The spa bath, but it was dirty

The spa bath was dirty

breakfast was ok, nothing special, did have a good variety. location was great. tv had its issues. a little sprucing up of the rooms would be good, paint.

nothing we did not like but could have been better

Very convenient to the highway. Staff is very helpful and friendly. Rooms are spacious.

The only problem was that we stayed 2 nights and housekeeping did not clean our room. We were able to go to the front desk and get fresh towels and supplies

Location and price

Rugs were damp

Convenient to the highway (87) Clean. Nice breakfast - Peggy does an excellent job. Staff is very helpful.

Kudos must go to Ms Riggs - she was able to juggle multiple problems & several upset customers while holding her composure & she displayed immense professionalism. I suggest she be compensated if you plan on keeping her as a valued employee!

Check in was not available @2pm as promised, it was closer to 3 before we got in a room (due to lack of housekeeping) The room door wouldn't lock. One of the 2 mattresses was very old/lumpy. TV did not work. As we were leaving, we saw another guest showing Ms Riggs a bug they captured in their room.

Room smelled terrible - like someone had been smoking in there since the 70s. Carpet was wet, likely from previous people or housekeeping? It was unclear and pretty gross to have a large wet spot on the carpet. Remote did not work for the TV. Pool was out of order, patio door took all my weight to push it open or closed - and was open when we checked in (like, not shut). Bath tub was banged up, dated, and didn't drain water completely. Floor of the tub felt soft and/or crunchy underneath. Unsettling. Upon our arrival, the front desk staff was arguing with another guest who was having trouble checking in. There were 4 staff members behind the counter but only one was checking in guests (and having a loud, stressful argument), while the lobby was filled with 4 other groups waiting to check in.

it was close to where we needed to be. easily accessible.

wish we were told the property was under major construction. also would have liked to know the pool was closed.