The rooms were decent. Breakfast was tasty.

The toiletries in the shower were communal which is always gross, but the fact that the conditioner dispenser was empty gives the impression that the shower wasn’t adequately cleaned. There was also a plate of the previous guest’s breakfast underneath a chair. The worst part of this stay was the appalling incompetence of the staff. Upon arrival, a family was disgruntled at the front desk because their reserved room had been given away. They stepped aside to let us check in; I told the clerk my name, and her exact words were, “That’s funny, I just gave your room away.” After a few confusing minutes, we were checked into another room. In the middle of the night as we were dead asleep, the hotel room phone rang. My mother answered the phone, and the clerk told her that she had checked us into the wrong room and needed to know our names. My mother told her our names again, and then the clerk said she would have to call us back in a few minutes. My mother asked what time it was, and the clerk said it was 2:00 AM. At this point my mother was wide awake, as well as myself, and she told the clerk that we had to be up at 6:00 AM. The clerk abruptly hung up and didn’t call back. As we came to our senses, we got angry at having been woken up at 2:00 AM by hotel staff. We were unable to go back to sleep for a while, and our night was ruined. I have never encountered such stupidity in my life.

Pistachio shells on floor (in someone’s defense they did blend in with carpet). A sharp needle tack sticking up in the carpet I stepped on twice. Room didn’t smell but didn’t smell clean. Unaware that the only parking was 50 dollar valet parking.

The location was convenient when getting around right near the expressway but I would still have stayed elsewhere after the fact

Very disorganized, attempting to double charge me for my stay after checking me in, offer breakfast option on booking.com that they don’t honor?? Staff was neglectful and rude would call & ask for services and wouldn’t get any follow up. The only kind people there was Rashaud the hotel receptionist & the kitchen staff.

Towels were worn; only one elevator was in service for the 5 days we were there.

Great location with nice amenities- clean, modern, and comfortable

No free breakfast - expensive. $200 charge up front for incidentals

Honestly the front desk staff was the best part of this hotel. Customer service is intriguing to me. The assistant general manager from the property reached out to me and when I informed her that a complimentary stay would make up for my experience, she completely ignored my message. She asked, if there was anything that she could do and that was honestly it.

The cleanliness of the room. I really value a clean room at a hotel. I think it impacts the first impression and the room was not clean. There was hair in the sink. It’s scary because when the room appears to not be clean, your mind wanders.

The ultimate discount after a few complaints

No blinders in the room, missing shampoo for 2 days even asking more than once, shower...

location

construction and having to valet