Good bedding and clean room

Elevator needs a tune up.

The staff Marisa, Michelle, Jay, Raechel and GM, Bobby were amazing & maintenance guy, Jose and housekeeper, Lily were more than amazing as we were there for a couple months waiting to move into our house and it made us feel like family and always made sure we had what we needed. I cannot Thank them enough!

The only problem I had, Always with the upper management, Kate Who also is management of the hotel next-door at best Western, who Threaten me and my kids to leave because he complained about a couple things that need to be brought to their attention so they can fix it for not only me but future guests. She literally said she wasn’t excepting my money anymore and told me to leave of course I did it because there is no legal reason for me to but someone like that should not be in upper management & Should never treat us like that.. it was unbelievable!! any guest should have the free right to either willfully email and let them know their concerns or complaints without being threatened to leave I have never experienced anything like that in my life.

It was very clean, staff very friendly and helpful, puppy friendly, no complaints.

No complaints

The breakfast was acceptable. I would have like more choices for meat, other than that everything was acceptable.

Meat selection

Good location for our purposes. Good size rooms. Full kitchen in room w/new appliances. Helpful staff.

The non-smoking rooms had a strange musty/wet odor, the curtains had some kind of mildew/wetness on the bottom edge where they hung over the very noisy swamp cooler. The floors looked clean but were actually dirty- as soon as I walked barefoot all kinds of dirt and little bits of whatever stuck to my feet. The bathroom was your basic hotel bathroom but with very little soap/shampoo provided, the shower head was rusting and needs to be replaced as does the ineffective shower curtain that seems to have somehow melted along the top edge shrinking it and making it too short for the space. The ceiling paint above the shower is bubbling and peeling. The room doors didn’t close fully on their own so you had to give an extra pull to close them securely. The sheets were cheap “microfiber” (aka polyester) and there were no *working* outlets available on or near the only provided nightstand so we had to pull the other bed out in order to access the power strip they were using to plug in the lamp in order to plug in a medical device. Kids enjoyed the pool but no towels were available and we had to request them from the front desk which at one point they didn’t even have any. The front desk did agree to drop the price of our stay on our 2nd room owing to that the lock was malfunctioning and did not lock at all. The front desk person was very courteous and explained maintenance had been working in that room prior to our arrival and disengaged the lock and must have forgot to re-engage it before leaving, but that didn’t make sense because prior to our last day the lock was engaged and we were unable to access the room w/o using the key so something is up with 314’s lock.

Breakfast was so so but a step up from just muffins.

My room smelled of paint thinner

Cleanliness

They ran out of breakfast and didn’t refill @only 8AM. They shut juice/water machine down when should be on all day. The pancake machine was great and VERY clean dining- kitchen area as well:)

Lamp shades were Filthy/stained with what looked like almost blood/dirt stains & quilts had HUGE holes and also stains on them. I got a new one @front desk & when got back to my room saw it had even a Bigger Hole in bed quilt.. I don’t like they have no other blankets to offer but only a worn down quilt cover to go with 1 thin white sheet. Pillows are VERY comfy though but small