Excellent staff - very helpful and couteous

24 hour gym

I honestly do not know where to begin. My stay at this hotel was not pleasant. I booked the hotel on 1.13 for a stay on 1.28-1.29, the room that I booked states ‘DOUBLE ROOM DOUBLE QUEEN BEDS – KING BED’. And in the photos provided by booking.com for this room, it shows two connecting rooms. One room has a king bed, and one room has two queen beds, as the title of the room stated. When I checked in to the hotel, my key was given and when I walked into the room, I was very surprised that it was a single room with two queen beds and that was all. I went to the front desk, and she stated how the “verbiage” of the description could be difficult to understand. I then showed her my phone and showed her the photos attached to the description, she then apologized and stated this is not something this hotel offers. I asked why is this room available to book if it doesn’t exist? This is misleading, it is still on the site to book as well. She offered us a fold out bed. Mind you, this room was supposed to hold 5 people. Where in the world, were we supposed to place this bed at? She stated this was the only way to get this fixed, I told her that this was not satisfactory, and I would like to get what I paid for or another room as we essentially paid for two rooms in one. She basically said no, and I did not feel like going back and forth any longer. We went up to the room and called Fairfield customer service and they said because we booked through booking.com we have to take it up with them. Which I understand, but as a business if you CHOOSE to partner with another organization, it is your responsibility to be certain that the information that is given to them is the most updated and accurate. In this case, it was not, and everything was placed back on me as the consumer. While heading back downstairs, we were advised that she would be able to give us an additional room for our troubles.

NA

Reservation was for King size bed...I got Queen

Breakfast was supposed to start at 6:00 am but by 8:00 am they were still getting ready for breakfast.

I had to check into 3 different rooms just my first night.

I appreciated that I was on the 1st floor. (I have stayed here before, and was on upper floors.) I only got coffee for breakfast due to time.

Don't have any dislikes, sorry!

The room was filthy…towels in the bathtub, handprints/fingerprints in the bathroom doors in both rooms as well as the door that was between the two rooms (we had a king delux). If there were other hotels in the area with availability, we would have left after seeing the rooms but we were in town for a soccer tournament and had no other options.

Cleanliness was a huge issue.

Staff was very nice and helpful.

Breakfast. The sandwich were cold even though they were in a warmer.

this was a complimentary stay as my last experience was not good , manager invited us back and it was great round 2

bathrooms are very generic and Mundane