I was disappointed we paid for a courtyard view and had a shipping container as out our window. We also pre paid and they said we didn’t pay and wanted us to pay again when I had the receipt. The young woman at the front desk was very rude. The night supervisor was very nice and gave us breakfast because of the service.

Look above

Staff excellent

You're completely screwed up our reservation, and we didn't even spend night in hotel

room was very clean and staff was friendly

breakfast not included and way overpriced.

Love the location and the staff was friendly.

Hoyle currently undergoing construction so some parts were old and some parts have been updated. Door to the work out facility was very old and would lock you in from time to time.

I was lied to by the supervisor when I called he give me a rate then at checkout he denied talking to me about the rate I was given. Not happy about that I travel global and would never say anything that wasn’t true.

amazing staff

No breakfast provided. No amenities available.

I typically only write reviews for excellent service but this experience was exceptionally terrible and therefor warrants an honest review as a warning for other potential guests. I stayed at The Courtyard Merritt for three days in April 2023 while visiting my son stationed at Fort Carson. My younger son was traveling with me and requested a hotel with a pool so I was happy to find a hotel with a pool located close to the army base. When we arrived, everything fell apart. 1. We arrived 30 minutes before 4pm and were made to wait outside as early check-ins are not allowed and there was no seating provided. 2. Check-in software was down so we returned at 4pm to a lobby full of people all waiting to check in. 3. Key cards were a one time use deal, you had to get them reactivated upon leaving the room. 4. Hotel was very understaffed, we were left waiting for smoke breaks to be over to receive assistance. 5. No hot water in our room, staff had me go room to room looking for a room with hot water. I never found one. 6. Standing water in the tub the morning we were leaving, which was the first time the water got warm enough to shower. 7. Very, very slow elevator that started moving before the door was shut. We would have just used the stairs but could not find stairs, an emergency exit or signage for it. 9. EVERYTHING was blamed on a recent electrical fire which was obvious with all the construction taking place...but I doubt that impacted the software and key cards. 10. Hotel smelled overwhelmingly of drywall, texture and paint. 11. All amenities were unavailable, including the pool. 12. When I asked for a small discount on principle since I felt it was unfair to pay full hotel prices for a hotel that was far from fully functional the manager was completely rude and condescending and told me it wasn't her choice to open the hotel back up before it was ready. I will add that the staff were well aware of the hot water and key card issues, it was not just me.

location was good to where i was going. food nearby was very convenient.

pillows were not comfy. at night was loud kids running up and down hallways yelling. I was suppose to have a mountain view room and did not recieve that.