Check-in was smooth. The room was clean. We liked the TV options. Breakfast was good.

The surrounding area isn't the greatest, but we brought our own food and snacks and never left the room all night.

The staff were great. The pool was nice.

The location has a lot of homeless encampments around it that are on the side walks so unless you walk on the motorway you cant get through Not really safe to walk anywhere smashed glass all over the side walks, roads etc. Also you hear a lot of traffic noise all throughout the night.

Sleeping area was clean and had nice furnishings including beds and linens

The luggage cart had a flat tire , coming and going Ugh...especially when we were told to leave nothing in cars. Small elevators! Ugh!

Comfy beds, restaurant on site for dinner, breakfast items in morning, friendly staff.

A bit old and dated.

It was nice to have an outdoor pool. The staff was also great and accommodating.

No fault of the hotel, but the area around the property did not feel safe. I wouldn't recommend families with children to walk from the property to the casino or downtown. The breakfast was nice but some protein like sausage or bacon would have made it much better.

Rooms were well stocked with towels and pillows. It had a fridge ac and microwave good shower 🚿

Pool not open till 10am and no jets in the hot tub. Also it wasn't that hot. location is great if your going to tacoma dome or lemay car museum not much else around tho

We had a wedding near by and was close to where we needed to be

We thought it was over priced for what was on offer and the area around was very poor.

Beautiful rooms and facilities! Staff was excellent! Bed mattress was very comfortable.

I found random hair strands on the towels in the bathroom. If not for that, I'd rate it a 10! Also, the pillows were very hard.

Staff was very friendly and accommodating, I forgot an item at the hotel and they did everything they could to help get it back to me and I received it today! Thank you so much!

clean

area around hotel was sketchy

The Day staff friendly and helpful.

Night staff rude and not helpful, broken down cars in jacks in parking lot. Breakfast miss having more hot.choices

Nicely remodeled Inn, good food. Clean and spacious rooms. The conference space was very nice and comfortable.

quiet,good personal

That it was open and said that it had a clean room and a coffee pot

The dirty floors, the dirty toilet the dirty beds. The filth on the plugs which was painted over and not coffe pot that worked. The heater and fan were loud the window was dirty.

the front desk ladies were amazing!

nothing , everything was amazing 😊

The staff

The room wasn't clean throughly..found some x-rated stuff behind the bed floor

Breakfast area was user friendly, staff friendly, overall clean facility

Outdoor hottub out of service, neighborhood is sketchy at night

Bed was comfy and was walkable from the Tacoma Dome.

Coffee maker was a joke.

Very friendly staff. Great housekeeper. Able to keep both dogs and cats. As a cat owner it’s very hard to find hotels that allow cats. Waitress for the restaurant was very sweet and bless her heart for waiting all these tables on her own, and to the probably 1-3 cooks in the back. Property feels highly secured although in a sketchy area of Tacoma (near 1-5 off Portland ave has a lot of homeless/drug addicts). 24 hour security. The elevator system isn’t the worse I’ve ever endured.

The one thing I did not appreciate was the manager threatening to kick me out when I did absolutely nothing wrong. The entire conversation with her felt like a microagression on her end. I understand cannabis has a smell to it. I can understand why whoever reported me did it. What I DID NOT do was ever spark a blunt, bowl, or anything cannabis related in the room. I do not vape, nor smoke cigarettes. The property makes it very clear that I cannot smoke in the building with signs posted all over the room. Clearly as a guest to the property I’m going to honor that when I signed the paper. I asked staff ahead of time if I was okay to A. roll in my room without sparking B. Smoking 25 ft plus away from the entrance. Do not give me the green light if it’s going to pose an issue to other residents and staff. I would’ve been okay with not smoking for the entire duration of my stay. The restaurants food was mid, as well as being clearly understaffed. as well as many of the outlets in the room do not work properly.

Room was very clean and quite comfortable.

I didnt like all the homeless around the hotel but this is the world today. Makes me worry about my property as in my car. Besides that comfortable stay.

I liked that it was clean and comfortable place to stay

Were not offered to clean room during the stay. Usually hotels offer to clean room during a stay.