location was alright i guess…

There were bed bugs everywhere in my room! I was charged almost $200 for a room with bed bugs!! i only stayed for a couple of hours, until i discovered the bugs. Upon departure, i asked for a refund and told the staff about what I found. One staff member KNEW about it, and when i asked for a refund, I was told to call in a few hours when the manager got in. I did. The lady that answered the phone said that they do not have a manager at all. I explained the situation, and she said that she was going to inspect the room, and to call back in an hour. I waited an hour, called back, and the phone just rang and rang. Nobody answered the phone and there was no answering machine to leave a message. I called this place 5 more times throughout the day and same thing - no answer! I guess they didn’t want to give me a refund or something…VERY UNPROFESSIONAL. I would strongly discourage anybody from staying here, unless you like bed bugs and overpriced hotel rooms.

Absolutely nothing worst hotel. Paid alot of money for me and my family for a filthy, drug populated place.

Buckle up for this long review. Here is what I wrote the gm and was told to wait 7 days for response and nothing. No answer of toll free numbers, lobby, or email. The phone eventually hang ups. I booked a room with 2 queen beds and a balcony for June 6th to June 9th. I checked in around 530am on the 7th after a 16hr drive. It took 20 minutes for anyone to answer the phone since no one was at the front desk. I was checked into a room with my kids and husband I believe 204. We needed sleep, and we're there for a family emergency my sister was in icu and on life support. We got into the room and instantly noticed all the horrible things. Our toilet had pee and toilet paper in my not flushed someone used it and left it. Our tub had public hair in it. The floors were so dirty they were sticky and you can physically see multiple shoe prints all over. The beds were filthy sheets pillows and blankets all stained. Every table and counter top was sticky and dirty. There was food all over places. The mirrors with paint above the beds were so gross you can see a attempt to clean a spot in the center then stopped. There is so much residue on the mirrors they dried leaking down. The ac was clogged with so much dust fuzz. Went downstairs to find someone to complain no one was there so we needed to sleep a few hours and as we were sleeping, someone attempted to come in our room twice around 11am and 12. Since we had the safety top lock they couldn't open the door all the way I got up to go see while trying not to wake my little ones and they were gone. We got up and got ready to see my sister in icu, as we did so my kids feet and legs were black black. I used a wipe to test the floor and the filth that came off of it was insane. I used a entered pack of baby wipes to mop the floor as best as I could, as I did my 2 yro was bringing me popped lighter parts that were found all over. Along with hair and trash.

Conveniently located.

The bed was so uncomfortable.

The floor was sticky throughout, all soap containers attached to the shower wall were empty, two large stains were on one bath towel, the outlet near the bed did not work, loose fixtures, multiple chips, and worn areas on the hall mirror. We changed rooms the next day.

Got into my King suite and there was dirt and trash on the floor. Looks very dusty like it wasn’t cleaned in a while. Asked the front desk can someone come clean it she said she would , came back to my suite and the dirty dust and trash was still there. Pulled back the covers and sheets and the bed had soooo much crumbs and dirt.

Got into my King suite and there was dirt and trash on the floor. Looks very dusty like it wasn’t cleaned in a while. Asked the front desk can someone come clean it she said she would , came back to my suite and the dirty dust and trash was still there. Pulled back the covers and sheets and the bed had soooo much crumbs and dirt.

Spa tub

45 mind to check in. Had to go to atm to get cash gor deposit. Dirty air vemts that did not work. Empty shower gel containers. Hair in showers. Very upset will not go back

Very little

Lot of tweekers

the rooms were dirty. my wife is a maid at thunder valley. this hotel the rooms are really dirty. ketchup stains on the vinyl flooring. Dirt in all the corners closet really dirty bathroom dirty no water pressure no coffee makers in rooms continental breakfast was the worst continental breakfast I’ve ever had I stay in hotels Monday through Friday through work and this one is by far the worst one I’ve ever been in my whole life.