed. The location is great and many options for shopping and meals were a short walk away. I was staying with my adult developmentally disabled, brain impaired son. We were riding out a storm that had a potential for flooding, loss of power and evacuation. When first suite did not meet our specific needs due to configuration, a helpful staff member went out of the way to relocate us to a more suitably spacious suite, at no additional cost to us. It is very welcome, when faced with our personal challenges, that we are treated with empathy and thoughtfulness by any business/corporation, rather than treated with impatience or made to feel burdensome. While not marketed as such, I will be recommending this hotel, as a welcoming place to stay, a respite, to other members of our support group. Many issues around travelling with an adult special needs child, like adequate space, separation, privacy, while still being in one secure unit, are resolved by staying here. It is very much appreciated and will make Residence Inn our first choice in the future. In fact, I will be returning periodically, simply to take a much needed break from housework and stress; allowing the opportunity to focus on quality time playing cards, board games, taking walks and watching movies with my son, in a safe, clean, home like environment. While the location was only minutes from home, it was a mini, stress free vacation, providing respite for us both. Something families with limitations and special needs, like ours, seriously need. I look forward to returning.Thank you Residence Inn Staff!

A gym would have been perfection.

Everything

Nothing everything was Nice including staff

Understaffed

Staff not enough

Spacious, everything was comfortable.

Air coming through the vent smelled like cigarettes. May have been above or below us

location and tv and the fact it had living room and bedroom separate.

the bed was a little uncomfortable