I felt safe. The room was comfortable

We were told that the hotel is in the midst of updating. It looks worn out and old. The public areas are large empty rooms with minimal furnishings. Gives an aura of neglect.

I enjoy staying here as this is my third time now but the last time we stayed the pool was closed the entire time and this time the hot tub smelled like pee so bad and was so musty. The staff is very friendly however some of the rates are pretty high and do not offer breakfast. Other than these few complaints we do like it.

Just the pee and dirty details of the hot tub.

Nothing!! AVOID THIS PLACE! It’s disgusting and staff is extremely rude and nasty!

Everything! Terrible place

Beautiful hotel. Great pool. Loved the all access room

Had to pay for breakfast even though when I booked it said Breakfast was free. Had an issue with my daughter having a friend join us for the weekend when she arrived at the hotel. Stayed 4 nights would've liked some type of incentive maybe a free night or something especially after what I paid total upon checkout

Staff was friendly. Size of room was fine.

Very run down facilities. ☹️. Broken things everywhere, very much in need of updating. Bed was very uncomfortable, sinks in the middle of the mattress. The price we paid was way too much for what we got.

Clean room and right size.

Doors need maintenance, staff need training. In general not good management.

Convenient, room was clean

Hotel needs updating, room was small, toilet didn't flush properly and no maintenance to fix it

Room 105 - Ziegler I’m requesting a full refund we checked in and maybe 10 minutes later, if that, we went back to the desk and said we were not spending the night. That hotel room is gross the whole hallway stunk there was a bleach stain on the carpet in the hallway the vent in the bathroom is falling down and all rusty. The ceiling tiles are all water stained and brown. The desk clerk said she couldn't refund our money because we already checked in - of course - how would we know how awful the room would be if we hadn't checked in ? This is not a true Doubletree - we love Double Tree and have spent much money and different locations which is why we just picked Doubletree. I wouldn’t spend $20 on that room, but I would spend $500 on a really good room and we have with double tree in Hilton we want our money back. Please call so we can discuss - Elyse M. Ziegler (260) 338-1934