the room had a cockroach that is not good and the elevator it wasn’t working

ABSOLUTELY NOTHING ABOUT IT

EVERYTHING

Evening staff friendly. Went out of their way to help.i have a disability.

Early morning front desk apathetic. Unhelpful. Apathetic . Shower broken. Could not be hung up. Had to and hold, which was difficult with disability.

None

Excellent location

no stove, no breakfast and no restaurant working but they offer it on website!! i ask for a non smoking bedroom because I was with mi two kids but always the cigarettes smell get in the room trough the bathroom vent! i will never take my kids there again!!!

There was nothing to like a bout it. it was very "Ghetto"

other guest smoking cigarettes in the stairwell and drinking liquor. it was like a party in the staircase. then the armed security roaming the hallways. I was supposed to stay 2 nights. but after realizing that the heat in my room didn't work and front desk did nothing about it after I contacted them multiple times. the woman at the front desk was also very rude about my complaint. the room was not furnished how it showed in the pictures. there was no chairs no desk. the lamp on the nightstand was falling apart. let's not forget the loud drilling and banging coming from the room right next to me. my room was supposed to be non smoking but the entire room smelled like cigarettes. the pillow cases were stained the bed sheets seemed reused from the previous stay. I seen housekeeping in the hallway on my last day I asked for extra toilet tissue she told me no and said call front desk. can't forget the fact that my room was on the 4th floor and the elevator was down most of the time

key did not work had to get it checked out many times it was dirty will never stay there again

I liked the room and housekeeping staff.

I did not like the problem I had with extending my stay. I seem to be having the same proble with the same person who claims that there is no record of my booking confirmation. Y records show I paid for the reservation. After after quite some time, the person locates my records. and admits to her mistake.

location

dated. broken floors, very bad smell, noise all night long.

They gave us a room on the SMOKING floor, dirty hallways and elevator; the bathroom with a poor light and dirty, very disappointed.

The staff was friendly

The fact that the location smells and was dirty. Drug use

cleanliness

near Hartford

a little run down

there was not much I liked at all there were renovations being done so the rooms were not up to standard and as fas as customer service I can say there was one male staff that went above and beyond to help you but I was disappointed with one female staff customer service

the location is downtown and it gets people loitering around the property I don’t expect to see insects in the bathtub ( cockroaches) for the prices they charge they do the bare minimum and the rooms are just standard and not inviting I have stayed several times and each time I stayed there was something wrong with the room. the ceiling in the bathroom leaked on two occasions so I decided I would not go back after seeing the insects

They gave my information out. Which is a picture of my drivers license

Value

Room had water damage near window; halls cluttered with debris from falling wall tiles.

No breakfast just coffee

Make it so a person can control the air conditioner and tv