The view and location

Information on room wasn’t clear and confusion about room sizes

Staff was kind. The gym facility was clean and had great equipment.

In my experience when hotels charge for parking, the parking facilities are much nicer and more secure than this hotel. I didn't understand what the parking fee was going towards. Also, in hotels where a parking fee is included, they have electric car chargers and will charge your car overnight. This increases the value of the overall experience. Our room was incredibly stuffy. There was no access to fresh air. But I appreciated the location of the room.

Location was good, beds were comfortable.

Lobby and hallways smelled awful, leaking ceiling in atrium onto carpet in several places, pool was out of towels, Our key cards didn’t work, had to go get re-keyed. Garage is ridiculously low, couldn’t even open the hatch of my van in many spaces. No fridge in room, never got coffee refreshed or new towels. Elevators were painfully slow, no ice machine on our floor, ac worked great but was very loud. If just one or two of these happened, I’d never be one to complain but it just seemed to be too many disappoints to be pleased with the stay.

location

could’ve been cleaner

Hotel is well situated

I did not like the enteriour, furnitures are old and tatty, the vibe in the hotel is not that pleasent, the continous air extractions system noise is terrible

What is it there to like about it, everything was exactly as we remembered it from the last time we stayed, but the fact that they close the hot tub was a real downer and it’s going to affect our decision decision making when deciding to stay in South Bend again

A couple things: the hot tub was the main reason why we wanted to stay at the Doubletree, and it was unfortunately closed, the bed was hard also but, the corner room with the king bed was magnificent! So overall it was a very pleasant stay for my wife and I

Convenient, Starbucks, friendly staff

Bathroom needs a refresh

Clean and very comfortable beds and of course the warm cookies

Pay to park